Total 3 education training job vacancies in farnborough hampshire gu14 6bh

Our higher education client is embarking on a transformative journey to replace its ageing IT Service Management (ITSM) solution with a cutting-edge Enterprise Service Management (ESM) system. This strategic initiative aims to streamline and revolutionise service management across the organisation, enhancing operational efficiency in various departments. By advancing self-service and automation, the university seeks to significantly improve the customer experience. Additionally, the data generated will be leveraged to offer valuable insights into service performance and identify opportunities for process improvement.

Key Responsibilities:

• Requirement Gathering and Analysis: Collaborate with stakeholders across various departments to gather and document detailed business requirements for the new ESM system.
• Process Mapping and Improvement: Analyse current service management processes and identify areas for improvement. Develop and implement optimised processes to enhance efficiency and effectiveness.
• Data Analysis and Reporting: Utilise data generated from the ESM system to provide insights into service performance. Create comprehensive reports and dashboards to support decision-making and continuous improvement.
• Project Coordination: Assist in the phased implementation of the ESM system, starting with the ITSM replacement and gradually extending to other departments such as Student Success, Finance, and People and Development.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, providing updates on project progress, challenges, and milestones.
• Training and Support: Develop training materials and conduct training sessions for end-users to ensure smooth adoption of the new system. Provide ongoing support to address any issues or concerns.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, preferably in a higher education or IT service management environment.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into technical specifications.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proficiency in data analysis tools and techniques, with experience in creating reports and dashboards.
• Knowledge of ITSM and ESM systems, with a strong understanding of service management principles and best practices.

Preferred Skills:

• Experience with project management methodologies and tools.
• Familiarity with automation and self-service technologies.
• The ability to work independently and as part of a team, managing multiple priorities in a dynamic environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Systems Training Lead, you'll be supporting the delivery of a seamless digital experience for all users by ensuring effective training on bespoke systems. Your responsibilities will include identifying training needs, designing relevant programs, and assessing their impact on employee performance and loyalty. You'll collaborate with various departments to ensure employees receive the necessary training to excel in their roles and contribute to the overall success of the company.
Responsibilities:Identify and Assess Training Needs:

• Analyse job roles, career paths, and annual performance appraisals to determine training requirements.
• Consult with line managers to understand specific training needs.

Develop Comprehensive Training Plans:

• Create individualised training and development plans aligned with program milestones and deliverables.
• Deploy a variety of training methods to enhance users' competence and confidence in using systems.

Stay Updated on Training Trends:

• Monitor training program effectiveness and adjust strategies as needed.
• Manage training budgets efficiently.

Collaborate across Teams:

• Work closely with technical specialists and business stakeholders to ensure successful implementation and adoption of training initiatives.
• Report to the Head of Business Change and Project Support as part of the Systems Team.

Qualifications:

• The ability to build detailed training approaches that align with program goals.
• Experience in systematic problem-solving and decision-making.
• Familiarity with training tools, methodologies, and models.

Further details:

• Salary between £44,000-£56,000
• Flexible working
• 12-month fixed term contract

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Partner TNR Training Manager to join our client on an ongoing long-term temporary assignment for an approximate duration of 12 months.




Your new role

• Train the trainer in terms of what TNR is and how it impacts retailers and our business.
• Training what TNR is and FS specifics to Retailers and internal associates alike.
• Understanding the impact of our current courses and their respective content on the new agent model and how Financial Services will be sold.
• Scoping any gaps in our current course portfolio.
• Scoping any rewriting of existing course content and delivery to reflect the new agent model for MINI for both Instructor led Face to Face and Virtual Training, as well as self-serve digital training, across many formats, such as eLearning, video, podcast and more.
• Doing the course rewriting. Central-based material that is both instructor-led and self-serve learning will be released and will need to be localised for the UK & IE markets.
• Setting up a hybrid environment for training delivery to Agents and 'as-is' sales approach for 2024.
• Transitioning the hybrid model of training delivery to an all-agent model for BMW and MINI.

What you\'ll need to succeed

• GCSE level standard Mathematics/English.
• CPD certificate in Training is desirable, but not essential.
• Developing and managing F & I product knowledge, profit and sales skills at all levels of a Retailer
• Designing, delivering, building and maintaining, and evaluating blended training across multiple channels/formats within the automotive industry and leasing industries
• Experience in leading & managing delegates at all business levels of the retailer and intermediary network.
• Training content development for classroom delivery plus strong IT literacy and skills for virtual content creation.
• Experience using training development software such as Vyond and Articulate, plus other similar software packages.
• Training delivery Face to Face and virtually and its evaluation.
• Strong Project Management skills and experience.
• Excellent written and verbal communication and presentation.
• Excellent and proven interpersonal skills collaborating with a wide range of business areas and stakeholders.
• Strong understanding of the automotive industry and practices.
• A highly self-motivated, disciplined self-starter with the ability to work independently in various locations and environments.

What you\'ll get in return

• 35 day holiday
• Hays Go1 training platform which offers a library of over 70,000 courses.
• Access to Ben - a flexible employee benefits portal offering support across a wide range of topics such as mental health well-being, financial or legal matters
• Pension
• On-site canteen
• Free parking

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk