Total 4 customer service job vacancies in Banbury, OX17 3DZ

Job Title: Customer Service Agent (Permanent)Location: BanburySalary: £11.00 per hourWorkchain, a leading UK-based recruitment agency, is seeking a dedicated and customer-oriented individual for the position of Customer Service Agent. This exciting opportunity is in the Office industry and promises a long-term, permanent role in Banbury. If you have excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply through our website at workchain.co.uk by completing the online application form.Key Responsibilities:1. Respond to customer inquiries, requests, and complaints promptly and professionally.2. Build strong relationships with customers by providing exceptional service and understanding their needs.3. Manage a high volume of incoming calls, emails, and other communication channels and ensure timely responses.4. Assist customers with product and service information, technical support, and troubleshooting.5. Process orders, returns, and exchanges accurately and efficiently.6. Collaborate with internal teams to resolve customer issues and provide appropriate solutions.7. Maintain accurate customer records and update information in the company database.8. Identify opportunities for sales and upselling to maximize customer satisfaction and revenue.9. Handle customer complaints and escalations, ensuring prompt resolution and customer satisfaction.10. Provide feedback and suggestions to improve processes, products, and services.Qualifications:1. Previous experience in a customer service role is highly desirable.2. Excellent verbal and written communication skills.3. Strong problem-solving abilities and ability to work effectively under pressure.4. Effective time management and organizational skills.5. Proficiency in MS Office applications, email management, and CRM software.6. Ability to work collaboratively in a team environment.7. A positive attitude and a genuine desire to assist customers.8. Flexibility to work shifts, including evenings and weekends, as required.If you are passionate about customer service and thrive in a fast-paced environment where you can make a difference, we encourage you to apply for this exciting Customer Service Agent role. Please visit workchain.co.uk and complete our online application form. We look forward to reviewing your application and discussing your suitability for this position further.Please note that only candidates who apply through our website will be considered for this position.

Title: Customer Service AgentLocation: Banbury, UKJob Type: PermanentIndustry: OfficeAre you an enthusiastic individual who loves delivering exceptional customer service? If so, our client, a highly reputable organization, is seeking a dedicated Customer Service Agent to join their dynamic team in Banbury. This is an excellent opportunity to flourish within a well-established company and contribute to their continued success.Responsibilities:- Handle incoming customer inquiries and provide accurate and efficient responses via phone, email, or chat platforms.- Resolve customer complaints and issues promptly, ensuring the highest level of customer satisfaction.- Provide product information and recommendations to customers, assisting them in making informed decisions.- Process customer orders, payments, and returns accurately and efficiently.- Maintain a high level of professionalism and empathy while addressing customer concerns.- Collaborate effectively with other teams to resolve complex customer queries.- Maintain accurate and up-to-date customer records.- Identify and report on any recurring customer issues, suggesting improvements where necessary.- Stay up-to-date with company policies, product knowledge, and industry updates to provide relevant information to customers.- Meet or exceed set productivity and quality targets.Qualifications:- Previous experience in a customer service or call center role is highly desirable.- Excellent communication skills, both written and verbal, with a professional and friendly phone manner.- Exceptional problem-solving and decision-making abilities.- Strong multitasking skills with the ability to handle a high volume of customer inquiries.- Proficient computer skills and experience using CRM software.- Outstanding attention to detail and accuracy.- Ability to work well both independently and as part of a team.- Flexibility to work rotating shifts, including weekends and evenings.Pay Range: £11.00 - £11.50 per hourTo apply for this exciting opportunity, please visit our website workchain.co.uk and complete the online application form. Only applications submitted through our website will be considered.Join our team today and contribute to our client's mission of delivering exceptional customer service to their valued customers.Note: We appreciate the time taken by all applicants, but only those selected for an interview will be contacted.

Title: Customer Service AgentLocation: Banbury, UKEmployment Type: Permanent, Full-timeIndustry: OfficeWorkchain, a reputable UK-based recruitment agency, is currently seeking a dedicated and customer-focused individual to join our esteemed client as a Customer Service Agent in Banbury. This exciting opportunity is perfect for those seeking a rewarding career in the Office industry.Responsibilities:- Serve as the first point of contact for customers, providing outstanding service via phone, email, and chat.- Respond promptly to customer inquiries, understanding their needs and resolving issues efficiently.- Maintain a positive, professional, and friendly tone during all customer interactions, ensuring complete customer satisfaction.- Process orders, returns, and exchanges accurately and in a timely manner.- Update customer accounts and maintain accurate records of customer interactions and transactions.- Effectively communicate and collaborate with internal teams to address customer challenges and deliver resolutions.- Understand and promote the organization's products and services, upselling to increase customer loyalty and revenue.- Remain up-to-date with product knowledge, industry trends, and company policies.Qualifications:- Previous experience in customer service, preferably in a fast-paced office environment.- Excellent communication skills, both written and verbal, with a polite and professional phone manner.- Exceptional problem-solving abilities, with the capacity to think quickly and prioritize effectively.- Strong attention to detail and accuracy in data entry and order processing.- Proficient computer skills, including experience with CRM software and other office applications.- Ability to work independently and collaboratively within a team, managing time and tasks efficiently.- A positive and empathetic attitude, with a strong customer-focused approach.Remuneration:We value our employees and offer a competitive pay rate of £11.00 per hour.Application:Interested candidates are kindly requested to apply exclusively through our website at workchain.co.uk. Please complete the online application form and attach your most recent CV.Note: Only shortlisted candidates will be contacted for further assessment. Workchain is an equal opportunity employer and values diversity in the workplace.

Customer Service Agent – BanburyAre you a skilled communicator with a passion for delivering outstanding customer service? Workchain, a leading UK-based recruitment agency, is currently seeking a Customer Service Agent to join our client's dynamic team in Banbury. This is a permanent position within the Office industry, offering a competitive pay rate of £11.00 to £11.50 per hour.Key Responsibilities:- Serve as the first point of contact for customers, providing exceptional support and assistance via various communication channels (phone, email, live chat).- Respond promptly to customer inquiries and resolve any potential issues or complaints in a professional and efficient manner.- Maintain a positive and customer-focused attitude to ensure customer satisfaction and retention.- Manage and update customer accounts, ensuring accurate and up-to-date information is recorded.- Collaborate with internal teams to address customer needs and resolve any product or service-related queries.- Stay informed about company products and services to provide accurate information to customers.- Identify opportunities for process and service improvements to enhance the overall customer experience.- Uphold company's policies and procedures, maintaining a high level of professionalism at all times.Qualifications:- Proven experience in a customer service role, preferably in a similar industry.- Excellent verbal and written communication skills, with the ability to interact effectively with customers.- Strong problem-solving and conflict resolution abilities.- Strong computer skills, including proficiency in MS Office applications and CRM software.- Ability to work well under pressure and meet targets and deadlines.- Flexible and adaptable to changing priorities and business needs.- Exceptional attention to detail and organizational skills.- Positive and proactive attitude, with a genuine desire to help customers.To apply, please visit our website at workchain.co.uk and complete the online application form for the Customer Service Agent position in Banbury. Only applications submitted through our website will be considered.Join our dynamic team and become a part of a company dedicated to providing exceptional customer service!