Total 6 customer service job vacancies in Coventry, CV2 2DX

Customer Service / Administration Apprenticeship - Level 2

Fixed Term Apprenticeship for 15 months

37.5 hours per week - Minimum of £6.82 an hour

Based in Coventry

We have an exciting opportunity!

Have you considered an Apprenticeship to kick-start your career?

We are looking for motivated individuals who desire or are interested in undertaking an apprenticeship in a customer service/ administration role within our Trust in Coventry and Warwickshire.

We are committed to your learning and development during your apprenticeship with us. Your willingness to learn is crucial and we value your commitment to completing your apprenticeship.

Important:To be eligible for an apprenticeship, you need to have the right to work in the U.K. and to have continuously lived in the UK for 3 years.

You must not be in education upon employment.

You will be working towards achieving the skills and expectations of a band 2 job description, during your training. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Coventry and Warwickshire Partnership Trustprovides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel.

The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.


This advert closes on Wednesday 13 Nov 2024

A Vacancy at Coventry and Warwickshire Partnership NHS Trust.


We have an exciting opportunity for a Band 5 Mental Health Nurse to join the Memory and Assessment service team based in Coventry.

The successful candidate will be able to demonstrate that they can work effectively as part of a multi-disciplinary team using evidence-based approaches in the delivery of interventions. This includes key working a caseload of service users under supervision from the senior nursing team.

We are seeking candidates who have experience of working in mental health settings who have a keen interest in working with older adults, are innovative, dynamic and are looking to develop their clinical skills. They will be able to demonstrate good verbal and written communication skills and exhibit behaviours that reflect Coventry and Warwickshire Partnership Trust vision and values.

The successful candidate will receive support, managerial and professional supervision from the line managers in the service. Peer support and CPD opportunities are also available and actively encouraged. The post is a substantive position and would be a developing role for a newly qualified band 5 preceptee.
• You will have responsibility for the day-to-day delivery of the service to individual clients and their families and carers via a range of evidence-based interventions.
• You will be required to deliver specific interventions in line with the treatment pathway.
• You will develop your assessment skills by working with experienced clinicians
• Generate options including modification or alternatives to planned intervention to meet clinical need as appropriate.
• Agree course of action with those responsible for performing the interventions including supporting junior staff.
• You may be required to provide supervision for Nursing Associates and support workers in the team.
• You will carry out reviews, assessments and plan care delivery for individual service users within the framework of the current Care Programme Approach
• Enable service users to choose and take part in activities that are meaningful to them. These may include self care, education, recreational and work activities.
• Participate as part of the multi-disciplinary team implementing, evaluating and reviewing all aspects of the service users’ care
• Advise, inform and support on the physical health and wellbeing of individuals (services users, their family, their significant other) in a holistic way.
• please review the Job description for more information on the role

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We are a developing service embracing the changes in Coventry and Warwickshire partnership trust . We are dedicated to providing excellent service in line with our trust values and are committed to ensuring an inclusive and collaborative working environment within the community and inpatient services.

As a teaching trust you will have the opportunities to enhance your skills and progress your career in nursing including access to a robust preceptorship programme

Please see Job description and person specification for detailed information about the role for Band 5 Community Mental Health nurse in CWPT.


This advert closes on Sunday 29 Sep 2024

A Vacancy at Coventry and Warwickshire Partnership NHS Trust.


An exciting opportunity has arisen for an enthusiastic Assistant Psychologist to work within our MHTR Team, embedded within the current existing Liaison and Diversion service. If you are seeking a new challenge, and have a keen interest in the criminal justice service, we encourage you to apply and be part of a innovative team.



The mental health treatment requirement team will provide psychological assessments and interventions to people coming into contact with the criminal justice system.

The team with support of criminal justice partners and colleagues aims to divert people away from the criminal justice system as well as short custodial sentences and reduce reoffending via improving access to psychological interventions by addressing underlying unmet needs.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect

This description is not exhaustive however, the successful candidate will
• Be responsible for supporting the Principal Psychologist and clinical lead/s in the development and evaluation of the new MHTR service delivery models
• Undertake psychological assessments and interventions of service users, whilst working autonomously but also
• undertake formulation and delivery of care plans involving the psychological intervention of a service user's needs
• Communicate and liaise with other disciplines involved in the service user's care alongside criminal justice colleagues and partners
• Attend and contribute to appropriate multi-disciplinary meetings.
• Provide advice, guidance and support to service users to enhance awareness of their psychological needs.
• Support and contribute to the audit process's within the service delivery model.

Applicants should refer to full job description and person specification for further details.


This advert closes on Wednesday 18 Sep 2024

Coventry and Warwickshire would welcome hearing from senior leaders who would be interested in applying for the role of Lead for Clinical reviews and Head of Clinical Practice. The role will be fully supported through supervision and appraisal. The role will report directly to the Associate Director of operations for Adult Mental Health services. You will be part of the wider leadership team. The role is fundamental in improving the patient clinical pathways, quality and financial efficiencies.

The post holder will ensure that all organisational systems and processes are adhered to. The post holder will manage and organise competing and conflicting priorities and manage change in complex situations. The post holder will be a resource of clinical knowledge and competence in the service area contributing to staff and service development. The post holder will be required to undertake trusted assessments, provide evidence-based clinical interventions and clinical leadership. The post holder will have skills in operational management and in quality and safety improvement approaches.

You will provide leadership to the Clinical Review Team (CRT). The CRT serves the population of the Coventry & Warwickshire who have 117 funded packages of care jointly commissioned by Coventry and Warwickshire ICB, and our Local Authority.

The team are responsible for reviewing all 117 packages of care. The team is commissioned to coordinate and review all S117 Aftercare funded placements in a timely manner, with a robust monitoring programme in place to track the delivery of service.

You will be responsible for leading clinical practice in the inpatients wards to reduce the over reliance on specialling (enhanced observation) and move to a culture of therapeutic engagement.

Using best practice guidance, you will support clinical teams on the wards in engaging safe practices in the management of acute disturbance to reduce harm whilst driving the Reducing Restrictive Practice Agenda.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us

• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

• wellbeing support, including an in-house counselling service, external helpline and more

• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached job description. This will give you a better overview of the job role and requirements.


This advert closes on Monday 26 Aug 2024

A Vacancy at Coventry and Warwickshire Partnership NHS Trust.


Psychological Therapist for Perinatal mental health service- Band 7

Full time, permanent role

Are you passionate about ensuring that women and baby have access to high quality and evidence-based mental health and psychological care?

Maternal mental health is a life-saving, crucial and growing area of practice bringing together some of the most passionate and skilled health professionals in the NHS. 10% of women develop a mental health problem during pregnancy or within the immediate period after the birth of their baby and untreated can have a devastating impact on the women affected and their families. In the UK, mental health in pregnant and post-natal women has previously often gone unrecognised, undiagnosed and untreated.



Coventry & Warwickshire Partnership NHS specialist perinatal mental health service work is a multidisciplinary team that is meeting the specific needs of ante and perinatal women with a high quality multi-disciplinary service and linking with the full range of health and social care professionals including GPs, health visitors and midwives as well as gynaecology, obstetrics ETC
The service is a dynamic, exciting collaboration across three commissioning groups and three maternity hospitals and a range of community settings.



At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· generous annual leave entitlement which increases during your time with us

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more

· staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Wednesday 21 Aug 2024

Psychiatric Liaison Team (AMHAT) Service Manager – Band 8a

Full time, permanent role

An exciting opportunity has arisen in the Coventry and Warwickshire Partnership Trust to join our Urgent Care Senior Management Team.

The post holder will be a key member of the management team, who will beresponsible for providing clinical and operational leadership and the overall planning,managementanddeliveryofserviceswithintheirdesignatedserviceportfolio.

The Psychiatric Liaison Team (AMHAT) and High Intensity User Service are essential components of the crisis carepathway supporting our healthcare system for individual’s attending physical health care settings, namelyAccident and Emergency with mental health needs or a combination of mental, physical, psychological andsocial factors.The Psychiatric Liaison Team is a multi-disciplinary team who assess all individuals whopresent with urgent mental health needs within the emergency portals, and inpatient areas. The High Intensity User Service supportsindividuals identified as frequently attending the Accident and Emergency department as a default positionto attempt to have their needs met in order to reduce the impact on wait times and flow working in collaboration with partnership agencies to attempt to address thiscohortofindividual’scomplex anddiverseissues.

This post offers you the experience to lead a multidisciplinary team delivering a wide range of services to people with a variety of mental health needs, working closely with our Partner agencies and other third sector and statutory organisations .

We are looking for a highly motivated individual, who has a strong focus on service improvement, quality, development and integrated working. The successful post holder will need to be able to effectively set priorities and work in a busy environment. You will need to be approachable, have excellent communication and liaison skills to engage and collaborate with a number of colleagues and stakeholders across the services.

As an ambassador for Mental Health Services, you will champion the improvement and transformation of clinical services and help to drive the Mental Health operational agenda by demonstrating innovative patient and clinical outcomes. The post holder will be accountable to the Head of Service for Urgent Care and Associate Director of Operations. Through well-established leadership skills and experience of management of clinical teams a visible operational leadership is imperative in conjunction in being flexible in approach to coordinate clinical leadership and monitor operational delivery.

Regular supervision will be provided and you will be encouraged to undertake any training relevant to your professional and personal development.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Detailed job description and main responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

For further details / informal visits contact:

Name

Kaydian Anderson

Job title

Head of Service

Email address

Kaydian.anderson@covwarkpt.nhs.uk

Telephone number

02476 932546

Additional contact information

For further details/informal visits contact:

Louise.setterfield@covwarkpt.nhs.uk

Tel: 02476 932518


This advert closes on Sunday 19 May 2024