Booking & Assessment Coordinator
4 days ago
For further information on this role, please see the attached detailed Job Description and Person Specification. Assessments 2.1.....
For further information on this role, please see the attached detailed Job Description and Person Specification. Assessments 2.1 To interview patients over the telephone to establish and evaluate their mobility and medical eligibility need for hospital transport and informing them of the outcome. 2.2 Be able to explain the lines of appeal to non-eligible patients if they are not happy with the decision given. 2.3 To accurately maintain records of patient transport eligibility assessments and their outcomes for audit purposes. 2.4 To provide information to patients and staff regarding alternative travel options and arrangements to the hospital sites. 2.5 To complete and send patient correspondence on eligibility outcomes that have been clinically assessed. 2.6 To be the first point of contact for concerns or complaints, escalating as appropriate. Bookings 2.5 To be the point of contact for requests for Non-Emergency Patient Transport and book all eligible patient requests in line with Trust standards. 2.6 To provide excellent customer service to users of the service, dealing with queries, bookings and assessments in a courteous, professional and helpful manner. 2.6 To accurately book all patient transport eligible patients in a timely manner. 2.7 To provide information and advice on the Non-Emergency Patient Transport policies and procedures. 2.8 Booking patients ready to go home when their consultation or treatment is finished. 2.9 To liaise closely with the transport contractor to receive regular updates on transport delays or other complications which may affect the patients collection time, journey or attendance at the hospital. 2.10 To liaise with relevant wards and departments and other service users. 2.11 Monitoring patient waiting times and escalating breaches to the Patient Transport Team Lead or Site Controller 2.12 To arrange urgent and emergency ambulances when necessary. 2.13 To liaise with administrative staff to ensure interpreting services and portering is arranged as required. 2.14 When appropriate escalating problems or complaints to the Patient Transport Team Lead. 2.14 To escalate any compliance/consistency issues to the line manager. 2.15 Any other duties as required by the Patient Transport Team Lead. Data reporting 2.16 To ensure all data entered into the booking system and as part of eligibility assessments is accurately recorded 2.17 To run reports in support of the monitoring of patient eligibility assessments
Official account of Jobstore.
