Total 6 customer service job vacancies in guildford gu2 7xx

There is an exciting opportunity arising within our respiratory division for a band 4 support worker role in TB service. The post holder will be working closely with the TB clinical nurse specialist and the Consultant. We are looking for someone who has previous experience in an administrative role and has excellent IT skills. The role requires networking with other health care providers & involve patient advisory service. We expect the candidate to be an effective communicator. This role will include answering telephones, contacting clients to make/change appointments, support clinic letters & audits. This is an onsite working role and the working hours can be flexible. If you would like to have an informal chat then please contact Matron Sreeja Sukumaran (ext 6870) Or Speciality Manager Jayne Reynolds (ext 6486).

To provide clinical, professional and managerial leadership across community services. To be the service manager for the Adult community services Podiatry Department there may be a requirement to work with additional services. Providing a strong clinical presence. Developing therapists and professional / clinical practice assuring the provision of a safe, effective and evidence based service to patients.

To provide a high quality, comprehensive IT helpdesk service to the users of the IT network at all Trust sites The Digital Service Desk Analyst is the first point of contact between end users and the IT organisation. The analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting / escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills

The MMHS will form part of the broader community perinatal mental health service offer as well as siting within the EPUT Psychological Service Directorate. You will be part of a larger team of psychologists and psychological therapists specialising in perinatal mental health and you will receive support from the Clinical Lead. We are able to offer high quality supervision in a range of models and to support access to training and continuing professional development for the successful candidate. EPUT provides solid career development and invests in staff development and wellbeing. As a trust we have close links to the University of Essex and University of HertfordshireClinical Psychology Doctoral Training Programme offering opportunities for trainee placements in the service and curriculum teaching. Experience of working with trauma and loss is essential for this role. Please see attached Job description and specification for details regarding the responsibilities and tasks of this role.

Provide clinical sessions and be responsible for the routine operation of clinical sessions and support the financial management of the Audiology Service at RSCH, and in outreach clinics, working in compliance with the policies, protocols and procedures of the Audiology service to ensure professional standards are maintained. Work according to the policies, protocols and procedures of the services as the designated lead audiologist at an outreach clinic and will apply for advice and guidance from the Balance service leads and the Head of Audiology services as necessary. Be responsible for the supervision and training of students and junior staff and participate in the development of audiology staff and service development. Perform, assess interpret and report on a comprehensive range of testing activities related to disorders of balance, including calorics, videonystagmography, vestibular evoked myogenic potentials, v-HIT, posturography and clinical bedside testing. Provide a comprehensive range of expert vestibular rehabilitation services for patients, supporting the development and maintenance of user-friendly services. Provide a comprehensive range of expert diagnostic and rehabilitation audiology services for all ages of patient supporting the development and maintenance of family-friendly and user-friendly services. Undertake a comprehensive range of technical activities related to the hearing assessment and fitting and fine tuning of hearing aids with adults and have the skill to apply information to the use and application of appropriate hearing aids. Be responsible for the careful and accurate recording of patient sessions and clinical observations archiving paper based data onto computer systems and writing in patient notes in compliance with Trust policies. Have the judgemental skills needed in performing and choosing the vestibular tests required in vestibular clinics based on patient history. Be responsible for not wasting resources by careful use and good judgement and be responsible for the care, use and daily calibration of equipment, reporting on any faults and acting on faults reported by junior staff so that repair and maintenance of equipment can be maintained at a high standard. Be required to communicate complex information to patients with skill, reassurance and understanding. Be able to explain vestibular results and technical information which may involve breaking bad news to patients. The post holder will adapt their communication method to ensure that the patient is able to understand them using communication tactics that are optimal for the patient. Be required to offer counselling and support in emotive and sensitive situations sympathetically handling the expectations, questions, frustrations and distress of patients. Be able to deal with aggressive or confrontational patients by calming the situation. Provide specialist advice counselling and support to patients to help minimise disability due to balance problems. Work closely with clinicians and other professionals to provide specialist vestibular advice to aid patient care. Implement good working practices in compliance with the Trusts Human Resources policies. Take responsibility for handling complaints and any concerns arising from patients in outreach clinics or RSCH in collaboration with the Balance team lead and Head of Audiology Services. Have computer keyboard skills and the knowledge to be able to use the departmental IT systems including the patient management system. Participate in research and development as may be necessary, and in audit and monitoring performance in order to assure the quality of services and strive for continued improvement in service delivery. Implement new procedures and make recommendations proposing changes to working practice in own area of work in liaison with Balance team lead with the aim of improving the patients experience and the service. Update their own professional knowledge, keeping abreast of new technologies and audiological techniques and be responsible for ensuring Continued Professional Development as required for state registration. Be responsible for planning own time management and that of junior staff to ensure effective use of clinical time. Be responsible for undertaking monthly activity reports in the outreach clinics to monitor clinical activity and enable financial management. Maintain good and effective communication with all staff and the general public through the management framework of the department. Comply at all times with the RSCH and outreach hospitals Health and Safety policies in particular following agreed safe working procedures and reporting incidents using the Trusts Incident Reporting system. Co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion. Maintain and participate in clinical governance of the Audiology Services. Respect confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Actively support and assist colleagues across the Trust to achieve their personal and RSCH objectives and the post holder will receive similar support. Take responsibility for the operational management of the balance service in an outreach Hospital. The post holder will be responsible for managing and supervising junior staff working in the outreach hospital.

Carry out routine administrative duties, to ensure that departmental set objectives are effectively met, and achievements monitored within the management structure of the Audiology Services department. Provide clinical sessions at RSCH, and in outreach clinics, working in compliance with the policies, protocols and procedures of the Audiology service to ensure professional standards are maintained. Carry out routine clinical duties for adults related to ENT and Audiological Medicine, including pure tone audiometry, impedance and stapedius reflex testing. Carry out all routine technical duties related to the fitting, repairing and testing of hearing aids. Be responsible for the daily calibration of the Audiological equipment to ensure accurate results. Carry out daily stock control audits at the outreach clinics to ensure transparent audit trails of stock use, and stock availability to enable the Head of Services to operate an overall stock control process. Undertake specialised tests, and transpose the test results on to a computer, and make professional judgements as to what type and power of hearing aid should be prescribed and other appropriate management strategies. Undertake regular clinical sessions in order to provide a quality technical service. To provide advice to patients on all matters pertaining to hearing aids. Counsel, advice and support as necessary by use of counselling and communication skills, to minimise the disability and handicap resulting from auditory impairment and tinnitus. To advise on assistive listening devices and other services for the hearing impaired, and to refer to and liaise with a range of professional staff, and volunteer agencies to meet the patients special needs. To provide ongoing assessment and maintenance of hearing aids for adult hearing impaired patients. To have a knowledge of the operational working of the departmental patient I.T. management system. To be responsible for writing in hospital and departmental records to enable a transparent record of the patients consultation in compliance with Trust policies. To be able to work calmly and methodically whilst dealing with a busy and varied caseload, demonstrating good prioritisation and organisational skills. To develop and maintain personal skills and knowledge within the Audiological field, maintaining up-to-date knowledge of procedural and professional developments. To participate in the development of the Audiology Service. To comply with departmental, local and national policies and procedures on Adult Audiology. To participate with supervision of trainee audiologists as required. To participate in research and audits as required. To comply at all times with the Royal Surrey County Hospital, and outreach hospitals Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents, using the Trusts Risk Incident Reporting System. To co-operate with all policies, and procedures, designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. To communicate effectively and courteously with patients, colleagues, the public and members of the Trust. To comply with the Clinical Governance programme for the Audiology Services department.