Total 17 job vacancies by Exclusive Hotels

In a Nutshell

Royal Berkshire Hotel is looking for a dedicated Reservations and Events Co-ordinator to join our dynamic team. In this role, you will consistently project a positive image of our hotel to the public and maintain open communication with your Head of Department to ensure smooth operations.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do, but lots of fun

• Ensure prompt and professional replies to all e-mails and phone calls.
• Taking enquiries and inputting reservations into the system.
• Anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue.
• Operate and maintain the trace systems for reservations and ensure daily checks are completed.
• Refer any business that the hotel is unable to accommodate to the sister properties
• Generate and assist in up selling hotel services and facilities in addition to bedroom sales.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Pass on all relevant leads to the Sales Team to drive group business.
• Assist the Reservations Supervisor and Revenue and Sales Manager in any other areas as and when required.
• To support the sales and operational teams in delivering exceptional standards
• To ensure that all events are run to our agreed standards
• To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Are you right for us?

The ideal candidate will have;

• Exceptional organisational skills.
• A professional and friendly telephone manner.
• The ability to work well under pressure.
• Excellent team working skills.
• A high standard of PC skills.
• Confidence in working to their own initiative.

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Food & Beverage Assistant to help create happiness in amazing places by ensuring our guests receive a rapturous welcome whilst enjoying our dining experiences. Breakfast, lunch, afternoon tea and dinner are served at our guest’s convenience, whether formally in the hotel, or alfresco on the terrace, or picnic in the grounds.

Our guests always comment on our friendly and hospitable staff who can’t be faulted, as they deliver impeccable service, accommodating their every need. (Just take a look at Trip Advisor - Do you fancy joining this team?)

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do but lots of fun

As a Food and Beverage Assistant you will be responsible for Mise-en-Place ensuring that restaurants have sufficient quantities of cutlery and crockery for service and making sure the restaurant is prepared to entertain our guests. During the course of service you will support and assist the restaurant team with the delivery of food from the kitchen to the appropriate section.

Are you right for us

• A passion for pleasing to ensure our guests has a happy experience.
• Previous experience as a Food and Beverage Assistant / Waiter ideally gained in a similar environment.
• An interest, and appreciation of fine food & wine
• Confident communicator – important to liaise with your guests and your other team members.

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Maintenance Assistant to ensure that the Hotel, to include plant, fixtures and fittings are maintained to the highest standard through both planned and reactive maintenance, adhering to Heath, Safety and other legal requirements, whilst supporting the Hotel and services offered. Management of capital projects and specific projects as assigned.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

· Competitive salary, benefits and we pay above the Real Living Wage.

· 29 days holiday (pro-rata & increasing with length of service)

· We operate a discretionary service charge system.

· 50% Discount on food and beverage across all Exclusive properties

· Really big discounts of room nights across all Exclusive properties

· PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.

· Meals on duty provided for free

· Recognition and rewards scheme

· Access to our learning platform including great training and development programs.

· Free gym access + where available dedicated classes.

· B Corp accredited and commitment to improving our People, Product and Planet.

· Free downloads to newspapers, magazines and books

· Cycle to work scheme

Lots to do, but lots of fun

The Maintenance Engineer will be responsible for…

• To carry out planned preventative maintenance on hotel associated plant and equipment.
• To keep the technical library updated at all times with regard to PPM and emergency breakdowns.
• To ensure air-conditioning is working to satisfy client needs.
• To ensure Health & Safety regulations are adhered to.
• To assist when required with any project work within the department.
• To be responsible for routine maintenance on all plant at the hotel & Spa site.
• To ensure the smooth running of guest facilities.
• To react to plant breakdowns in and out of hours if required.
• To produce reports when and if required.
• To give full co-operation to any clients and colleagues requiring assistance.
• Comply with statutory and legal requirements for fire, health and safety.

Are you right for us?

Our successful Maintenance Engineer will have;

• A proactive approach
• A recognised qualification in Refrigeration & Air Conditioning
• Experience within a Maintenance department ideally from within a hotel environment
• Ability to work well in a team and independently
• Be well organised and able to work to tight deadlines
• Able to work productively in an ever changing environment

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it.

In a Nutshell

An exciting opportunity has arisen for a Accounts Supervisor to join the finance team here at Royal Berkshire Hotel. The Accounts Supervisor is responsible for assisting the Financial Controller in all aspects of accounts and working within the agreed timelines. All accounting records and controls should be maintained and reported accurately for all income and expenditure of the hotel, and which are also in accordance with company policies.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

· Competitive salary, benefits and we pay above the Real Living Wage.

· 29 days holiday (pro-rata & increasing with length of service)

· We operate a discretionary service charge system.

· 50% Discount on food and beverage across all Exclusive properties

· Really big discounts of room nights across all Exclusive properties

· PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.

· Meals on duty provided for free

· Recognition and rewards scheme

· Access to our learning platform including great training and development programs.

· Free gym access + where available dedicated classes.

· B Corp accredited and commitment to improving our People, Product and Planet.

· Free downloads to newspapers, magazines and books

· Cycle to work scheme

Lots to do but lots of fun

• Be able to deputise in the absence of the Financial Controller
• Internal audits on a regular basis
• All costs are reported correctly in nominal ledger
• Assist in the preparation of the management accounts in line with group policy & deadlines
• Ensure Fixed asset records completed and up to date
• Assist with the completion of the monthly balance sheets in the time frame set
• National statistics monthly report and as additional are requested
• To protect revenue by dealing with issues quickly and efficiently, resulting in minimal cost to the business
• Complete the weekly payroll, support monthly payroll and journals accordingly
• Assisting with the time & attendance system (Promark) including training within the hotel to Head of departments and users
• To assist in the training and development of colleagues as required.
• Self-motivated and be able to work to tight deadlines

Are you right for us?

• Experienced in Accounting
• Ideally AAT qualified or similar
• A team player and willing to assist other members of the accounts team and other departments.
• Must be numerate, with a key attention to detail
• A confident communicator both with internal and external customers
• Excellent IT skills particularly Microsoft Excel
• Knowledge of SAGE INTACCT accounting system and HART – PMS/EPOS system would be a distinct advantage..

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking an Apprentice Gardener to join our grounds team and assist in the maintenance and ongoing improvement of the hotels gardens and grounds to include the terrace, pond and hedging.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary and benefits
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• BCorp member and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do but lots of fun

The Gardener will be responsible for…

• Maintaining the tractors, chainsaws, lawn mowers, blowers and all garden equipment to ensure they are in perfect working order.
• Cutting and maintain the lawns (feeding etc) to ensure a perfect lawn for our guests.
• General tree maintenance (i.e. feathering/disease) and production of logs for fires.
• Ensuring the grounds are well maintained to meet the guest’s expectations.
• Areas are kept manicured and that the grass is mowed and maintained
• All beds and borders must be kept weed free and planted out with bedding plants
• Responsible for the safe keeping of the drive in winter conditions to ensure safety at all times.
• To assist in the safekeeping and tidiness of all public areas including the drives and footpaths

Are you right for us?

Our successful Gardener will have…

• Genuine interest or desire to progress in gardening/ horticulture
• Ability to work both as part of a team or unsupervised
• Experience of handling gardening machinery and the required certificates of competence
• Attention to detail
• Flexibility
• Physical fitness and stamina

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do, but lots of fun

The role will be responsible for…

• Responsible for the provision of a seamless guest experience by providing considered and personalised service
• In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback.
• To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
• Support the reception and concierge teams
• Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
• Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
• Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
• Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
• Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
• Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
• Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
• Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.

Are you right for us?

Our successful candidate will have…

• Passion for delivering excellent customer service
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative
• Computer literacy
• A clear, friendly and professional telephone manner

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

Working as part of the wider Housekeeping team, the Room Attendant will be responsible for maintaining the cleanliness and presentation of the hotel bedrooms.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do but lots of fun

The Room Attendant will be responsible for…

• Maintaining luxury standards of cleanliness and service at all times
• Greeting guests when met in the course of the role
• Servicing guest bedrooms to our luxury standards
• Constant communication with the Housekeeping Supervisors
• Reporting any maintenance work to be carried out in bedroom
• Appropriately dealing with guest property if left behind in guest rooms
• Comply with all Health and Safety requirements of the role
• Working with cleaning chemicals in line with COSHH guidelines

Are you right for us?

Our successful Room Attendant will have;

• An keen eye for detail
• The ability to work, understand and adhere to luxury standards
• The ability to work alone and as part of a team
• Good communication skills and a high level of spoken English
• Exceptional organisational skills
• Physical fitness

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Food & Beverage Assistant to help create happiness in amazing places by ensuring our guests receive a rapturous welcome whilst enjoying our dining experiences. Breakfast, lunch, afternoon tea and dinner are served at our guest’s convenience, whether formally in the hotel, or alfresco on the terrace, or picnic in the grounds.

Our guests always comment on our friendly and hospitable staff who can’t be faulted, as they deliver impeccable service, accommodating their every need. (Just take a look at Trip Advisor - Do you fancy joining this team?)

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do but lots of fun

As a Food and Beverage Assistant you will be responsible for Mise-en-Place ensuring that restaurants have sufficient quantities of cutlery and crockery for service and making sure the restaurant is prepared to entertain our guests. During the course of service you will support and assist the restaurant team with the delivery of food from the kitchen to the appropriate section.

Are you right for us

• A passion for pleasing to ensure our guests has a happy experience.
• Previous experience as a Food and Beverage Assistant / Waiter ideally gained in a similar environment.
• An interest, and appreciation of fine food & wine
• Confident communicator – important to liaise with your guests and your other team members.

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do, but lots of fun

The role will be responsible for…

• Responsible for the provision of a seamless guest experience by providing considered and personalised service
• In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback.
• To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
• Support the reception and concierge teams
• Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
• Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
• Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
• Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
• Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
• Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
• Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
• Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.

Are you right for us?

Our successful candidate will have…

• Passion for delivering excellent customer service
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative
• Computer literacy
• A clear, friendly and professional telephone manner

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

At Exclusive Collection we are looking for a future hoteliers, looking to progress within Hospitality on an exciting 2 year Graduate Management Programme. Throughout the 2 years you will work in various departments such as Room Divisions, Food and Beverage, Support Services and have an opportunity to dive back into your favourite department! The role will involve a little travel and you will get to see each hotel for workshops.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and Real Living Wage Employer
• 30 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs
• Free gym access + where available dedicated classes
• B Corp accredited and commitment to improving our People, Product and Planet
• Free downloads to newspapers, magazines and books
• Cycle to work scheme
• Uniform provided

If you want to learn more about this exciting opportunity, click on the below link.

https://www.exclusivepeople.co.uk/what-we-offer/graduate-management-programme/

Are you right for us?

Our successful Graduate will have;

• A relevant hospitality related degree
• Minimum of 12 months industry related experience (can include work placement)
• Proficiency in English language both spoken and written
• Own transportation to work (preferred)
• Eligibility to work in the UK
• Flexibility to work hours as required by the department
• A true passion and flair for the world of hospitality!

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

At Exclusive Collection we are looking for a future hoteliers, looking to progress within Hospitality on an exciting 2 year Graduate Management Programme. Throughout the 2 years you will work in various departments such as Room Divisions, Food and Beverage, Support Services and have an opportunity to dive back into your favourite department! The role will involve a little travel and you will get to see each hotel for workshops.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and Real Living Wage Employer
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs
• Free gym access + where available dedicated classes
• B Corp accredited and commitment to improving our People, Product and Planet
• Free downloads to newspapers, magazines and books
• Cycle to work scheme
• Uniform provided

If you want to learn more about this exciting opportunity, click on the below link.

https://www.exclusivepeople.co.uk/what-we-offer/graduate-management-programme/

Are you right for us?

Our successful Graduate will have;

• A relevant hospitality related degree
• Minimum of 12 months industry related experience (can include work placement)
• Proficiency in English language both spoken and written
• Own transportation to work (preferred)
• Eligibility to work in the UK
• Flexibility to work hours as required by the department
• A true passion and flair for the world of hospitality!

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotels and our hotels are full of great people… A great team!

Royal Berkshire Hotel is seeking a dynamic and experienced People and Development Manager to join our team. This pivotal role will be responsible for leading our human resources initiatives, fostering a positive work environment, and driving the development and engagement of our team members. The ideal candidate will have a strong background in People and Development management within the hospitality industry, excellent interpersonal skills, and a passion for nurturing talent.

This is a truly hands-on generalist role where you will manage all elements of the HR function and the employee journey from Recruitment, Learning & Development, Employee Engagement and Communications to Coaching and Performance Management.

Please note, as an operational role this position is based fully on site and is not suitable for hybrid working. This will be a Part-Time role for 32 hours pr week, 4 out of 5 days.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service) pro rata
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Some of the key responsibilities of this role will be as below:

Strategic People Management:

• ​Develop and implement People strategies and initiatives aligned with the overall business goals..
• Support current and future business needs through the development, engagement, motivation, and retention.

Recruitment and Selection:

• ​Manage the recruitment and selection process to ensure we attract and retain high-quality candidates.
• Oversee the onboarding process to ensure new hires are effectively integrated into the team.

Employee Relations:

• ​Serve as a point of contact for employee relations issues and provide guidance and support to managers and staff.
• Foster a positive working environment through effective communication and conflict resolution strategies.

Performance Management:

• ​Implement and manage performance appraisal systems that drive high performance.
• Provide coaching and support to managers on performance management issues and processes.

Compliance and Policies:

• ​Ensure legal compliance throughout human resource management.
• Develop and enforce HR policies and procedures in line with current legislation and best practices.

Are you right for us?

Our successful People & Development Manager will have…

• Previous experience at HR business Partner or Manager level
• Previous experience in a hotel environment will be preferential, however, we will consider applications from other backgrounds.
• CIPD qualified or part qualified (or equivalent)
• Good understanding of UK employment law and evidence of recent legislation.
• Confident with using all Social Media platforms such as LinkedIn, Twitter, Facebook and Beekeeper and actively post to them.
• Must be competent in the use of Word, Excel, PowerPoint with exceptional organisational and administration skills.
• Preferably experience of using HR software(s).
• Working knowledge of Tribepad or other application tracking system software.
• Excellent personal presentation and communications skills.
• Due to limited public transport ability to travel to property essential
• Ability to travel between hotels for attendance at group meetings and events when required.

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Guest Services Assistant who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorable service.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service)
• We operate a discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do, but lots of fun

The role will be responsible for…

• Responsible for the provision of a seamless guest experience by providing considered and personalised service
• In collaboration with the Guest Relations Manager, review and improve the guest journey in response to guest feedback.
• To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
• Support the reception and concierge teams
• Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
• Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
• Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
• Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
• Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
• Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
• Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
• Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.

Are you right for us?

Our successful candidate will have…

• Passion for delivering excellent customer service
• The ability to work under pressure and to multi task
• Immaculate presentation and grooming
• Strong communication skills
• Confidence and initiative
• Computer literacy
• A clear, friendly and professional telephone manner

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We’re called Exclusive Collection because, well, that’s exactly what we are: a collection of exclusive and independent country house hotels and our hotels are full of great people… A great team!

Royal Berkshire Hotel is seeking a dynamic and experienced People and Development Manager to join our team. This pivotal role will be responsible for leading our human resources initiatives, fostering a positive work environment, and driving the development and engagement of our team members. The ideal candidate will have a strong background in People and Development management within the hospitality industry, excellent interpersonal skills, and a passion for nurturing talent.

This is a truly hands-on generalist role where you will manage all elements of the HR function and the employee journey from Recruitment, Learning & Development, Employee Engagement and Communications to Coaching and Performance Management.

Please note, as an operational role this position is based fully on site and is not suitable for hybrid working.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage.
• 29 days holiday (increasing with length of service) pro rata
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Some of the key responsibilities of this role will be as below:

Strategic People Management:

• ​Develop and implement People strategies and initiatives aligned with the overall business goals..
• Support current and future business needs through the development, engagement, motivation, and retention.

Recruitment and Selection:

• ​Manage the recruitment and selection process to ensure we attract and retain high-quality candidates.
• Oversee the onboarding process to ensure new hires are effectively integrated into the team.

Employee Relations:

• ​Serve as a point of contact for employee relations issues and provide guidance and support to managers and staff.
• Foster a positive working environment through effective communication and conflict resolution strategies.

Performance Management:

• ​Implement and manage performance appraisal systems that drive high performance.
• Provide coaching and support to managers on performance management issues and processes.

Compliance and Policies:

• ​Ensure legal compliance throughout human resource management.
• Develop and enforce HR policies and procedures in line with current legislation and best practices.

Are you right for us?

Our successful People & Development Manager will have…

• Previous experience at HR business Partner or Manager level
• Previous experience in a hotel environment will be preferential, however, we will consider applications from other backgrounds.
• CIPD qualified or part qualified (or equivalent)
• Good understanding of UK employment law and evidence of recent legislation.
• Confident with using all Social Media platforms such as LinkedIn, Twitter, Facebook and Beekeeper and actively post to them.
• Must be competent in the use of Word, Excel, PowerPoint with exceptional organisational and administration skills.
• Preferably experience of using HR software(s).
• Working knowledge of Tribepad or other application tracking system software.
• Excellent personal presentation and communications skills.
• Due to limited public transport ability to travel to property essential
• Ability to travel between hotels for attendance at group meetings and events when required.

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

In a Nutshell

We are actively seeking a Demi Chef de Partie to join our team. Working as part of a brigade of chefs, your main duties will be to assist the Chef de Partie and Sous Chefs in the preparation and service of food, ensuring that the highest standards are maintained at all times and ensuring that the designated Kitchen areas, equipment and utensils are always kept clean and tidy to the standards required by the Hotel.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary and benefits
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• BCorp member and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do, but lots of fun

• Assist the team in the smooth, safe and efficient running of the kitchen operation.
• Assist with the day to day running of the section.
• Assist with all food preparations as delegated by the senior chefs.
• Follow all recipe guidelines and standards as set by senior chefs.
• Contribute where possible and assist in the production of suitable innovative menu designs for the relevant event or area of food service within the hotel.
• Continually strive towards achievement and improvement
• Assist on other sections or help with other duties when required
• Delegation of tasks to the Commis Chef

Are you right for us?

Our ideal Demi Chef de Partie will have;

• A true passion for food.
• Keen and enthusiastic attitude coupled with drive, energy and stamina
• Ability to work under pressure in a hot environment
• Ambition to succeed, willingness to work hard and strong desire to learn
• Impart knowledge and share skills with Commis Chefs
• Assist the team to maintain quality, standards and cleanliness
• Flexibility to work hours required by the business
• Innovation, creativity and attention to detail

Are we right for you?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.

2. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.

3. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.

4. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.