Total 1 job vacancies by Core Fulfilment

Are you passionate about delivering exceptional service? Do you thrive in a dynamic environment? If so, we want you to join our vibrant Customer Service Team. You will proactively assist with customer and client queries, provide day-to-day resolutions, and collaborate with our operations department to optimize business processes and enhance productivity.

Monday to Friday 9-5.

Key Responsibilities:

Customer Service Excellence:

Address and provide feedback on issues raised swiftly and courteously to ensure customer/client satisfaction.
Ensure our valued customers and clients receive the support they need every day.
Develop and maintain strong relationships with customers and key contacts.
Take full ownership of tasks, seeing them through to successful resolution.
Complete Client requirements in line with company SLA’s.
Accurately record, update, and maintain data on our CRM system.


Collaborative Teamwork:

Provide support to colleagues in all departments within the company.
Maintain an organised and proactive approach within the team.
Foster relationships within the company to create a productive team environment and boost overall productivity.
Actively participate in and contribute to team meetings.
Be ready to support the business during peak periods.


What We’re Looking For:

Positive, can-do attitude with a proactive approach to problem-solving and logical decision-making.
Excellent communication skills, both verbal and written.
Strong team player who can contribute to a collaborative environment, but capable of working alone.
Background in customer services is preferable and a willingness to learn is essential.
Working Knowledge of Microsoft Office.
Adaptable skills with the ability to multitask whilst retaining a strong attention to detail.
Minimum of 2 years Customer Service experience.
Computer Literacy.
Phone Etiquette.