The Team
The Workflow Design Studio reimagines customer experiences to drive innovation. The Studio is a specialized team of Service Designers, Developers, and Architects practicing Design Thinking who work with our customers and colleagues during the pre-sales process to co-create innovative solutions to key
business challenges. Following a human-centred approach to innovation, the Studio draws from the diverse skill sets of each member to integrate the needs of people, the possibilities of technology, and the requirements for business success.
The Role
Your sweet spot is the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.
What you get to do in this role:
• Work with sales teams and clients to position our services and identify business problems our
team can help solve using our proven, design-led methodology
• Planning, facilitating, and co-delivering design thinking led workshops with customers
(participants range from end users to C-level) and delivery partners
• Prepare, lead end to end engagements organising clients, team members with structured plans
• Articulate and logically communicate concepts with technical and non-technical audiences
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, enhance and refine
through validation of design concepts.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, collaborate to create engagement stories and artefacts to share with the wider
community and product teams.
• Share the engagement stories to drive awareness and demand
• Present at executive briefings and marketing events
• Thought lead, continually improve our methods and processes
• Stay current with ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains
