CUSTOMER SERVICE REPRESENTATIVE
Full-time
Junior Executive
12 hours ago
REQUIREMENTSMust possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.A customer service-oriented mindset with a passion for helping others.Problem-solver who can communicate s...
REQUIREMENTS
- Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
- A customer service-oriented mindset with a passion for helping others.
- Problem-solver who can communicate solutions clearly, both verbally and in writing.
- Flexibility to work shifts, including both day and night schedules.
- Fluent in English and Bahasa Malaysia.
- Customer service experience is an added advantage.
KEY RESPONSIBILITIES
- Handle a high volume of inbound calls efficiently and professionally.
- Respond to customer feedback and inquiries with a friendly and proactive approach.
- Deliver exceptional, timely support to our clients by maintaining a high standard of service.
- Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
- Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
- Enter and update customer information in the system to maintain accurate records.
- Uphold strict customer data privacy policies.
- Must be able to work on a 24/7 rotation basis.
- Adaptability to various ad hoc tasks as needed.
WHY JOIN US
- Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
- Rest easy with our group term life coverage, providing you with security and assurance.
- Stay energized with meal allowances that keep you fueled throughout the day.
- An in-house futsal court, badminton court, plus a gym for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Regular team activities
- Medical insurance
- Personal leave
- Personal development opportunities
- Fitness membership
- Dental insurance
- Paid training and development
As a leading BPO service provider in Malaysia, we specialize in a range of services designed to enhance your business operations. From inbound call center services to outbound contact center solutions and training services, our comprehensive approach positions us as your trusted partner among the top BPO companies in Malaysia for all your business process outsourcing needs. Dive into our list of services, we might just be a right fit for you. Dive into our list of services, we might just be a right fit for you.
An inbound contact center is a centralized hub that manages customer interactions via phone calls, emails, and live chat, focusing on real-time support for incoming inquiries. Inbound call center outsourcing enables businesses to delegate their customer service operations to specialized third-party providers, reducing operational costs while enhancing the quality of interactions through trained agents adept at handling diverse customer needs.
Commerce Access offers a comprehensive Inbound Contact Center outsourcing service, featuring expert solutions for customer care, first-level technical support, help desk assistance, product information and sales inquiries, as well as surveys and market research. Bring your customer engagement to new heights with our top-tier support and insights.
