Total 76 Senior Executive customer service job vacancies in london kent se1 5jx

Your new company
A fantastic opportunity is available working for this retail/manufacturing business specialising in interesting and quirky products is looking for an Operations Specialist for a 6 month contact. This position has arisen due to an increase in demand. This position will be a 6 month contact with the possibility of being extended/made permanent based on business needs and personal performance. This role is based in fashionable central Richmond so candidates must be within a reasonable local to commute this position 3 days per week.
Your new role
Your new role will be to maintain customer records on specifications for allocated customers, monitoring all sales orders received and processed.Tracking stock allocation on inhouse tracker, informing customers of delays and dealing with 3PL distribution centre, you will resolve logistical issues, manage pro-forma invoices and liaise with finance accordingly. You will use Oracle so experience using an ERP system is ideal.
What you'll need to succeed
In order to be successful you must be immediately available to start work, have recent experience with operations, logistics, customer service, sales admin or junior supply chain. You will have experience dealing with order processing and using ERP systems. To be considered you must be based locally to Richmond.
What you'll get in return
In return you will be offered a 6 month contract paying between £26,000 - £28,000 (pro-rata over the 6 months), you will be offered hybrid working with 3 days in the office and 2 from home, standard hours Monday to Thursday and a 1pm finish every Friday!


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner. You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

Exciting Opportunity: Used Car Sales Executive (BMW)
Location: Harold Wood, East London
Salary: £20,000 basic, with achievable OTE of £52,500

We are working with our esteemed client to recruit a passionate and results-driven Used Car Sales Executive to join the team at a renowned dealership in East London. This is a permanent position offering a competitive salary, an exceptional benefits package, and a clear path for career growth.

Why Join Our Client?

With over 140 UK dealerships representing 23 prestigious vehicle brands, they are dedicated to developing talent and building careers. They have recently scored an exceptional 89% in a colleague engagement survey and a 10/10 Peakon staff satisfaction score, reflecting the supportive and rewarding culture they have cultivated.

What They Offer:

Our client are committed to creating an environment where employees feel valued, supported, and inspired to achieve their full potential. Key benefits include:

• Enhanced Holiday Entitlement - 33 days, including bank holidays.
• Industry-Leading Family Support - Generous maternity, paternity, and adoption pay.
• Career Development Opportunities - Support for professional growth.
• Recognition for Long Service - Celebrate every 5 years.
• Employee Discounts - Including car schemes, servicing, and high-street brands.
• Health & Wellbeing Perks - Free onsite gym, cycle-to-work scheme, and discounted gym memberships.
• Community Engagement - One paid day per year for voluntary work.
• Welcome Bonus - £150 paid via Service Care Solutions, just for starting this role.

They pride themselves on fostering a culture of respect, inclusion, and diversity. Our client welcomes applications from individuals of all backgrounds and provide reasonable adjustments to support all candidates during the recruitment process.

About the Role:

As a Used Car Sales Executive, you will:

• Engage with customers to understand and support their vehicle needs.
• Have a background in Sales and passion for the delivery of world-class Customer Service.
• Guide clients through their car-buying journey, ensuring exceptional service at every step.
• Thrive in a Face-to-Face environment.
• Work flexible patterns, including weekends, to meet customer expectations.

Additional Perks:

• Access to subsidised Manufacturer Car Purchase schemes for you and your family.
• A company car, discounted MOTs and servicing.
• High-street retailer discounts and a colleague introduction reward scheme.

OTE - How to Attain:

Our client offer a clear Bonus Structure with bonuses applicable across Unit Sales, Add Ons inc. Finance/Insurance and Customer Satisfaction. Realistic OTE in your first year are in excess of £52.5k with Top Performers earning over £80k!

About You:

• Customer Focused with excellent Interpersonal Skills
• Previous experience in Sales
• Full UK Driving License

Ready to take the next step in your career?

Apply now and become part of a dynamic team where your contributions are celebrated, and your ambitions are supported!

Senior Digital Analyst (HR and Payroll Systems)
Local Authority Hackney
Flexible Working - (Potential need to travel to the office Twice a month)
Hackney Based
Monday to Friday 09:00-17:00
37.5 Hours per week
3 Month Contract (Possibility for extensions)
£170 - £200pd Umbrella

I am currently recruiting for a Senior Data Analyst for a client in the London Borough of Hackney., The successful candidate will act as key contact and coach for the internal team to investigate and resolve user support queries and apply changes in response to ad hoc requests, liaising with MHR support desk where appropriate

Roles and Responsibilities:

• Actively promote delivery of a high quality user experience across all areas of the ICT service, including fit for purpose systems and guidance, and high standards of access, availability, usability, usefulness and excellent standards of service.
• Lead a team providing an excellent user centred service that supports users to get full value from the digital tools and equipment available to them, helping users to find simple and secure ways of achieving their goals and solve problems.
• Deliver, implement and support others to ensure that the Council's values and practises always meet our objectives for security, financial prudence and transparency, inclusion and sustainability.
• Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
• Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Mayor's priorities and corporate objectives and meet the user needs of Hackney's residents and businesses.
• On a rota basis with other Senior managers and the Head of service, act as the lead officer ensuring the effective coordination and delivery of support to users, including out of hours support where applicable, for which additional payment will be offered.

Requirements for the Role:

• Min 12 months solid experience of system build/ system administration in iTrent HR & Payroll system:
• Understanding and experience of handling organisation and payroll system configuration and maintenance
• Security access administration (setting up, testing & applying function & data accesses, setting up and maintaining user records)
• Experience of configuring/ supporting users with Employee & Manager Self Service (electric theme) including payslips, absence - plus ideally time & expenses, learning & development
• Experience of investigating queries from back office operational teams (payroll, HR, pensions)
• Experience of configuring/maintaining batches and workflows
• Experience of system reports and auditing function
• Experience of configuring new functions and administering system upgrades.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Exciting Opportunity: Used Car Sales Executive
Location: Harold Wood, East London
Salary: £20,000 basic, with achievable OTE of £52,500

We are working with our esteemed client to recruit a passionate and results-driven Used Car Sales Executive to join the team at a renowned dealership in East London. This is a permanent position offering a competitive salary, an exceptional benefits package, and a clear path for career growth.

Why Join Our Client?
With over 140 UK dealerships representing 23 prestigious vehicle brands, they are dedicated to developing talent and building careers. They have recently scored an exceptional 89% in a colleague engagement survey and a 10/10 Peakon staff satisfaction score, reflecting the supportive and rewarding culture they have cultivated.

What They Offer:
Our client are committed to creating an environment where employees feel valued, supported, and inspired to achieve their full potential. Key benefits include:

• Enhanced Holiday Entitlement - 33 days, including bank holidays.
• Industry-Leading Family Support - Generous maternity, paternity, and adoption pay.
• Career Development Opportunities - Support for professional growth.
• Recognition for Long Service - Celebrate every 5 years.
• Employee Discounts - Including car schemes, servicing, and high-street brands.
• Health & Wellbeing Perks - Free onsite gym, cycle-to-work scheme, and discounted gym memberships.
• Community Engagement - One paid day per year for voluntary work.
• Welcome Bonus - £150 paid via Service Care Solutions, just for starting this role.

They pride themselves on fostering a culture of respect, inclusion, and diversity. Our client welcomes applications from individuals of all backgrounds and provide reasonable adjustments to support all candidates during the recruitment process.

About the Role:
As a Used Car Sales Executive, you will:

• Engage with customers to understand and support their vehicle needs.
• Have a background in Sales and passion for the delivery of world-class Customer Service.
• Guide clients through their car-buying journey, ensuring exceptional service at every step.
• Thrive in a Face-to-Face environment.
• Work flexible patterns, including weekends, to meet customer expectations.

Additional Perks:

• Access to subsidised Manufacturer Car Purchase schemes for you and your family.
• A company car, discounted MOTs and servicing.
• High-street retailer discounts and a colleague introduction reward scheme.

About You:

• Customer Focused with excellent Interpersonal Skills
• Previous experience in Sales
• Full UK Driving License

Ready to take the next step in your career?
Apply now and become part of a dynamic team where your contributions are celebrated, and your ambitions are supported!

Our Public Sector Client based in North West London is looking for a Senior Service Charge Officer on an ongoing temporary basis.
Role Purpose:

• Ensure accurate calculation of annual estimated service charges for leaseholders and tenants.
• Timely production of demand notices and annual reconciliation of final statements in accordance with statutory requirements.

Key Responsibilities:

• Recruit, manage, and motivate the team, including performance reviews and identifying training needs.
• Agree on an annual service improvement plan and set objectives and performance targets.
• Collaborate with colleagues to deliver consistent service and maximise service charge income collection.
• Support the preparation of service charge accounts and provide commentary on major variances.
• Ensure all transactions are reviewed and journals actioned appropriately.
• Support the annual service charge budget setting process.
• Act on audit recommendations and build constructive relationships with auditors.
• Provide regular performance reports to internal and external clients.
• Stay updated on legislative changes and best practices, providing written reports on their impact.

Standard Responsibilities:

• Comply with the organisation's values, policies, and regulatory frameworks, including Code of Conduct, Health & Safety, Data Protection, and Equality and Diversity.

Person Specification:

• Qualified by experience or part-qualified accountant with a clear understanding of accounting.
• Knowledge of legislative background and best practices in service charges.
• Strong communication skills and experience with financial accounting systems (e.g., SUN, Vision, Northgate).
• Experience of managing staff and dealing with auditors.
• Advanced IT skills, including Excel and Word.

What you'll get in return
Flexible working options available, only 2 days in the office.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Senior Occupational Therapist - Bromley Occupational Therapy Team
Location: London Borough of Bromley (Hybrid - 2 days in office, 3 days from home)
Hourly Rate: Up to £33 per hour
Contract Duration: Until March 31st, 2025
Start Date: Within the next 2 weeks

The Bromley Occupational Therapy Team is looking for a Senior Occupational Therapist to join our dedicated team over the winter period. This role involves working within a hybrid model to provide essential Occupational Therapy assessments, interventions, and support to residents of Bromley, with a focus on maximizing client independence and facilitating safe hospital discharges. The successful candidate will conduct assessments in client homes, deliver equipment recommendations, and provide tailored advice to improve mobility, safety, and independence for Bromley residents.

• Occupational Therapy Assessments: Conduct home assessments to evaluate clients' needs, recommend equipment, and plan for minor adaptations that maximize independence and safety.
• Moving and Handling Assessments: Evaluate clients' handling needs, identify suitable equipment, and work towards reducing care requirements where possible.
• Discharge to Assess (D2A) Support: Collaborate with the D2A OT to streamline hospital discharges, assessing needs, and ensuring smooth transitions from hospital to home.
• Adaptation Planning: Assess and plan for major adaptations, liaising with contractors, suppliers, and relevant stakeholders to meet client requirements.
• Triage and Suitability Assessment: Support the team in triaging referrals and identifying appropriate services, including OT, reablement, and other suitable pathways for client support.

• Professional Registration: Registered with the Health and Care Professions Council (HCPC) as an Occupational Therapist.
• Experience: Substantial post-qualification experience as an Occupational Therapist, ideally with experience in community-based assessments, reablement, and hospital discharge support.
• Technical Skills: Proficiency in conducting comprehensive moving and handling assessments and recommending equipment for independence enhancement.
• Communication Skills: Strong verbal and written communication skills, with the ability to produce detailed assessment reports and coordinate with multidisciplinary teams.
• Flexibility and Hybrid Working: Ability to work in a hybrid environment, completing community visits as required and adhering to the office-based schedule.

• Experience within a local authority OT team or similar setting.
• Strong knowledge of the needs related to discharge planning and complex home adaptations.
• Commitment to continuous learning and development within the field of Occupational Therapy.

• Flexible Working: Hybrid working arrangement (2 days in the office, 3 days from home).
• Expenses: Mileage claims are available for travel from the primary office to client visits (excludes travel from home to office).

Senior Family Support Worker

Service care Solution are currently recruiting for a Senior Family Support Worker in Redbridge.

The Senior Family Support Worker will be integral to managing of the Children with Disabilities Project.

Main Responsibilities

As a Senior Family Support Worker, you will be responsible for:

• Undertake and monitor reviews of children with disabilities, that will minimize the effects of their disability and facilitate them remaining within their own family unit.
• Identify child protection issues and refer these to Senior Practitioners or Team Manager.
• Complete Transition Assessments, Mental Capacity Assessments and Care and Support Plans of young people.
• To develop a strong network of links between Health, Education, Connexions, Adult and Children's Social Services.
• Complete Continuing Health Care Checklist for appropriate young people.

Requirements:

• Full enhance DBS
• Experience of parenting courses either through group or one to one sessions

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Family Support Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Medway Council are recruiting for a number of permanent Senior Practitioner within the Children's Services team.

+ £6,000 market premia + £3,000 annual retention payment after 1 years' service

Assist the Team Manager in supporting the team in safeguarding and promoting the well-being of vulnerable children and young people through the provision of high quality social work practice, supporting them to achieve their full potential, living within their family if safe to do so.

Model best practice, sharing learning, and offering a safe reflective space for less experienced practitioners in your team to develop.

Participate in effective partnership working and engagement and work collaboratively with a range of organisations, statutory and voluntary in delivering services to children and young people.

Comply and support others to comply with legislation, statutory guidance and local policies and procedures.

Maintain personal and professional training and development as part of your commitment to continuous professional development, utilising supervision and your annual personal development review plan, to support your growth and development as a practitioner and leader.

As a Senior Practitioner you will be in a leadership role within the team whereby you may be required to deputise for the team manager, supervise staff, lead in an area of specialism and support the team practically and emotionally with oversight and support from the Team Manager.

Main duties and responsibilities:

• Manage a reduced caseload within the appropriate statutory framework to a high standard. Your casework will consist of complex and joint casework with less experienced members in the team, where your role will be to oversee practice and support the development of your team.
• Demonstrate expert and effective practice in complex situations that reflects a commitment to relationship and strengths-based practice, assessing and managing higher levels of risk and working collaboratively with children, young people and their families and carers.
• Contribute to the learning and development of others in your team, including providing advice and support to less experienced staff on aspects of casework ensuring a high level of practice is demonstrated.
• Supervise staff within your team including student social workers, newly qualified social workers, family support workers and/or personal advisors. The Team Manager will retain overall responsibility for the team.
• Lead on an area of practice that is relevant to your service and be an expert in this area, within your service, providing training opportunities, consultation and sharing resources. Where available you should be part of a Medway Safeguarding Children's Partnership (MSCP) Champions group for your area of specialism.

WORKING STYLE

The work style for this role has been assessed as 'Hybrid'. This means the post holder will have a flexible work style and be able to work from a variety of locations. There is an expectation that the post holder will be office based for a minimum of 2 days each week and for the whole week whilst on duty.

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Senior Payroll Officer
Location: London
Contract: Temporary (3-month initial)
Rate: £20-25 per hour (37hr week)
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Senior Payroll Officer to join the team on a temporary basis. The Senior Payroll Officer will assist and lead in some instances in end to end processes of the Council's payroll operations, ensuring that each stage of the payroll process is carried out efficiently, whilst complying with statutory regulations and council's policy.

Main Responsibilities

• Support the Payroll compliance officer in running the payroll - ensuring the delivery of a high quality, responsive and efficient payroll service.
• Reconcile all payroll payments to the general ledger and suggest adjustments to control accounts as appropriate - calculate and verify all statutory payment calculations and identify system anomalies in calculations and reporting where necessary.
• To support and test upgrades, system developments and statutory changes including user acceptance testing and ensuring user training requirements are met.
• To ensure system background data and system set up is maintained in line with the Council's requirements and to provide consultation to key stake holders on all payroll systems.
• To undertake quality assurance checks and identify service issues arising from analysis of the causes of self service payroll entry errors, complaints and working practices and develop proposals and plans for addressing and improving these.

Candidate Criteria

• Substantial experience in using complex computerised payroll systems in a large organisation
• Experienced in Local Government payroll at a similar level position
• Experience and knowledge of pensions administration in Local Government
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Bromley Council are recruiting for a Permanent Senior Practitioner to join their Court Team (within Safeguarding & Care Planning)

+ £2,000 Golden Hello, £2,000 Annual Retention Allowance and lease car.

Hours: Full Time (36 hours)

Contract Type: Permanent

Bromley Council are seeking highly talented and ambitious registered Senior Practitioners to join them on their journey to excellence.

About the Role:

The Safeguarding and Care Planning Service works in partnership with other agencies such as Police, Health and Education, and aims to ensure children grow up with the best life chances and receive safe and consistent care.

Our values and behaviours have a key part to play in how staff carry out the work of the Council and how we engage and build working relationships with key partner agencies.

This framework outlines the desired behaviours that align with our established values, to help create a workforce that are able to deliver services that are seen as 'excellent' in the eyes of local people.

The Court Team is a specialist team within the Safeguarding Service. The focus of the work is with children at significant risk of harm where intervention of the court is necessary to protect them. Many of these children become looked after by the Local Authority in the interim and subsequently may not be able to return to their parents. They may be permanently cared for elsewhere by living with either extended family, long term foster care or adoption under a Court Order.

The Court Team consists of a Team Manager and 6 Senior Practitioners.

This team works in partnership with the Bromley Children's Legal Team to ensure that children's cases that are presented to court are well prepared and timely.

The position requires recent court experience and the ideal candidate would be keen to join a team that specialises in court work within a safeguarding team.

The successful candidate must:

• Be very well organised, have the ability to communicate effectively and articulate evidence in care proceedings.
• Write reports to a high standard, that are concise, evidence based for court and adoption panel (i.e Child Permanency and Adoption Placement Reports)
• Meet court timelines for submission of statements, care plans, and to effectively parallel plan for children considering all relevant options to secure permanent care at the earliest opportunity for the child.
• Undertake assessments (i.e parenting and together and apart assessments), plan appropriate intervention and work creatively with children and families who are in court proceedings
• Have a good understanding of safeguarding thresholds and ability to assess and analysis risks, including good knowledge of child development and attachment theories and permanency needs of children of all ages

Benefits working for the London Borough of Bromley:

• Golden Hello & Annual Retention Allowance
• Merited pay scheme
• 30 days Annual Leave
• The opportunity to participate in the Local Government Pension Scheme
• Excellent training and career development pathway
• Free Car Parking at Bromley Civic Centre
• The ability to claim mileage for business trips in line with HMRC guidance
• Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

Senior Multiple Needs Independent Domestic Violence Advocate

Location: Ealing
Contract: 3 Months minimum
Pay: £18-£22 p/h DoE

About the Role:
We are seeking a dedicated Senior Multiple Needs Independent Domestic Violence Advocate (IDVA) to join our dynamic team at the Ealing Women's Wellness Zone. This role offers an exciting opportunity to deliver holistic, wrap-around support for women with complex needs, including those affected by domestic abuse, substance misuse, mental health challenges, trafficking, and other vulnerabilities. As part of a pioneering service that supports women to rebuild their lives and achieve sustainable recovery, the Senior Multiple Needs IDVA will work in collaboration with CGL colleagues and partner agencies to offer proactive crisis intervention and advocacy.

This post is open to female applicants only, in line with Schedule 9, Paragraph 1 of the Equality Act 2010.

Key Responsibilities:

• Provide tailored crisis intervention, safety planning, and ongoing support to women experiencing domestic abuse and multiple disadvantages.
• Conduct comprehensive assessments of risk and need, developing both short-term and long-term plans to support recovery and reduce harm.
• Advocate for women's rights across multiple agencies, ensuring access to housing, welfare, legal protections, and healthcare.
• Collaborate with CGL staff at the Ealing Women's Wellness Zone and wider partner organizations, maintaining referral routes and enhancing access to support.
• Participate in multi-agency forums, including safeguarding and Multi-Agency Risk Assessment Conferences (MARACs), to ensure a coordinated response.
• Provide training and consultations to upskill professionals, raising awareness of domestic violence and improving outcomes for survivors.
• Monitor and evaluate the service, maintaining accurate case records and contributing to internal and external reporting.
• Uphold core values, including a commitment to equality, diversity, and safeguarding practices.

What We Offer:

• A collaborative, multi-disciplinary team environment where your work makes a real difference in the lives of women and families.
• Opportunities for professional development, training, and supervision tailored to your role.
• The chance to work at the forefront of innovative, trauma-informed services that empower women to live free from violence and abuse.

Person Specification:
Essential Knowledge and Qualifications:

• A relevant qualification (e.g., domestic violence, criminal justice, social work, or a related field).
• Strong understanding of domestic violence and its impact on women, families, and communities.
• Comprehensive knowledge of safeguarding practice and legislation.
• In-depth understanding of substance misuse, mental health, and other intersecting issues faced by vulnerable women.

Essential Experience:

• At least two years of experience supporting women experiencing domestic violence and related issues, including forced marriage or honor-based violence.
• Experience in conducting risk assessments and safety planning for individuals with complex needs.
• Proven ability to work in a co-located setting and collaborate with multiple agencies.

To Apply: Please submit your CV or contact oliver.jefferson@servicecare.org.uk or call on 01772 208962

Senior Specialist Housing Advocate

We are seeking an experienced Senior Specialist Housing Advocate to join our dynamic team, working closely with women who have survived domestic abuse and are in urgent need of housing solutions. You will play a critical role in delivering advocacy, support, and interventions that prioritise survivors' safety, autonomy, and housing needs.

The successful candidate will work across the boroughs of Hammersmith and Fulham, Westminster, and Kensington and Chelsea, providing proactive outreach to women with complex needs, including those who are homeless or facing mental health challenges. Your role will involve working closely with key partners such as local authorities, homelessness teams, and housing associations, using your expertise to ensure survivors can access safe and appropriate accommodation.

As a Senior Specialist, you will lead service delivery, support the Service Manager, and supervise a Housing Advocate. You will manage a caseload, support front-line work, and ensure that all processes are compliant with best practices in housing and domestic abuse sectors.

• Survivor Engagement: Conduct proactive outreach and assessments, ensuring survivors engage with the service and have access to safety plans and housing options.
• Comprehensive Casework: Deliver high-quality crisis intervention, advocacy, and support, addressing housing, legal rights, welfare, and other urgent needs for women and children affected by domestic abuse.
• Risk & Safety Planning: Manage risks through safety plans and support survivors in navigating housing and other related systems.
• Team Leadership: Line manage and support the Housing Advocate, promoting professional growth and ensuring a high level of service.
• Partnership Working: Foster relationships with key stakeholders, including local authorities and housing associations, to improve outcomes for survivors.
• Data & Reporting: Ensure accurate case recording and contribute to internal and external reports. Monitor service delivery and quality, ensuring best practice.
• Operational Support: Assist the Service Manager in reviewing procedures, deputise when needed, and ensure that staffing and resources align with service needs.

Knowledge & Qualifications

• Relevant qualification/training in areas such as domestic abuse, social work, or housing (Desirable).
• Excellent understanding of domestic abuse, housing needs, and the impact on women and children (Essential).
• Knowledge of housing options for survivors of domestic abuse, including homelessness and social/private housing sectors (Essential).
• Understanding of safeguarding practices and relevant legislation (Desirable).

Experience

• Proven experience working with women affected by domestic abuse and supporting their housing needs (Essential).
• Strong background in project management, partnership working, and stakeholder engagement (Essential).
• Experience with risk assessments, safety planning, and managing complex caseloads (Essential).
• Experience of crisis management and delivering support to women with multiple/complex needs (Essential).

How to apply:
To apply, Submit your CV or contact oliver.jefferson@servicecare.org.uk or contact 01772 208962