Total 4 job vacancies by Tate

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

The company are an extremely well-established, technology business looking for a talented Sales Executive to join their team. If you have excellent phone skills, are accurate with data entry, possess strong Microsoft Office skills, and are a confident communicator, this could be the perfect opportunity for you.

Working from the companies' HQ in Epsom, this role is mainly telephone based but is far more than a simple order taking job. The successful candidate must be able to give detailed advice from their product knowledge (ongoing training provided) manage their accounts and develop business in a structured manner.

With a mixture of top audio-visual brands sitting alongside more specialist installation oriented brands, the ideal candidate will need to develop and maintain a good knowledge of product features.

Ongoing product training will be provided, but a natural aptitude for consumer electronics and customer service is essential. The ideal candidate will be a great communicator with a passion for technology and will thrive in a team environment. If you're a self-starter who is organised, detail-oriented, and passionate about customer service, we want to hear from you.

In return, you will get:

· Pension.

· Option to join company health insurance scheme.

· 22 days holiday plus bank holidays.

· Fun staff days out / social days

· Pizza Fridays once a month

· Parking

· Monday - Friday working week.

The company is continuing to grow, and this is the perfect time to join. The role is likely to take on more responsibility and develop, so this could be the start of a great future career.

If you're interested in this exciting opportunity, please apply to the role today. We look forward to hearing from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Relations Executive - £29,250 - Epsom - Hybrid If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Centre Advisor with our client based at their office in Epsom, this is a great full-time position, with a company that is dedicated to offering you career progression opportunities. The Customer Relations team deals with complaints for the company. They are a team that operates to tight deadlines in a fast-paced environment and liaise with many different areas within in the business and greater network.For this role the ideal candidate will need:Previous complaints experience in an FCA environmentComfortable working under pressure, proactive and uses own initiative. We are looking for someone with excellent people skills, listening skills and communication techniques to be the first point of contact for our clients' customers both internally and externally. This position is perfect for you if you enjoy helping people and get job satisfaction helping to solve problems. You'll feel valued as an employee whilst working well as part of a team. If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Customer Centre Advisor. Your natural problem-solving and people skills will be highly valued by your customers, teammates, and manager in this role. As a Customer Resolutions Executive, your main duties will be: Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.Adopt 'right first time' approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.Maintain accurate records of all customer contact by making full notes on our CMS system and adding complaints onto the complaints log.Be an effective team player.Strong organisational skills and workload management.Working to strict SLAs within a high-volume environmentLiaising with The Financial Ombudsman Services and other third partiesAssisting with other Customer Relations Tasks when required The Person & Experience:Effective communicator at all levels - verbal and written.Self-motivated; must be a self-starter who is used to identifying the most effective way to approach and resolve issues and meet targets and deadlines.Good attention to detailAbility to prioritise workload and effective time management skills, i.e., able to meet tight deadlines and timescales.Ability to work on own initiative and as part of a team.Analytical thinker This company is one where hard work is rewarded, if this all sounds like a place you would like to be a part of, please get in touch with us. Please apply today to be considered for this positionPlease be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.