Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.
Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are looking for a full-time Outreach Energy Adviser to join our Advice Team on a fixed term basis.
Primarily working from outreach locations across Tamworth and East Staffordshire, you will play a key role in ensuring clients receive good quality energy and income maximisation advice with a focus on alleviating fuel and food poverty by providing support on maximising income through benefits advice, reducing fuel debts, accessing increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications etc., as well as working alongside other advisers to ensure any other concerns are addressed.
We are looking for individuals who:
- Have excellent communication skills
- Can monitor and maintain own standards ensuring work is accurate
- Are experienced in working with a diverse range of people and providing a welcoming environment for clients
- Have an understanding of the issues affecting society and their implications for clients and service provision
- Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks:
- Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
- To interpret information and present options to clients
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
- To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
- 28 days entitlement plus bank holidays pro-rata
- Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
- Opportunities for further training and continuous professional development
Internal progression opportunities
- Supportive environment
- Remote/flexible working opportunities, subject to management approval
- Option to buy & sell holiday allowance, subject to management approval
- Paid DBS application, where applicable
- 5% pension contributions
- 3 month’s full contractual pay for maternity, upon meeting qualifying criteria
- Potential additional permanent contracted hours, where the organisational need exists
- Being part of a great team / CAMM family
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.
The essentials:
Salary – £22,308
Hybrid Working – Providing support from offices and outreach venues across Tamworth and East Staffordshire, with possible travel to South Derbyshire and Derby City office locations on occasion.
To apply: applications only. Please download our application form from our website and send it to an email address listed at the bottom of the form - https://www.citizensadvicemidmercia.org.uk/vacancies/#apply
Further information on how to apply and the full Job Description is also available via the above link
Thank you for your interest in our vacancy. Due to the volume of applications anticipated for this role, if you do not hear back from us within 10 working days of the closing date, please assume that your application has been unsuccessful on this occasion. Please do not be discouraged from applying for other positions within our organisation.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
