Total 6 administrative clerical job vacancies in liverpool l9 7al

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.


This is an exciting time to join our Catering Team for the NHS at Royal Liverpool Hospital Hospital.

We have a post for a Clerical Officer supporting our team of host/hostess and retail team along with catering managerial team who work within Catering dept. at Royal Liverpool Hospital, ensuring that we provide an excellent food and patient/customer experience.

If you are looking for a rewarding role working to support the catering team and you have the following skills please apply.
• Good communication (written, verbal & IT)
• Approachable
• Organised
• Reliable

Support the team with the following:
• Ensuring rosters are covered. Allocation of work to catering assistants. Liaise with management to ensure there is a continuation of service in the event of major staff shortages. Priorities urgent requests. Authorise overtime within the allocated budget.
• Carry out staff appraisals
• To input statistics and information from Records into a database and manage the system.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
• To access the database to retrieve information and produce statistics and reports for the Trust.
• General reception duties involving first contact with individuals attending the department. Giving necessary information or referring them to the appropriate member of staff.
• Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
• Send out information to departments on request, but maintain confidentiality.
• Responsible for stock control and ordering stationary as required from reprographics and stationers.
• Provide clerical and administrative support for staff.
• Organise and retrieve Notes required for the daily appointments.
• To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
• To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
• Regeneration of chilled/frozen food and preparation of sauces.
• Preparation of patient meal trays.
• Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
• Probing and recording food temperatures. Recording of equipment temperatures.
• Beverage service to patients. Washing and refilling of patient’s water jugs and beakers.
• To take the patient orders and communicate the requirements to the catering department.
• Clearing of meal trays, crockery and cutlery for all food areas.
• Collection, segregation and disposal of catering waste materials.
• Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
• Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
• Completion of catering department procedural paperwork such as temperature checks and monitoring.
• To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
• To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor


This advert closes on Thursday 14 Nov 2024

Provide a thorough reception and administration service ensuring patients are admitted to the ED efficiently and accurately providing an exceptionally high standard of customer care.

Work closely with other members of the ED teams; this is varied role working within a busy and challenging environment. Demonstrating excellent interpersonal skills, pleasant and caring personality, ability to remain calm whilst working under pressure. Capable to work on your own initiative and flexible with working hours which follow a 24 hr rota. Motivation, eye for detail, communication as a team player are all key factors in this varied role.

Previous experience in a similar role is desirable as is a good knowledge of IT and systems, administrative processes and customer care. Working within the ED the post holder will be expected to work weekends and Bank Holidays including Christmas and New Year.

The successful candidate will be part of a busy Emergency Department. The role is varied and will include;

Dealing in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Liaise with all departments on all issues of a clerical nature

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

PROFESSIONAL

Act at all times so as to provide and maintain public and staff confidence in the service provided

To work effectively as part of the multi-disciplinary Emergency Floor team

Collaborate in such a manner as to provide a courteous and efficient service and maintaining effective harmonious team dynamics and structure at all times

To deal tactfully and sensitively with patients & relatives / accompanying others

Promote an open and participative culture within the Department

Maintain the furtherment of own professional development in accordance with the requirements of the needs of the Emergency Floor

Work within a department that promotes and maintains a culture of patient & staff incident reporting in accordance with trust guidelines

To adhere to the trust requirements regarding the reporting, management and investigation of complaints and other quality issues

Ensure that all Royal Liverpool & Broadgreen University Hospital NHS Trust policies are maintained at all times

Demonstrate the ability to act as an effective agent of change within the clinical area as appropriate

Ensure that resources are appropriately are utilised to maximum effectiveness against workload and activity of the Emergency Floor

Work within and provide an effective flow of communication within the Emergency Floor Reception and clinical areas

Participate in appropriate managerial duties as delegated by the

Emergency Services Administration Manager, Directorate Manager or appointed deputy

Liaise with / summon nursing staff where concern exists over the condition of a patient

Deal in the first instance, with all aspects of clerical & reception duties including telephone enquiries, paging clinical staff, taking / relaying messages

Effectively deal with all enquiries, via the phone and face-to-face with regard to patients, staff, internal and external agencies, with the absolute exception of medical advice

Accurately admit, discharge and transfer patients via appropriate manual or electronic methods available

Collate appropriate documentation for patients attending the Emergency Floor

Collate appropriate information with regard to patient attendance: APT, file and scan / retrieve documentation (A&E only) using Document Image

Processing software for patients within the Emergency Floor

To input into the departmental computer / information system appropriate patient data. Complete diagnostic coding and tracking of A&E documentation

Ensure that the appropriate case notes and X-rays are available and complete with the necessary documentation. To ensure also that A&E records are correctly filed in a neat and orderly manner

Ensure that all relevant correspondence to GP practices is sent out according to set procedures

Liaise with all departments on all issues of a clerical nature

Provide appropriate documentation for each follow-up clinic as required e.g: Redressing / review Clinic

Fracture Clinic

Physiotherapy clinic

ENT clinic

Participate in departmental, trust wide and national audits as appropriate, ensuring that documentation is collected accurately, retrieved, stored and presented appropriately

Ensure coverage of Patient Enquiries for the Royal Liverpool University Hospital between the hours of 2000hrs – 0830hrs

Provide reception coverage of St Pauls Primary Care Unit between the hours of 1800hrs – 0800hrs

Actively contribute to the attainment of national targets in relation to emergency care

Assist in the input and correction of data relevant to the Emergency Access Targets

Please refer to the attached job description and person specification for full details.


This advert closes on Friday 15 Nov 2024

Due to the expansion of the service to encompass 7 day working, we have an exciting opportunity for a full-time Senior Clerical Officer to join our administration team, here in the Endoscopy Department.

Reporting to the lead administrator, you will be part of a team responsible for booking various patient appointments, maintain and use hospital systems (IPM, dashboard, ICE, PENS), monitor waiting lists, database entry, liaise with health professionals, deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Other duties will include administratively supporting the specialist nurse team with pre-investigation and the E-referral service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Aintree endoscopy department (should the need dictate).

To take the lead responsibility for dealing with referrals for all outpatient and day-case appointments endoscopic procedures both diagnostic and therapeutic ensuring that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of the team.



Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Lead responsibility for the booking of referrals for outpatient and day-case appointments. endoscopic procedures both diagnostic and advanced therapeutic as per guidelines.

Where appropriate ensure appointments are made with the anti-coagulant nurse and/or dietician

The role necessitates a rotation through the lead booking areas within the office including a two week rule service, management of the outpatient pre-invest system, and recording of ward attenders.

Liaising with health professionals, wards A/E and GP surgeries as required.

Dealing with out-patients referrals in accordance with the Choose & Book partial booking system. Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Monitor and highlight waiting list breaches and waiting times.

Ensure procedures are booked onto appropriate lists according to the level of skill of the Endoscopist from the information contained within the referral.

Ensure appointment letters are appropriate for the particular procedure to be undertaken. Send out appropriate information leaflets and/or research information for individual patients.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

For a full list of duties, please refer to the attached job description and person specification.


This advert closes on Friday 15 Nov 2024

We have an exciting opportunity for a Clerical Officer to join our Administration Team here in the Emergency Department.

As a Clerical Officer your main duty will be working on ED reception, registering patients into the Department onto our Patient Administration System (iPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and provide a functional flexibility to meet demands of the service.

Due to the nature of the work you will be IT literate, able to use most office software. Previous experience in the health sector would be an advantage. Excellent customer service and the ability to work as part of a team is essential.

You will be expected to be flexible and support the department as and when the need arises.

To register all patients into the ED, who arrive via own transport, ambulance, helicopter etc.

Admit and discharge patients electronically off the system

Track patients through to the correct ward electronically

Ensure all data is accurate and of the highest standard

Answer telephone queries both externally and internally

Support the Multidisciplinary Teams

Provide a high quality service ensuring an efficient and smooth running of the department.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

To register, admit and discharge patients into and out of the ED.

General telephone enquiries

Ensuring all necessary patient documentation is prepared in advance of arrival (if needed)

Liaising with health professionals, Wards and GP Surgeries as required.

Ensuring any outcomes for our ED Clinics are recorded as necessary in accordance with the Trust Policy.


This advert closes on Wednesday 10 Jan 2024

We have an exciting opportunity for a full-time Clerical Officer to join our administration team, here in the Endoscopy Department.

As a clerical officer, you main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have.

Other duties will include registering new patients on our Patient Administration System (IPM), preparing patient notes, answering telephone queries and deal efficiently and professionally to the requests of all service users and patient enquiries and provide a functional flexibility to meet the demands of the service.

Due to the nature of the work you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage and excellent customer service, the ability to work as part of a team and work to tight deadlines is essential.

You will be expected to be flexible and support the department as and when the need arises, including working cross site at both our Royal Liverpool and Broadgreen Hospital sites

To admit and discharge all patients for the Endoscopy unit and provide the necessary administrative support to ensure that a high quality service is provided at all times, thereby affecting a smooth and efficient running of the department.

To work unsupervised but to be available to give advice to junior members of
the team.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.


This advert closes on Wednesday 10 Jan 2024

An exciting opportunity has arisen for a motivated Administrative Clerk to join our administrative team within the Gastroenterology Department based at The Royal Liverpool Hospital.

'It is expected that all applicants will have previous experience of working in the NHS within a secretarial role and will possess extensive understanding and knowledge of medical terminology.

The successful candidate must be able to undertake all administrative duties including clinic management, be well organised, plan own workload and work on own initiative working to strict guidelines, both individually and as part of the wider team.

You will be expected to be a team player and cover for your colleagues during absences. Previous experience of general administrative duties is advantageous.

To provide a comprehensive service to the IBD nurses and consultants and with the minimum of supervision.

Organise your own workload and co-ordinate activities with other medical secretaries and administrative clerks to ensure that an efficient service is provided.

It is essential that you show initiative commensurate
with the role and it is vital that confidentiality should be maintained at all times.

Ensure cross cover working where possible.

Communicate with all disciplines of staff and patients throughout the Trust and other bodies both internally and externally.

Deal with all queries in a confidential and competent manner and general office duties.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Please see attached Job Description for further details

To provide a comprehensive service to the IBD nurses and consultants and with the minimum of supervision.

Organise your own workload and co-ordinate activities with other medical secretaries and administrative clerks to ensure that an efficient service is provided.

It is essential that you show initiative commensurate
with the role and it is vital that confidentiality should be maintained at all times.

Ensure cross cover working where possible.

Communicate with all disciplines of staff and patients throughout the Trust and other bodies both internally and externally.

Deal with all queries in a confidential and competent manner and general office duties.


This advert closes on Tuesday 9 Jan 2024