Job Summary
Please note that this position is temporary.
As the first point of contact for many Council customers, our Customer Services team strives to deliver an exceptional service at all times. Our team responds to a wide range of enquiries received from all contact channels including telephone, in-person and online/digital channels and provide customers with information, advice and support on Council services.
The post holder must have excellent communication and interpersonal skills and take ownership of customer enquiries through to a satisfactory conclusion. Problem solving skills, accuracy and good attention to detail are also essential.
Agents are primarily based in one of our network of Community Hubs, in a busy and fast paced environment agents need to be resilient and able to work well as part of a team, sharing best practice, knowledge and experience.
PVG / Disclosure Scotland
The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria
Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.
Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment.
In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead.
Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.
The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.
Charter of Commitment
The commitment by East Dunbartonshire Council to job applicants is as follows:
• Individuals will be treated in a polite, friendly and welcoming manner.
• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.
• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.
• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.
• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.
• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)
• We will advise you of meeting the criteria for interview normally within 3 weeks.
• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.
Website
www.eastdunbarton.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
