Total 2 customer service job vacancies in Singapore

Customer Service Team Leader - Brighton & Hove City Council

Location: Bartholomew House & Hove Town Hall

Salary: £16.63ph PAYE

Contract: Temporary, Full time

ASAP Start

Guidant Global have an exciting opportunity for an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council.

Working in liaison with and reporting to the Security & Customer Service Manager, you will be leading and inspiring team members to deliver outstanding service, supporting all council services, external stake holders and customers that rely on Customer Service Centres, Switchboard and Reception Units.

We are looking for a strong, flexible leader, based at two Customer Service Centre sites this is a varied role where you will be line managing 6 customer service team members. To fulfill the Customer Service Team Leader role you will have experience of line managing staff in a customer service setting, conducting 121' and managing PDP's for your team members.

Your role will entail:

• To lead,develop and manage the customer service teams, inspiring a strong, positive and united team spirit, especially during periods of difficulty.
• Coach and mentor each team member in line with each individual's Personal Development Plan (PDP)
• Conduct team's scheduled 121 meetings
• To prepare staff and service for times of change particularly contentious issues and support and lead the team through change
  
• Motivate team to ensure all are engaged to perform in the most effective way

This is a fully on-site based role with no at home working, your time will be split between the two Customer Service Centres to meet business needs.

We are looking for someone with the below skills and experience:

• Good problem solving and analytic skills
• Experience of line managing staff, prioritising workloads and practising time management
  
• Great customer service skills, you will be the first line of enquiry
• Brilliant people skills
• Experience of dealing with difficult members of the public in a customer service environment
• Excellent and confident communication skills dealing with senior managers, the public, stakeholders and other staff
• Experience of working in a local authority environment providing customer services (desirable)

If this sounds like you please apply now!

Guidant Global is acting as an Employment Business in relation to this vacancy.

We are looking for Delivery Drivers to join our dynamic team to work with us alongside one of the world's largest online retailers.

As a Customer Delivery Driver, you will be the friendly face of our business. This is a really important 'front line' role that is a crucial part of the online operation, where you will be key in supporting our online growth ambitions. You will represent the company with every single customer you meet.

About the Role:

Your role will be to deliver goods to our customers in South London, Central London and surrounding areas. Must have exceptional customer service, you will build strong relationships with our customers, demonstrating flexibility and integrity, whilst being legally compliant in your duties. The Delivery Driver should always aim to exceed customer expectations and be able to use initiative to deal calmly with unexpected situations.
This job may entail working with heavy products and involves lifting.

Please note that due to the nature of the role, your shift can over run so must be flexible

Duties and Responsibilities

• Safely and efficiently operate a commercial vehicle to deliver goods to customers
• Load and unload products from the delivery vehicle
• Follow delivery schedules and routes provided by the dispatcher
• Ensure accurate and timely delivery of products to customers
• Communicate with customers in a professional and friendly manner

A Driver Assessment will be required for this role.

Essential skills, experience and qualifications:

Full UK Manual Driving Licence (No more than 6 penalty points)

Well-presented, customer-focused, and offer 'perfect door-step customer experience'

Salary: £12.66

Contract type: Full Time/ Flexitime 0 hrs contract

Location: South London, Coulsdon CR5 Nearest Train station is Coulsdon South

Shift Pattern: PM Drivers full time to include weekends (must be able to commit to weekends)

Benefits

Flexitime

Discounted Food

Free parking on-site

Subsidised Partner dining room, serving hot and cold food

Experience:

• Previous experience as a delivery driver or in a similar role is preferred
• Familiarity with local roads and routes is a plus
• Ability to handle heavy lifting and physical tasks associated with loading/unloading products
• Excellent communication skills to interact with customers and team members
• Valid manual driver's licence (Max 6pts)

Guidant Global is acting as an Employment Agency in relation to this vacancy.

Proud member of the Disability Confident employer scheme