Position Overview:
The incumbent manages the systems administration function and leads the organisation's system projects and environments. He/She focuses on setting goals and priorities and on mentoring and coordination as well as providing technical leadership. He/She plans and oversees systems upgrades and migrations and ensures systems are up-to-date with the latest patches and are coherent across the organisation. He/She directs the development and maintenance of technical documentation.
He/She possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals. He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
Responsibilities:
Set system administration processes
• Establish goals and priorities, design, planning, day-to-day operation, maintenance, and advanced troubleshooting of systems
• Align system administration with overall strategic IT service direction and business needs
• Assist with the development of business case justifications and cost/benefit analyses for spending and initiatives
• Anticipate internal and/or external business challenges and/or regulatory issues
• Develop policies, procedures, and controls to ensure system security
Develop New Systems
• Partner with stakeholders to recommend innovative and automated approaches for system administration
• Define systems requirements for new technology implementations
• Prepare for system expansion by studying plans and requirements
• Oversee the design, maintenance and implementation of the systems
• Prioritise tasks to ensure projects are implemented in accordance with project plans and budgets
Optimise Systems Performance
• Recommend process, product or service improvements, resource optimisation and cost savings
• Oversee hardware and software upgrades
• Recommend new technologies, methodologies, systems or opportunities for cost savings, security and service quality improvement
Manage Teams
• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures
Requirements / Qualifications
1. Degree in Computer Science, Computer Engineering
2. Experience in developing, implementing and maintaining data projects or analytics systems with at least 8 years of project operation management experience
3. Highly-motivated self-starter who will undertake all activities to the highest professional standards
4. Must be cloud certified. Working experience in IDMC, Databricks, Sagemaker, Tableau with AWS exposure
5. Good in-depth understanding of data warehouse concepts, data profiling, data verification and advanced analytics techniques
6. Experience in managing a team in operations support and project implementation work
7. Certification in IT operation management is preferred
