Total 8 customer service job vacancies in VR Chennai

As an Associate DIT at Expeditors, you will play a pivotal role in ensuring the quality and reliability of our software products. You will be responsible for writing automated tests and conducting thorough API testing. This role requires a deep understanding of testing methodologies and a passion for creating robust, maintainable test suites.

Automation Testing: Develop and maintain automated test scripts using Selenium, Playwright, or Cypress, Cucumber to ensure the stability and functionality of our web applications.

API Testing: Design, implement, and execute API tests to validate data integrity, performance, and reliability.

Test Strategy: Collaborate with the QA team and developers to define the overall testing strategy, test plans, and test cases.

Defect Management: Identify, report, and track software defects, working closely with the development team to facilitate timely resolution.

Documentation: Maintain comprehensive test documentation, including test plans, test cases, and test results.

We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years of Support Specialist. This technician will provide support via phone, web, email, chat and other channels as required,

Major Duties and Responsibilities:

• Address incoming environment and Application Support questions across several Applications in Customer Experience Portfolio in a team environment.
• Liaison between branch operations, development, product owners, and other internal IT teams.
• Analyze and develop dataflow process improvements.
• Document dataflow process improvements, new procedures, and troubleshooting methods.
• Provide education and cross-training within the support groups.
• Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.

The Information Services (IS) Scrum Master helps coaching agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors’ business excellence. The Scrum Master is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Scrum Master is a servant leader who understands program level processes and execution, drives continuous development, manages risks, and escalates impediments.

KEY RESPONSIBILITIES

• Should coach the lean-agile mentality and techniques to the team.
• Mediate conflicts within the team and foster a collaborative and productive working environment.
• Identify and eliminate impediments that obstruct the team's progress, working closely with stakeholders.
• A strong understanding of Scrum principles, practices, and Agile methodologies is essential.
• Members of the agile release train, such as scrum masters, agile team members, and business owners, should know the lean-agile mentality and techniques.
• Assist the product owner/product manager in getting ready for PI. Help teams with feature estimation and the aggregation. of estimates for larger pieces of work like capabilities and epics by planning and ensuring the vision, roadmap, and program backlogs are ready.
• Using the agile release train, they must improve the flow of work.
• Promote DevOps principles inside the organization to aid in the design and continuous enhancement of a continuous delivery pipeline.
• To assist continuous improvement, collect program flow measurements and other important metrics.
• Coach Lean-Agile methods and mindsets to leaders, teams, and Scrum Masters.
• Assist in the management of risks and dependencies.
• Impediments should be escalated and tracked.
• Contribute to the resourcing of major bottlenecks.
• Encourage teamwork as well as System and Solution collaboration.
• Architects/Engineering Collaboration between the Product and the Solution.
• Management, Product Owners, and other stakeholders will assist in ensuring that strategy and execution are in sync.
• Resolve contingencies and complicated issues, provide leadership to project teams, and act as a consultant/coach to management.
• Evaluate the Development Operations and improvise workflow.

Global Service center (GSC) is hiring a Product Owner (PO), who will be responsible for leading an Agile team building transportation solutions for Expeditors Businesses.

The PO will lead their team by setting the vision and defining the functional outcome for software the team will deliver. They are accountable to both Product Management and business stakeholders to deliver customer value through the team’s software products.  The PO has a fundamental understanding of the business and/or technical domain for which the team is responsible.  As such, the PO must be able to give direction to software development team members so that they understand how each of their individual contributions align with the program objectives and overall company vision.

Most importantly, the PO will serve as the customer proxy to guide their team’s development priorities to meet the long-term product vision, customer feedback, and market opportunities by ensuring that the highest value features are developed and delivered to users using SAFe Lean-Agile development practices.

Roles and Responsibilities

• Serve in a decision-making, leadership role on an Agile Scrum team as Product Owner.
• Be a highly visible, fully embedded team member who attends all team-level check-ins, meetings and other events (being a PO will be your full-time job).
• Build, refine, and prioritize team backlog in alignment with the program vision and roadmap.
• Draft specific team objectives for each iteration and Program Increment (PI) that are aligned and contribute to program objectives and overall company strategy.
• Break features down into stories, define story acceptance criteria and accept stories as done.
• Collaborate with Product Owners, Business Owners and other stakeholders to resolve dependencies and coordinate efforts as required to deliver on team objectives.
• Represent the team at program-level meetings and pass relevant information back to the team.
• Groom Team Backlog and provide functional clarification for story development.
• Participate in team demos, reviews and retrospectives with an eye toward continuous improvement.
• Prepare for Program activities, including PI Planning, System Demos, and Inspect and Adapt.

The Developer III is responsible for defining and communicating a shared technical and architectural vision for an Agile Release Train (ART) to help ensure the system under development is fit for its intended purpose. They determine the primary components and subsystems, identify the interfaces and collaborations between them, define Nonfunctional Requirements (NFRs), communicate the Solution Context and Solution Intent to team members and stakeholders, and work with business stakeholders to help ensure fitness for purpose.

The Developer III for EXP.O NOW Booking collaborates closely with the EXP.O NOW architecture team, applying intentional architecture and emergent design principles to deliver a first-class, modern experience for Expeditors’ customers. They gravitate toward leading by influence and empowering the teams to determine the best path forward, but are comfortable rolling up their sleeves and demonstrating their vision through working code.

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion to build world class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

Key Responsibilities:

• Participate in planning, definition, and high-level design of the solution and explore solution alternatives.
• Enable the Continuous Delivery Pipeline through appropriate design guidelines and investment advocacy.
• Actively participate in the Continuous Exploration process as part of the Continuous Delivery Pipeline, especially with enabler Epics
• Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context.
• Work with customers and stakeholders to establish high-level Solution Intent, and the solution intent information models and documentation requirements.
• Establish critical NFRs at the solution level; participate in the definition of others.
• Operate within the Economic Framework to validate the economic impact of design decisions.

The Information Systems team is looking for strong  candidates who want to help design and expand our growing library of automation tools and frameworks. You will be responsible for shaping the direction and quality of our unique business applications and the frameworks utilized to test them.

The  Developer  in Test  designs, develops  and  maintains  complex  automation  and  custom  test  tools. They participate in the design and development of systems with an eye towards assuring quality and testability. They fully understand and support the role of the  Quality Assurance Engineer by providing automation test strategies and tools for our technologies and systems.

The Java Developer is a key role on a collaborative project team, which is responsible for the design and production of our core business systems. These systems satisfy customer and organizational business requirements and provide solutions that enable the organization to achieve its goals. The developer understands business problems and opportunities and applies technical skills in the design, development and testing of data flows, applications and systems

Roles and Responsibilities

This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion to build world class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.

How we describe our team

We are a multi-talented team who owns the infrastructure of our company’s modern and seamless, customer-facing digital experience, built as an external suite of tools for our customers, vendors, service providers, and employees.  We are Configuration Engineers, System Administrators, Database Engineers, System Analysts, Product Managers, and Scrum Masters working with systems based in the Cloud and On-Prem.  We are empowered as a team to make the right decisions to support our Application Development teams, with a focus on continuous learning, adaptation, and change to ensure our company is a technology leader in the logistics industry.  We provide stable and reliable environments and tools to allow for that change with minimal impact.  We are the team ensuring the foundation is good so that the house is stable and try to have fun doing it!

Why we like it here

Communication and Collaboration with team members dedicated to the work but keeping a focus on work life balance.  Celebrating each other's accomplishments and trusting each other to provide honest feedback.  Discussing new ideas and creating the path forward together.  We strongly believe in a vision to create unlimited opportunities for our people through sustainable growth and strategic focus, inspiring our premier customer-focused logistics organization.

What are we building

Scalable system infrastructure for Development teams in two countries for one web-based application utilizing RHEL, Azure Cloud, Ansible, GitLab, Kubernetes and other technologies as we continue to grow. We set expectations to deliver best in class results with timeliness to capture eager markets, looking for innovative approaches to overcome the challenges faced by Development, Operations, Continuous Deployments, and most importantly our Customers!

Who we need and what is the System Administrator Job Description

Our System Administrator needs to be able to handle building and supporting our essential infrastructure both for on Prem (UNIX) and Cloud based (Azure) servers through support, troubleshooting, installation, and deployment.  Be creative during collaboration on best practices and ways to improve performance along with efficiency.  Possess resolve for troubleshooting complex and simple issues alike.  They will have a keen eye for recognizing inefficiency and take the initiative to simplify processes for their team and customers.  A solid understanding of automation and infrastructure as code would be desired!

Primary Responsibilities

• Utilizing Infrastructure as Code best practices, develop, maintain, and enhance systems.
• Provide recommendations to management through research and review of recent industry solutions in various UNIX related technologies.
• Perform system builds and hardware upgrades for UNIX servers with ability to utilize Ansible.
• Diagnose and isolate operating system, server-side networking, and application-related problems; create workarounds or conduct system and disk recovery as necessary.
• Create documentation and training material; provide training to others to ensure cross collaboration.
• Provide production support for servers and data storage including after-hours, on-call support.
• Perform hardware maintenance, repairs, and replacements.
• Enable and maintain system backups utilizing backup software and web-based monitoring tools.