Total 13 job vacancies by YTL Digital Bank Berhad

About the Team: 

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!  

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.  

As a Senior Frontend Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.  

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.  

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role: 

• Develop a diverse range of engineering services, from specific product features to platform enhancements, catering to both organic users and those from existing ecosystems. 
• Work independently, demonstrating resourcefulness while also embodying strong teamwork skills. 

What You'll Do: 

• Building scalable mobile app mainly based on cross platform technology  
• Understand the rationale behind technical decisions 
• Work closely with team members to achieve incremental milestones 
• React Native focus 
• Writing clean and testable code 
• Follow and advocate to best coding practices 
•  

What We're Seeking: 

• Good understanding on JavaScript, typescript, React native concepts or any other functional programming paradigm  
• Good understanding on reactive programming and API integrations 
• Good understanding on state management concept will be a plus  
• Curiosity for continuous learning and improvement 
• Good ownership with the responsibilities assigned and deliverables 
•  

What We Value: 

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth. 
• Responsibility and ownership, with a strong sense of accountability. 
• Commitment to teamwork and achieving shared goals. 
• Customer focus and dedication to delivering results. 
• A proactive approach to leading change and innovation. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks / Happy hours
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Senior Data Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role: 

We are seeking a talented Data Engineer to join our Data Team. In this role, you will leverage your expertise to shape and manage our data platform, to enhance data-driven decision-making across the organisation. 

What You'll Do: 

• Design and implement software and data components, to acquire and manage data in a reliable and cost-efficient manner. 
• Ship scalable, testable, maintainable, and high-quality code. 
• Drive standards in data reliability to enable accurate, consistent, and trustworthy datasets, business intelligence products, and analyses. 
• Share knowledge, promote standard methodologies, mentor juniors - making your team the best version of itself. 

What We're Seeking: 

• Proficiency in cloud technologies, or strong experience working in cloud-based engineering teams. 
• Strong proficiency in SQL and Python, and experience with libraries like PySpark, Pandas, DBT and FastAPI. 
• Good understanding in distributed systems, such as Spark, Kafka, Kubernetes, micro-services, or event-driven architecture will be a plus. 
• Good understanding in database, data lake, and data warehouse technologies (Postgres, Redshift, Big Query, Snowflake, etc.). 
• Commitment to quality and what it takes to ship highly maintainable software 
• Owner-operator mindset, and ability to adapt quickly to changing priorities. 
• Excellent communication skills, and ability to work collaboratively in a fast-paced, team-oriented environment. 

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Free snacks / Happy hours
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Vendor Management Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Responsible to oversee and manage relationships with technology vendors and ensure their effective contribution to the bank’s digital and technology operations and strategic objectives.
• The role includes monitoring vendor performance, tracking service levels, and resolving issues or conflicts that may arise.
• There are also needs to collaborate with internal teams to conduct vendor assessments, evaluate risks, and implement strategies for vendor optimization and cost reduction.

What You'll Do:

• Assess and manage vendor-related risks, including vendor performance risks, contractual risks, cybersecurity risks, and regulatory compliance risks. Establish risk management processes and mitigation strategies. Monitor vendor compliance with relevant regulations, data privacy, and security standards. Conduct vendor audits and assessments as needed.
• Develop and maintain positive and collaborative relationships with technology vendors. Serve as the primary point of contact for vendor-related inquiries, escalations, and issue resolution. Foster strong vendor partnerships based on open communication, mutual trust, and alignment of objectives.
• Identify opportunities for collaboration and innovation with technology vendors. Encourage continuous improvement and value-add initiatives from vendors. Work closely with vendors to explore emerging technologies, market trends, and best practices. Facilitate vendor presentations, demonstrations, and knowledge sharing sessions.
• Track and manage technology vendor-related budgets, expenses, and invoices. Review and approve vendor invoices for accuracy and compliance. Conduct cost optimization analyses and negotiate pricing with vendors to achieve cost savings and efficiencies.
• Maintain inventory of technology vendors, contracts, and key vendor-related information. Regularly assess the vendor portfolio and vendor consolidation opportunities. Identify opportunities for strategic vendor partnerships, vendor rationalization, and vendor performance enhancement.
• Identify areas for process improvement within the vendor management function. Develop and implement standardized vendor management processes, templates, and tools. Drive initiatives to streamline vendor onboarding, vendor performance tracking, and vendor relationship management.

What We're Seeking:

• Experience in negotiating and managing contracts with technology vendors is highly desirable.
• In-depth knowledge and understanding of procurement processes, vendor selection, and negotiation strategies is necessary. Familiar with sourcing strategies, request for proposals (RFP) processes, supplier evaluation, and performance monitoring.
• Experience in managing vendor relationships and ensuring compliance with contractual obligations.
• In-depth knowledge and understanding of vendor management principles, best practices, and methodologies is necessary. Familiar with vendor selection processes, contract negotiations, performance monitoring, and relationship management. Significant experience in conducting vendor assessments, evaluating vendor capabilities, and assessing vendor risks
• Solid understanding of technology products, services, and industry trends. Familiar with a wide range of technology solutions, such as software licenses, hardware procurement, cloud services, and professional services engagements. Stay updated with emerging technologies and their potential impact on procurement strategies.
• Proficiency in conducting supplier evaluations, analyzing supplier capabilities, and assessing supplier risks is important. IT Vendor Management Leads should have experience in evaluating proposals, conducting due diligence, and selecting vendors that align with the organization's needs and strategic objectives. They should possess strong negotiation skills to secure favorable contract terms and pricing.
• Excellent relationship management and communication skills are vital for this role. Able to build and maintain positive relationships with technology vendors, establish effective communication channels, and resolve issues or conflicts in a collaborative manner. Competent in managing stakeholder expectations and influencing decision-making related to vendor management.
• Proficiency in data analysis, financial analysis, and cost management is necessary. Able to analyze vendor performance metrics, evaluate total cost of ownership, and identify opportunities for cost optimization and value generation.
• Possess strong financial acumen to manage vendor contracts within budgetary constraints.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Open culture

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

• Our Technology team is the backbone of our business. We help the digital bank develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. 

• As a DevOps Engineer (Digital Bank), you will be part of our digital infrastructure technology team to manage and oversee the development, implementation, and maintenance of the bank’s infrastructure and platform systems. This position plays a critical role in establishing and maintaining a robust and scalable technology foundation for the bank in enabling the smooth operation and delivery of applications and services
  • Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives.
  • Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes.
  • Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments.
  • Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives.
  • Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes.
  • Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools.
  • Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms.
  • Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases.
  • Collaborate with development teams to streamline application code integration, testing, and deployment processes.
  • Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery.
  • Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency.

• • Bachelor’s degree or higher in Computer Science, Information Technology, Information System or a related field preferred; or with equivalent work experience together with professional certifications
  • Minimum 5 years of professional experience in DevOps, software engineering or similar technical roles, preferably in large-scale enterprise environments. 
  • Proficiency in various DevOps tools and including experience with source code management systems (e.g., Git), build automation tools (e.g., Jenkins, Travis CI), configuration management tools (e.g., Ansible, Puppet, Chef), containerization platforms (e.g., Docker, Kubernetes), and cloud platforms (e.g., AWS, Azure, GCP). Knowledge of scripting languages (e.g., Bash, Python) and infrastructure-as-code frameworks (e.g., Terraform, CloudFormation) is also required.
  • Deep understanding of CI/CD principles, best practices, and methodologies is necessary. Have hands-on experience designing, implementing, and maintaining CI/CD pipelines to enable continuous integration, automated testing, and deployment of software applications. Familiar with tools for automated testing, static code analysis, code quality, and artifact management.
  • Knowledge of system architecture and infrastructure components is important for optimizing CI/CD processes. Understand scalable and highly available infrastructure designs, network configurations, and security considerations.
  • Having professional certifications and qualifications related to a DevOps Engineer is an added key advantage – examples include but not limited to Certified Kubernetes Administrator (CKA), Certified Jenkins Engineer, Docker Certified Associate, AWS Certified DevOps Engineer, etc
  • Excellent collaboration and communication skills. Need to work closely with software engineering teams, operations teams, and other stakeholders to ensure smooth integration and deployment processes. 
  • Have strong problem-solving and troubleshooting abilities for identifying and resolving issues in CI/CD pipelines

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

About the Team: 

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!  

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.  

As a Senior DevOps Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.  

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.  

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Role: 

• Develop and execute the strategy for continuous integration and continuous deployment (CI/CD) practices and tools, ensuring alignment with the organization's goals and objectives. 
• Lead a team responsible for implementing and managing CI/CD pipelines, automation frameworks, and release management processes. 
• Define and enforce CI/CD standards, best practices, and workflows across development, testing, and production environments. 

What You'll Do: 

• Collaborate with stakeholders, including development teams, quality assurance, and operations, to gather requirements and prioritize CI/CD initiatives. 
• Design and implement robust and scalable CI/CD pipelines, incorporating build automation, testing, deployment, and monitoring processes. 
• Manage and oversee the configuration, maintenance, and performance of CI/CD tools and platforms, such as Jenkins, GitLab, or similar tools. 
• Ensure the security and integrity of the CI/CD pipelines, implementing appropriate controls, access restrictions, and encryption mechanisms. 
• Monitor and optimize CI/CD processes and tools to improve efficiency, reliability, and time to market for software releases. 
• Collaborate with development teams to streamline application code integration, testing, and deployment processes. 
• Facilitate collaboration and communication between development, operations, and other stakeholders to ensure smooth and efficient software delivery. 
• Define and implement metrics and reporting mechanisms to track CI/CD pipeline performance, quality, and efficiency. 

What We're Seeking: 

• Good understanding on Java or any other OOP concept 
• Good understanding on messaging such as Kafka will be a plus 
• Good understanding on relational and non-relational databases will be a plus 
• Curiosity for continuous learning and improvement 
• Good ownership with the responsibilities assigned and deliverables 

What We Value: 

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth. 
• Responsibility and ownership, with a strong sense of accountability. 
• Commitment to teamwork and achieving shared goals. 
• Customer focus and dedication to delivering results. 
• A proactive approach to leading change and innovation. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Open culture
• Personal development opportunities

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

Job Responsibilities 

• Establish and maintain General Ledger accounts within the core banking system and others operations system 
• Posting Financial Transactions to the General Ledger 
• Develop and implement financial and operating procedures to enhance the operational efficiency of business unit 
• Prepare and updated related reports as needed 
• Work closely with the Payment Operation team and Treasury Operations Team on ensuring accurate processing of settlement and refund related matters 
• Perform any other assignments given by the immediate superior 

Requirements 

• Proven experience working in finance operations or a similar role within the banking or financial services industry. 
• Excellent analytical and problem-solving skills with a keen attention to detail. 
• High proficiency in Microsoft Office applications 
• Ability to thrive in a fast-paced and dynamic environment. 
• Outstanding communication and interpersonal skills to effectively interact with internal team member. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Open culture
• Personal development opportunities

Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.  

As a Senior Backend Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.  

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.  

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Role: 

• Develop a diverse range of engineering services, from specific product features to platform enhancements, catering to both organic users and those from existing ecosystems. 
• Work independently, demonstrating resourcefulness while also embodying strong teamwork skills. 

What You'll Do: 

• Building distributed systems that communicate internally and externally mainly based on REST and messaging 
• Understand the rationale behind technical decisions 
• Work closely with team members to achieve incremental milestones 
• Java focus 
• Writing clean and testable code 
• Follow and advocate to best coding practices 

What We're Seeking: 

• Good understanding on Java or any other OOP concept 
• Good understanding on messaging such as Kafka will be a plus Good understanding on relational and non-relational databases will be a plus 
• Curiosity for continuous learning and improvement 
• Good ownership with the responsibilities assigned and deliverables 
• Good understanding on microservices architecture and domain driven design.
• Good understanding on containerized applications.
• Possession of a Diploma / Bachelor’s degree in Computer Science, or commensurate practical experience.
• Preferably at least 6 years of hands-on experience in designing and constructing intricate microservices.

What We Value: 

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth. 
• Responsibility and ownership, with a strong sense of accountability. 
• Commitment to teamwork and achieving shared goals. 
• Customer focus and dedication to delivering results. 
• A proactive approach to leading change and innovation. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Free snacks / Happy hours
• Open culture

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

About the Role

As a Product Manager, Lending/Loan, you will play a pivotal role in driving the success of our loan portfolio. You will be responsible for developing, managing, and optimizing our lending products to meet the evolving needs of our customers. This role requires a strategic mindset, strong analytical skills, and a deep understanding of the financial industry.

Key Responsibilities:

• Develop and execute the product roadmap for the lending product portfolio.
• Conduct market research and competitive analysis to identify opportunities for product innovation.
• Collaborate with cross-functional teams, including risk, compliance, and operations, to ensure successful product launch and management.
• Monitor product performance and identify areas for improvement.
• Develop pricing strategies and profitability models for lending products.
• Stay up-to-date on industry trends and regulatory changes.

Qualifications:

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 5 years of experience in product management or a related role within the financial services industry.
• Strong analytical skills and proficiency in financial modeling.
• Excellent communication and presentation skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await! 

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers. 

As a Rewards Product Manager of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary. 

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration. 

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today! 

About the Job 

• Lead the end-to-end product development process, taking ownership from ideation to launch for the rewards related products assigned to you. 
• Spearhead the development and enhancement of rewards features, collaborating closely with engineering teams and product designers to build the solutions. 
• Engage directly with customers or internal stakeholders to translate their requirements into actionable product features, steering prioritization and roadmap development. 
• Define and prioritize short and long-term product goals, ensuring clear communication with the team and stakeholders. 
• Collaborate closely with software engineers, product designers, operations, legal, compliance, and analytics teams. 
• Establish a comprehensive monitoring framework 
• Design and implement KPIs and metrics to measure the efficiency and effectiveness of the rewards processes. 
• Conduct regular analysis of rewards data to identify trends, anomalies, and areas for improvement. 
• Establish clear success metrics and support teams in achieving them. 

Requirements 

• Previous experience working as a Product Manager within rewards, loyalty programs, fintech, or financial services domains. 
• 2-4+ years of product management experience, with a preference for candidates who have worked closely with software engineers and have a good understanding of software development practices and system design. 
• Good level of knowledge on APIs (REST, JSON). 
• Comfortable working with data and utilizing it to make informed decisions. 
• Work with UX researchers and designers to ensure the product or feature provides a seamless and intuitive user experience. 
• Ability to cultivate strong relationships with diverse stakeholders. 
• Capable of transforming incomplete, conflicting, or ambiguous inputs into actionable plans. 
• Excellent written, verbal, and presentation skills with a strong command of the English language. 
• Demonstrated willingness to learn and adapt in a dynamic environment. 
• Experience working as a technical product manager is a plus. 

Perks & Benefits

• Nearby public transport
• Central location
• Smart casual dress code
• Paid training and development

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Frontend Engineer of our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Develop a diverse range of engineering services, from specific product features to platform enhancements, catering to both organic users and those from existing ecosystems.
• Work independently, demonstrating resourcefulness while also embodying strong teamwork skills.

What You'll Do:

• Building scalable mobile app mainly based on cross platform technology
• Understand the rationale behind technical decisions
• Work closely with team members to achieve incremental milestones
• React Native focus
• Writing clean and testable code
• Follow and advocate to best coding practices

What We're Seeking:

• Good understanding on JavaScript, typescript, React native concepts or any other functional programming paradigm
• Good understanding on reactive programming and API integrations
• Good understanding on state management concept will be a plus
• Curiosity for continuous learning and improvement
• Good ownership with the responsibilities assigned and deliverables

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart casual dress code
• Free snacks / Happy hours
• Open culture