Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a.....
Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business, preferably within an operations or professional services function?
We're working with one of the UK's largest and foremost law firms to help them recruit a Support Services Team Leader within their Private Client Services division.
This is a key role within this function, you would assist with the day-to-day management of the PAs supporting client facing teams and clients within Private Client Services. This includes the development and maintenance of appropriate processes that will improve service levels and cost-effectiveness, with a significant focus on continual performance improvement to ensure the office operates efficiently.
Permanent full-time role, offering a salary of up to £40,000 dependent on experience plus excellent benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.
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The Role
As an experienced leader of support functions and administrative staff in previous roles you would be tasked with supervising, co-ordinating and leading the activities of the support function, either from the company's Manchester or Birmingham office. Core responsibilities will include…
- Review and monitor individual employee performance, providing or arranging training and/or coaching
- Conduct 1:1s with team members, manage the wellbeing, attendance, performance and engagement of the team
- Ensure the quality and timeliness of work completed to achieve or exceed SLAs/client commitments
- Share best practice to continuously improve the quality of chargeable and non-chargeable administrative support
- Support the development and roll-out of new support initiatives and operational processes.
- Review and improve the way the flow of work moves through the office, including systems and procedure
- Review and prioritise the office workload and support central teams, partners and fee earners to re-distribute when required to ensure high levels of service are achieved.
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The Candidate
The Support Services Team Leader opportunity will suit a confident and resourceful individual with experience supervising and mentoring administrative staff in previous roles, ideally within the legal or professional services sectors. Skills will include…
- Ability to plan own and others' workloads and resource plan
- Excellent communication skills, both written and verbal, comfortable liaising with stakeholders across the business
- Calm and assured under pressure, dealing with issues as they arise in a calm and professional manner
- Continuously looking for ways to improve support provided by team, driving a high-performance culture
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The Package
Salary up to £40,000 dependent on experience. You'll also get the following benefits with the role:
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you're fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services
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Interested? If you think you're right for this Support Services Team Leader role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
