Total 15 Manager customer service job vacancies in Bang Kapi District, Bangkok

As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology. 

Responsibilities:

Client Servicing 

• Passionate about delivering great work 
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription 
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. 
• Provide continuing education for customers to maximize product usage. 
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment. 
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority. 
• Distribute product expertise through delivery of training and planning workshops to clients. 
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users 
•  Liaise with customers to track additional requirements and features 
• Work with product, support and R&D to meet customers’ requirements. 
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights. 

A Little About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Thailand. 

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

WHAT IS THE HEADQUARTERS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Chief Operations Officer

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• The incumbent facilitates major initiatives by providing subject matter expertise on asset valuation and program tools for the management of the National Capital Region’s real estate portfolio. Takes the lead role to ensure the development and execution of targeted program strategies. Maximizes and strengthens business line relationships by understanding and managing customer expectations and perceptions to integrate subject matter expertise into the regional PBS operations and recommends changes to existing procedures and processes that will enhance the service delivery.
• Obtains new business and facilitates the service delivery of existing business; ensures the coordination of planning and program implementation with other PBS Divisions. Oversees the maintenance of national and regional program databases.
• Addresses problems and concerns raised by Client Delivery staff on behalf of customer agencies. Investigates and oversees the investigation of source of problems and validates findings. Recommends corrective action, and resolves to the mutual benefits and satisfaction of all parties involved.
• Supervises staff assigned to the Division in the performance of work geared toward supporting and validating client agency project management requirements. This includes: establishes and plans work schedules for subordinates; establishes short and long term priorities and objectives; evaluates employee work performance; and provides guidance, advice, and counsels on all performance and personnel matters regarding branch employees. Handles disciplinary actions when necessary. Reviews and approves or denies leave requests. 

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

This position will be responsible for maintaining/enhancing Small and Medium Business customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.

Client Servicing and Value Creation

• Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client
• Responsible for conducting the deliverables i.e., presentation, solution training, basic Q&A, ad-hoc analysis, etc. from customers

​​​​​​​Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

This position will be responsible for maintaining/enhancing Small and Medium Business customer relationships with an aim to improve client satisfaction, via increasing client ROI & driving the adoption of new capabilities. This role will lead a delivery team to ensure prompt delivery of service, ensure the quality of the data insight with actionable business recommendation, based on a deep understanding of client business and expertise across NielsenIQ solutions.

Client Engagement Model

• Leads the Joint Business Plan process via identifying and aligning client business priorities to define the strategic service delivery elements with clear execution timeline and SMART objectives
• Leads QBO and Client review process, focusing on service quality and ROI elements to refine the JBP and alignment with clients on a regular basis.
• Responsible for regularly updating client health internal tracker, ability to anticipate issues before they occur, bringing all CS functions and key partners together to act on/resolve issues.
• Accountable for Net Promoter Score (Client satisfaction survey) process & result, ensuring service quality meets client expectation, timely addressing client escalations.

Client Servicing and Value Creation

• Responsible for collecting Voice of Client on their experience & servicing quality, sending to country/cub-region Managing Director to feed into product or strategy team
• Accountable for managing client relationship, consulting Analytic Insight and Customer Service team throughout process on analytics, client experience, or service model
• Leads client relationship management throughout issue escalation in collaboration with internal stakeholders to ensure quality response to client
• Responsible for conducting the deliverables i.e., presentation, solution training, basic Q&A, ad-hoc analysis, etc. from customers

​​​​​​​​​​​​​​Discovering and Proposing

• Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
• Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.  

This job in a nut shell

We are currently looking for a person who is willing to manage the portfolio of existing clients in terms of unpaid invoices, retention and upselling/cross-selling. Are you a client-oriented professional who loves to establish long-lasting relationship with clients and be part of an international team of professionals driving the Thailand hospitality industry forward? Apply for the position of Client Service Manager at Exely and let's win the market together!   

Responsibilities 

1. Work with unpaid invoices

• Support hotels with invoices delivering in time and make sure that 100% of clients get invoices and activity statement documents
• Clean all unpaid invoices with a depth of more than 2 months
• Control test emails for new hotels and guide them with saving accounting Exely emails as trusted  
• Make fup calls and emails for getting money in time
  

2. Retention 

• Work on retention cases with CSM and Retention team
• Act as point of contact for complaints and escalate issues as appropriate
• Schedule regular meetings with customers to ensure they are satisfied

3. Upsells or cross-sells

• Up-sell or cross-sell services and products
  

4. Additional responsibilities

• Participation in  industry events with Business Development team 
• Collaborate with internal teams (e.g. sales, support, customer success ) to address customers’ needs.

• At least 1 year proven B2B sales experience (account management experience preferably); 

• Excellent communication skills required: willingness to make phone calls, ability to handle objections, excellent presentation skills;  
• Knowledge and experience with sales techniques is desirable; 
• Customer-oriented approach: You can effortlessly establish rapport with customers, comprehend their actual requirements, possess an overwhelming urge to aid, not just sell at any cost; 
• You are a problem solver and have cases to prove it; 
• Strong self-organization, discipline, and ability to work remotely with a high sense of responsibility; 
• Proficiency in Thai as a native language, at an advanced level in English; 
• Experience in TravelTech (Online Travel Agency, Channel Manager, Booking Software, and other SaaS products for the hospitality sector) would be highly beneficial; 
• Proficiency in CRM and computer software is required. 

• Competitive salary based on your experience; 
• KPI based bonus; 
• Prioritising employee wellbeing and providing the necessary facilities for their comfort (medical insurance after probation end, corporate equipment, dedicated onboarding manager); 
• You will have a well-structured onboarding and constant support from an experienced manager; 
• Clear business objectives, opportunities for growth within the company; 
• Scheduling: from Monday to Friday, form 9 AM till 6 PM (Thai time zone);
• The start-up environment is fast-paced and constantly growing, with full support from our established international team; 
• English Speaking Club with colleagues from around the world; 
• Online&Offline camps, workshops and gatherings; 
• Network with colleagues from all over the world (Random Coffee Program). 
  

If you’re interested in this position, please send us your CV with a brief self-introduction story and we’ll get back to you shortly.

Standardization of process within ASEAN

• Standardize the order management process within ASEAN as much as possible
• Optimize the handover process with LSPs and incorporate that into tender process
• Standardize rate card structure among countries as much as possible

Tender project leader or support

• Responsible for tender MOP and network design and also rate structure and align with purchasing on the tender process 
• Lead tender project for countries where we have both plants and CSOs
• For countries where we do not have plants, support the MOP, network design and rate structure in the tender

Network design and optimization

• Collect historical shipment data from all plants and legal entities in ASEAN, clarify the data and do proper data processing to make it usable for network design purposes
• Work with transport manager in every country or plant to clarify the volume forecast, and work with purchasing to incorporate that into cross border trucking or domestic transport tender
• Propose optimized routing or transport mode based on historical volume and customer requirement clarification, for example, sea to cross border trucing, trucking LTL to parcel service, LTL to FTL or milk run, as well as rate structure for tender
• Convince stakeholders in the region and get their consensus in the proposal by showing cost saving, CO2 reduction, or lead time reduction, etc..

LSP management

• Develop LSP strategy by working closely with purchasing and transport managers in the plants or countries
• Develop tools and rules for LSP audit and LSP development in the region

Data management

• Find a way to collect as accurate and detailed data from internal stakeholders that are need for network design purposes
• Build up some master data for the region, for example, incoterms, supplier list, customer list, product characteristics, etc., as a database to support any network design analysis

Consultancy

• Contact point for any inquiries from internal customers in the region on new route or new transport mode
• Able to propose alternative network/routing depending on the resource availability in the market and incorporate into regional network design roadmap
• Continuously updating the shipment data for the region in a digitized manner

Support TMS implementation in the region

• Support as process expert for the region
• Responsible for the planning module by setting up the rules in TMS to make sure system can always propose optimal transport mode or truck size

Representative of ASEAN region in global team

• Implement guidelines from central network design team and central LSP management team in the region
• Roll out good practice from ASEAN to other regions, and vice versa

KPI for the job: standardization level among countries, LSP performance, cost saving for Bosch, CO2 reduction, customer satisfaction, data completeness and accuracy, etc..

We are looking for a highly-driven and motivated individual to take the role of the Manager, IT Service Delivery based in our Bangkok office, Thailand.

Responsibilities: 

• Owns the foodpanda employee IT experience in-country, ensuring SLAs and CSAT targets are consistently met.
• Coordinating training and orientation for new employees to enable them to become productive upon onboarding.
• Ensuring all users are equipped with the most effective company technology and Internet connectivity, continually assessing needs and requirements based on EnterpriseTechnology Services (ETS) global/regional standards, guidelines, and policies.
• Organizing support, troubleshooting, and repair for IT equipment and networks.
• Working with Regional and Global InfoSec teams to promote IT security awareness in-country and taking appropriate steps to address security breaches, if necessary.
• Establishing relationships with technology and equipment vendors.
• Managing a team of IT support staff, including education, training, and career development.
• Advising human resources colleagues on staffing needs and participating in the hiring and training process.
• Managing departmental budget and tracking spending on equipment and staff.
• Developing and maintaining continuity plans to address local business continuity.
• Having a thorough understanding of local culture and actively seeking how technology enables the business to accelerate.
• Project management experience with office builds and end-to-end infrastructure implementations to help expand the business across the country.

About the job

As Customer Experience Manager you will ensure a positive and joyful shopping experience for all IKEA Sukhumvit visitors and customers. This includes ensuring that the appropriate customer relations' processes and tools are implemented; securing a fast, easy and customer-friendly check out; ensuring payments are handled in a reliable, efficient and secure way; ensuring a fast and efficient after-sales experience with the customer in focus.

Your assignment

• Drive a customer-focused culture throughout the complete store and secure an overall inspiring shopping experience where it is always for customers easy to shop.
• Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment.
• Support commercial initiatives and priorities before, during and after the shopping experience.
• Implement global IKEA solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
• Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
• Ensure operational excellence in daily operations in order to enhance the easy buying experience.
• Analyse customer feedback to identify the root causes of issues which impact negatively on the service we offer to our customers.

Makro PRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Makro PRO brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work

Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asia’s next unicorn.

Your Challenge

The Voice of the Customer manager is a key pillar of our strategy: we want to develop a product that our customers love. To do so, we need to listen, to ask and to understand what our customers are telling us … or not! The VOC manager will is comfortable interacting with customers as much as with data. She/He can propose interpretations and stories of our customer’s experiences and back her claims with solid data (qualitative or quantitative).

• Responsible for the customer research process in a full product’s lifecycle
• Connecting and combining insights from both qualitative and quantitative data to understand a problem
• Identify and translate the surveys outcomes into the audience requirement
• Actively identify where feedback collecting could help improve the customer success team’s understanding of customer experience
• Aside from surveys, use data to recognize key themes and trends for customer’s needs using analytics skills
• Create and develop data and insights in a structured way in order to suggest improvement opportunities
• Utilize data driven insights as a material to encourage the organization to act on customer feedback.
• Partner with the team to create dashboards and reports that show transparency of the survey results

• Bachelor’s degree in Psychology, sociology, market research or any other related field.
• 1-3 years direct experience in Customer Experience, Customer Insights, or Market research
• Experience in running customer interviews, focus groups and on-field research.
• Excellent analysis skills and ability to work with complex data sets to develop reports and dashboards
• Experience in digital customer experience in a high growth, fast paced environment
• Excellent written and verbal communication skills
• Ability to remain calm under pressure, especially during peak hours or intense situations
• Detailed oriented and work with high accuracy
• Self-motivated, well-organized, flexible and result oriented
• Has an open mind towards new ways of doing things
• Interested in understanding how mind and behaviors influence each other in relation to purchasing decisions
• Aware of cognitive bias

Health Insurance – At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro PRO cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week. We set our own goals and deadlines.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

• Clear focus.
• Diverse Workplace (Our members are from around the world!)
• Thai and Non-Thai are both welcome!
• Non-hierarchical and agile environment
• Growth opportunity and career path