Total 29 job vacancies by Brook Street

Start an exciting career as a Sales Representative in Southend-on-Sea! We're seeking passionate individuals to join our award-winning team as Inbound Sales Representatives.

Role Overview: As a Sales Representative, you'll provide exceptional service by speaking with diverse customers and offering tailored travel insurance products based on their needs.

Why Join Us?

• Earning Potential: Start with a guaranteed salary of £23,568 for the first 6 months, plus uncapped commission, allowing you to earn up to £15,000 annually.
• Commission: A clear bonus scheme offers an additional £5,000 per year for top performers.
• Work-Life Balance: Enjoy 33 days of annual leave, including your birthday off.
• Career Development: Comprehensive training and clear pathways for growth.
• Immediate interviews with a potential start date of 18th November

Ideal Candidate:

• Passionate about customer satisfaction
• Excellent communication skills, especially with sensitive topics
• Outgoing, personable, and ready to engage with anyone
• Driven to meet and exceed goals
• Open to candidates from retail, hospitality and telesales backgrounds

This is your chance to turn a passion for sales into a rewarding career. Your journey will include:

• An initial telephone conversation with our Brook Street team.
• A face-to-face interview if suitable.
• Background checks, including criminal record checks.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Brook Street (UK) Ltd are recruiting a Helpdesk Operator for our leading Public Sector client Education Authority Northern Ireland, Belfast.

As a temporary-full time Helpdesk Operator you will provide administrative and secretarial support within the Maintenance department and carry out the functions of the Maintenance Help Desk.

MAIN DUTIES AND RESPONSIBILITIES INCLUDE

• You will act as initial contact between the Maintenance Manager/Senior Maintenance Officer and the clients of the Education Authority, including principals, Education Authority members, and officers from other Education Authority's, the Department of Education and other educational agencies and the general public.
• You will deal with incoming and outgoing correspondence of a general nature, including drafting responses and/or forwarding to the appropriate officer
• You will prepare and collate all relevant material for the maintenance department.
• You will word process letters, memos, reports and other documents, including those of a confidential nature.
• You will maintain databases, spreadsheets and other documents.
• You will prepare materials for the maintenance manager using appropriate software packages.
• You will respond to all Helpdesk calls / emails / faxes received, ensuring that all communications are logged and actioned appropriately.
• You will operate Helpdesk software, monitoring customer use and software performance and informing Maintenance of actions required.
• You will maintain a professional Helpdesk service at all times, keeping customers informed of the progress of issues logged on the Helpdesk.
• To complete the daily printing of all works orders.

YOU WILL BENEFIT FROM:

• Full training and induction
• Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
• Contribute positively to Education Authority NI's values and mission statement
• The opportunity (however not guaranteed) to apply for internal roles
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring
• Ability to work across school admissions teams in all admissions regions across NI.
• No weekend work (Shift pattern Mon-Fri 9am-5pm)

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The rate of pay is £12.52 per hour, the hours of work are 0900-1700 Monday to Friday.

If you would like to apply for this role, please email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Location: Cranbrook, Kent

Salary: Circa £25,000 per annum

Benefits: 22 days annual leave plus bank holidays, onsite parking, pension scheme, monthly commission

Hours: Full time Mon - Fri 8:00-17:00

Are you passionate about delivering excellent customer service?

Our client based in Cranbrook are a family run business experiencing a period of growth and expansion.

They are looking for an enthusiastic, personable and switched on individual to look after their longstanding clients.

Responsibilities include:

• Building and maintaining relationships with existing clients
• Acting as the first point of contact for any client queries
• Liaising with other departments to ensure a smooth service
• Providing valuable insights on industry trends to clients

A solid background in customer service is essential to being considered for this role.

A driving licence and access to your own vehicle is required due to our client's rural location.

This is an excited opportunity to join a well-established company and build a long term career.

To be considered, please submit your CV!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Job Title: Residential & Respite Support Worker - Children and Young People

Location - Hexham

Salary - £12.42 Per hour

Contract - Temporary

Working hours - Full-time or part-time with full flexibility to work around your schedule.

Job Overview

Do you have a strong desire to positively impact the lives of children and young people? At Brook Street Social Care, we believe in the power of compassionate, high-quality care and we are committed to supporting both professionals and organisations in the social care sector to help people thrive.

We are looking for a caring and dedicated Residential Support Worker to join our team. In this role, you will have the unique opportunity to positively impact young lives, creating a safe, nurturing environment where children and young people feel supported and valued. You will be part of a team that prioritises your professional growth while fostering a supportive workplace culture where diversity and compassion are at the core of everything we do.

If you are ready to embark on a meaningful journey and make a difference in social care, join us and help us continue our mission of delivering exceptional support to those who need it most.

Benefits:

• Ongoing training, consultant support, and access to an employee assistance program.

Role Responsibilities:

• Provide Care and Support: Assist children and young people with daily needs, personal care, and activities, fostering a positive environment.

• Respite Services: Offer caregivers relief through planned recreational and educational activities.

• Ensure Safety: Adhere to safeguarding policies and conduct safety checks.

• Documentation: Keep accurate records and communicate with families and agencies.

• Collaborate with Team: Participate in meetings, training, and support team culture.

• Professional Development: Pursue continuous training to stay current with best childcare practices.

Qualifications and Experience

Essential:

• DBS on the update service for children and adults
• Experience with specific conditions (e.g., autism, learning disabilities).
• Experience working with children and young people in a residential or respite care setting.
• Understanding of child development and the needs of children with diverse backgrounds and abilities.
• Excellent communication and interpersonal skills.

Desirable:

• NVQ Level 3 in Health and Social Care (Children and Young People) or equivalent qualification.

We are an equal opportunities employer and welcome applications from all sections of the community. All candidates are subject to an enhanced DBS check and satisfactory references

#NEWJP

Brookstreet UK Ltd are seeking a detail-oriented and dedicated Laundry Technician to join our client based in Newtownabbey.

The successful candidate will play a crucial role in maintaining the highest standards of cleanliness and infection control in our medical equipment service centre

Monday to Friday full time role and pays £11.44 p/h

Key Responsibilities:

Clean a wide range of medical products, including hospital beds, dynamic/static mattresses, and spare parts from medical equipment.

Adhere to the Company's Infection Control Policy (QSP20), ensuring proper use of cleaning materials, chemicals, procedures, and equipment.

Properly dispose of waste and clinical waste in accordance with company policies.

Perform regular equipment checks, including weekly temperature checks on washing machines, and report any faults immediately.

Consistently use appropriate Personal Protective Equipment (PPE), including waterproof footwear

Qualifications:

Previous experience in a similar role, preferably in a healthcare or medical equipment setting would be preferred but not essential

Strong attention to detail and commitment to maintaining high standards of cleanliness

Ability to follow strict protocols and procedures

Good communication and teamwork skills

Physical stamina to perform cleaning duties throughout the day

Flexibility to adapt to changing priorities and workloads

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within

To apply, please submit your CV via the "Apply" link, or you can call the Branch on 02890881100 and speak to Donna

We look forward to hearing from qualified candidates who are passionate about maintaining a safe and clean environment in the healthcare industry.

Brook Street UK Ltd is an equal opportunity employer and values diversity in our workforce.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Brook Street is excited to represent a dynamic company in the environmental engineering sector, seeking a Purchase Ledger Specialist to join their team at their headquarters in Cookstown. This full-time, permanent role offers a competitive salary that is negotiable based on experience and is perfect for individuals looking to thrive in a fast-paced financial environment.

Key Responsibilities

• Sales Ledger Management: Ensure timely completion of sales invoices and manage customer accounts effectively.
• Invoice Collection: Confidently pursue outstanding invoices through telephone communication to maintain cash flow.
• Collaboration with Project Managers: Work closely with project managers to issue invoices and applications for payment promptly.
• Performance Analysis: Assist with sales KPIs, generate reports, conduct analyses, and investigate old balances.
• Payment Negotiation: Negotiate payment terms and milestones, building project-specific forecasts for payments.
• Cash Forecasting Support: Contribute to the development of company-wide cash forecasts.
• System Implementation: Support the implementation of SAGE SICON and assist in developing more efficient systems.
• Nominal Ledger Review: Participate in reviewing the nominal ledger, including VAT nominal accounts.
• KPI Development: Collaborate with the Finance Director to create new KPI reporting systems that enhance timely reporting on a weekly and monthly basis.
• Monthly Management Accounts: Assist in producing monthly management accounts under tight deadlines.

Experience and Qualifications

• Driving License: A full driver's license is essential for this role.
• Technical Skills: Proficiency in Microsoft Office, particularly Excel, is required.
• Communication Skills: Strong communication abilities with a focus on problem-solving in daily operations.
• Team Collaboration: Ability to work collaboratively as part of a team to improve reporting systems.

Desirable Criteria

• Familiarity with SAGE 200 and SICON modules is preferred but not mandatory, as training will be provided.

This position represents an exciting opportunity within a rapidly evolving business environment where growth is a top priority.

Benefits

• Death in service plan at three times gross salary.
• Workplace pension contribution of 3% from the employer.
• Option for private medical coverage, including family members.
• 30 days of paid holidays annually.
• Opportunities for training days and courses aligned with business needs.
• Engaging employee events such as Christmas celebrations and pizza days.

If you are ready to take on this exciting challenge in a growing company, we encourage you to apply! For further information, please contact Jake Knocker.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Purpose of the Post:
The Family Support Worker will work directly with the families, assessing and implementing placement plans, in order to promote, strengthen and to develop parenting skills and to promote the welfare of the child at all times.

Key Responsibilities

Working with families:
- In line with placement plans, provide families with support on every aspect of daily life, health and well-being to include
- Basic baby care, feeding and eating, sleeping, budgeting, safety, discipline, health eating, healthy lifestyles and choices.
- To participate in the development, implementation and monitoring of individual families` placement and assessment plans.
- To undertake key work sessions as directed by the Case Manager.
- To develop and maintain good working relationships with parents and other family members and professionals including GPs, HVs and social workers.
- To ensure that all documentation is completed and that this is evidence based and reflective of the circumstances and issues.

Managing resources:
- To maintain a safe environment, complying with health and safety and other legal requirements
- To maintain the fabric of the building, its grounds and equipment in good order, encourage staff and children to care for their surroundings and make best use of the available resources.
- To use community resources where appropriate.

Personal:
- To read and understand Company policies and procedures and ensure their operation within the Unit.
- To maintain professional knowledge and skills through reading, attending conferences, training and other such activities, as agreed with the line manager.
- To report to a line manager or other appropriate person, in the event of awareness of concerns in respect of families or staff.

Resolve Philosophy:
- Ensure that families are as fully involved as possible in decisions which affect them individually.
- Promote and uphold equal opportunity, anti-discriminatory and anti-oppressive policies and practices.
- To be sensitive to the needs of individual children and young people, taking account of race, culture, language, sexuality and religion.
- Promote an atmosphere in which families feel supported and valued.

Protection of Children and Vulnerable Adults:
- Resolve is committed to the protection of children and vulnerable adults. As such we require all post holders to have an enhanced DBS.

Health and Safety:
- The post holder will be expected to have an understanding of their responsibility for the health and safety of the staff and families within the Unit.
- They will ensure that they are familiar with the health and safety policies and that they are adhered to accordingly.

Equal Opportunities:
- The post holder is responsible for implementation of the equal opportunities policies and practice.

Technology and Data Protection:
- The post holder must be aware of their responsibility for ensuring that all data is collected, stored and shared in line with Data Protection legislation.
- Due to the nature of the service, the post holder will be expected to carry out any other duties commensurate to the role.

Hours: 40 per week (includes some weekend / evening / Bank holiday hours)
Salary: 27,352.00 pa
Location: Ilford, London Borough of Redbridge (just on outskirts of Essex)
Reports to: Registered Manager

To apply, please send your CV

Note: Only shortlisted candidates will be contacted.
Thank you for your understanding

Join the Team as Deputy Manager for Young People`s Service in East London - E7!

Are you passionate about making a positive impact on the lives of young people? Are you ready to take the next step in your career? We have an exciting opportunity for a talented and dedicated individual to join the team as a Deputy Manager for a Young People`s Service, ages 11 to 17.

Our client is an organisation committed to providing exceptional care and support to young people in East London. Their mission is to create a safe and nurturing environment where young individuals can thrive, develop their skills, and build a brighter future. They believe in empowering young minds and providing them with opportunities to reach their full potential.About the Job:

• To provide a safe warm, caring and stable environment for those young people aged 11- 17yrs with emotional/behavioural disorders and/or mild learning difficulties whom residential accommodation is the preferred or necessary option.
• To create a culture and ethos within the home in which the needs of the young people are paramount, and they are encouraged to develop, mature and grow.
• To provide accommodation to young people with emotional and behavioural difficulties.
• To support and encourage young people, offering guidance, enabling them to
• effectively manage difficulties and issues facing them.
• To ensure the Young People receive individual support according to their needs, and where appropriate, their wishes.
• To work collaboratively with young people, their families, residential workers and other relevant professionals.
• To listen to young people enabling them to participate in the range of socially valued activities and interests within the community, optimising full use of local facilities.
• To maintain, promote and encourage, where appropriate, young people`s links and contacts with their own families and friends.
• To promote and encourage young people to be proactive in their health and wellbeing, encourage and support them to maintain a healthy life style.
• To provide for the needs of young people from different backgrounds, religions and culture, ensuring that young people are not discriminated against in any way.
• To ensure the measures of control used within the home fall within service policies and practice and enable young people to gradually take more responsibility for their own behaviour and assume more control over their lives.
• To positively encourage and support young people to attend education, employment, training facilities made available to them. To advocate on their behalf where such facilities have either not been made available or have been withdrawn.
• To provide young people with the opportunity and experience to develop social and practical living skills enabling them to make a smooth transition into adulthood.

As the Deputy Manager, you will play a crucial role in assisting the Registered Home. Manager in the day-to-day operations of the Young People`s Service.

Qualification:

• Deputy Managers must be proficient in children's residential care and be prepared to attend relevant training, including QCF Level3 Children and Young People, Team Leading Level 2&3 up to e.g. QCF Level 5 Leadership in Care.
• Training programs in leadership development and supervisory management will be sourced where needed.
• Being in charge of a team and deputising for the Registered Manager provides the opportunity to transition into more senior managerial posts.
• Prior management, leadership, supervisory, or business management certification is beneficial.

Salary: up to £37,000

Please apply to the post or send your CV
Note: Only shortlisted candidates will be contacted. We appreciate your understanding.

Job Title: Residential Family Support Worker
Location: Sawbridgeworth
Salary: £11.50 - £13.00 per hour
Job Type: Full-time (40 hours per week)
Shift Pattern: 12-hour shifts, including weekends and bank holidays

Our client, an independent Family Assessment Centre, is seeking a compassionate and dedicated Residential Family Support Worker to join their team. This role involves providing vital support, care, and guidance to families undergoing specialist parenting assessments for local authorities and the courts. You will play a key role in ensuring the safety and wellbeing of families, while contributing to detailed monitoring and recording throughout the assessment process.

Key Responsibilities:

• Collaborate with team members and external professionals (social workers, legal services, education, and health) to support families in reaching their goals as outlined in their placement plans.
• Promote essential life skills and positive behaviours in parents through monitoring, recording, and observing parental interactions.
• Provide feedback to the Lead Assessment Social Worker and other team members to inform future care plans.
• Safeguard children within the centre and maintain professional boundaries when promoting healthy relationships between parents.
• Support parents in attending appointments and completing parenting sessions.
• Facilitate contact between parents, their children, and other family members.
• Keep up-to-date records of families' progress and contribute to team meetings and reports.
• Assist in daily centre operations, including domestic duties like cooking and cleaning as needed.

Requirements:

• Resilient, motivated, and able to work both independently and as part of a team.
• Strong communication skills, both verbal and written.
• Calm, non-judgmental, and flexible in approach.
• IT literate and able to follow instructions.
• Experience: At least 1 year of experience in family support or a similar role is required.
• Licence: Business insurance on your car is essential, as there will be a need to transport families to appointments.
• DBS: A DBS check is preferred.
• Qualifications: A Level 3 Diploma in Health and Social Care is desirable but not essential (training will be provided).

Benefits:

• Company pension
• On-site parking

How to Apply:
If you are passionate about making a difference in the lives of vulnerable families and meet the above criteria, we encourage you to apply. Please ensure you can reliably commute to Sawbridgeworth or are willing to relocate before starting.

Position: Case Manager

Hours: 40 hours per week (including some weekends, evenings, and bank holidays)

Salary: £29,000 Plus overtime if required

Reports to: Deputy Manager

About the Role:Our client is seeking a dedicated and experienced Case Manager to join their team.

This role requires a compassionate individual who can serve as a positive role model for both parents and children, fostering meaningful relationships and attachments. You will be responsible for managing a defined caseload of families, providing support and guidance throughout the assessment process, and ensuring the safe and efficient running of the residential facility.

Key Responsibilities:

• Support the Registered Manager and Deputy Manager in delivering the Centre`s objectives and maintaining compliance with National Minimum Standards.
• Oversee the management of a caseload, ensuring all documentation is accurate and up to date.
• Complete weekly summary reports for assigned families and direct staff on key work sessions.
• Liaise with Local Authorities, Guardians, and Independent Social Workers to develop and implement assessment plans.
• Manage the physical, financial, and human resources of the facility effectively, ensuring a safe and supportive environment.
• Participate in the on-call rota, always supporting the smooth operation of the Centre.

Personal Attributes:

• Strong communication and leadership skills.
• Ability to manage sensitive and complex information.
• A warm, sensitive, and non-judgmental approach to working with families.
• Ability to work effectively both independently and as part of a team.

Personal and Professional Development:

• Maintain professional knowledge through continuous learning and training.
• Ensure compliance with company policies, health and safety regulations, and data protection legislation.
• Promote an atmosphere of support, equality, and inclusion within the Centre.

Qualifications and Experience:

• Minimum NVQ Level 3 in Childcare & Education or equivalent.
• At least three years of experience working with families and children, including child protection cases.
• Experience in residential settings and supervising staff is highly desirable.
• Knowledge of relevant legislation, including the Children Act and Residential Family Centres National Minimum Standards.

Application Process:If you are passionate about making a difference in the lives of families and children, we encourage you to apply. Please submit your CV

Join a dedicated team as a Residential Worker in a Residential Children's Home based in Grantham, NG31.

We are seeking compassionate and motivated individuals to support our young residents in a safe and nurturing environment.

Our client's newly refurbished children's homes boasts modern facilities designed to create a warm and welcoming environment for the children in care. From spacious bedrooms to well-equipped play areas, they have created a space that promotes comfort, safety, and growth.

Position Details:

• Annual Salary: £24,024 to £26,000 working up to 40 hours a week PLUS an annual sleep allowance of between £2,980 and £4,960 (based on between 6 and 10 sleeps per month over 10.5 months)

• Shift Patterns:

• • 3-week rolling rota
  • Shifts from 8 AM to 11 PM, including sleep-ins (£47.25 per sleep).
  • Average hours: 37.5 hours per week.
  • Week 1: Tuesday, Friday, Sunday
  • Week 2: Wednesday, Saturday
  • Week 3: Monday, Thursday

• Overtime Pay:

• • Paid at 1.25x for any hours over 30 hours per week.
  • Paid at 1.5x for covering last-minute shifts on the same day.

Key Responsibilities:

• Provide a safe and supportive environment for young people.
• Maintain case files and assist in implementing care plans.
• Promote educational activities and accompany young people on outings.
• Handle administrative tasks and report any concerns to senior staff.
• Ensure the welfare and safeguarding of all residents.

Essential Requirements:

• A genuine interest in working with children and young people.
• Good communication skills, both verbal and written.
• Ability to work effectively in a team and adapt to changing situations.
• Full driving license is essential due to the location of the home.

Desirable Qualifications:

• Experience in childcare or youth work.
• Willingness to pursue the Level 3 Diploma in Children's and Young People's Workforce.

Benefits:

• Refer A Friend scheme (£500 for successful referral)
• Wellness Incentive
• Additional Overtime Enhancements
• Company Health Cash Plan (after successful probation period)
• Birthday Gift Voucher
• Company pension scheme
• Progressive payscale
• Entitlement of 28 days annual leave, inclusive of bank holidays
• Annual leave entitlement increases with length of service
• Enhanced DBS check, paid for by the client
• Dedicated learning and development programmes including fully funded Level 4 and 5
• Free meals
• Regular supervision sessions
• Generous budgets devoted to homes and children allowing staff to also partake in the activities and special events with our young people
• Bespoke systems. Smart IT systems in place to reduce manual report writing

If you are passionate about making a difference in the lives of young people and want to be part of a supportive team, we encourage you to apply!
To Apply: Please send your CV and cover letter outlining your relevant experience

Position: Residential Care Home Manager

Service Users: Elderly with Dementia

Location: Golders Green, LB Barnet

Salary: Up to £42,000 per annum (negotiable based on experience)

Type: Permanent, Monday to Friday, 08:00 to 17:00

Our Client is looking for a dedicated and experienced Registered Care Home Manager for a residential care home in North West London (NW11). This home, registered for 32 service users, provides exceptional care for the frail elderly and those living with dementia.

Key Responsibilities:

- Manage staff and ensure the delivery of high-quality care.

- Protect service users from harm and manage risks effectively.

- Oversee the medication process and ensure accurate records.

- Promote social activities and community involvement.

- Ensure nutritional and healthcare needs of service users are met.

- Foster positive relationships between care staff and service users.

- Keep care plans updated and responsive to changing needs.

- Lead service user and staff meetings to drive service improvements.

Qualifications and Experience:

- NVQ 5 / RMN / QCF completed.

- Proven track record as a registered manager or similar senior role.

- Experience in elderly and dementia care.

- In-depth knowledge of CQC regulations and standards.

Benefits:

- £2,000 signing-on bonus*

- Annual performance bonus*

- CQC inspection rating bonus*

- Unlimited £250 refer-a-friend bonus*

- Assistance with public transport costs*

- 28 days paid holiday

- Cycle to work scheme

- Assistance with London accommodation costs*

- Workplace pension contributions through NEST

Our Client values dynamic, enthusiastic leaders with strong communication skills and the ability to effectively manage care services. If you are passionate about making a difference and leading a team to provide outstanding care, we want to hear from you.

Please email your updated CV

Admin Officer
Contract: March 2025
Salary: £12.09 per hour
Location: Kent
5 day's work setting

This is a temporary contract role until March 2025 for Admin officer's role with an immediate start date (Compliance dependant) for a four-month duration with a possible extension offering 5 days in office work setting and based in Kent

Job Description:

Admin role, responsibilities include drawing orders, dealing with correspondence, dealing with customer queries by phone and email, use of windows 10 and Microsoft essential. Must be confident with IT and Usher post, duties include but not limited to working with jurors, sitting in court, maintaining court room, first contact for court users, photocopying, liaising with judiciary, other court staff and professional users. Excellent customer service skills and use of windows 10 including Microsoft essential.

Key Responsibilities:

Administration

• Preparing papers and files for court, tribunals, hearings and meetings
• Producing court/tribunal documents
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
  Post opening and dispatch
• Booking, preparing and organising meeting rooms, supporting training courses and other group
  activities
• Preparing meeting agenda, joining instructions, handouts etc
  
  Drafting
• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
  
  Operations
• Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
• Assisting court users, supporting listing and rota management, checking files
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting
• fines and fees etc, including the use of chip and pin
• Handling counter (face to face), written and telephone enquiries
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
• To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-coordinator, H+S roles
  
  Processing Casework
• Including standard documentation and information, court orders, claims, fines and fees, legal aid
• Resulting courts accurately, interpreting accurately the information required on a court file
• To work to workload targets in terms of throughput and accuracy
  
  Checking and Verifying
• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Ensuring compliance and administration documentation meet quality standards
  

Role holders may be required to cross check and validate work completed by colleagues

Collecting and Assembling Information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc
  
• Work may require interpretation of source materials, preparation of bundles, chasing
• Role holders will need to modify and adjust information and make decisions to allow work to be completed
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required
  
  Undertaking Calculations
• Produce basic statistical analysis reports and where required, process financial information
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
• Spending limited sums of money on behalf of an office or unit
  
• Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Please be informed if you are successful, we will need to run a compliance prior to starting, and communication needs to be consistent with the compliance team including DBS checks and references.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Registered Care Home Manager
Location: E4, East London
Salary: £45,500 per annum + benefits
Job Type: Permanent, Full-Time (Monday to Friday, 08:00 - 17:00)

Our client, a reputable care provider, is seeking an experienced and dynamic Registered Care Home Manager to manage a residential care home in E4, East London, offering specialist care for the elderly and individuals living with dementia. This is an exciting opportunity for a dedicated and compassionate professional to lead a team and deliver high-quality care in a home registered for 36 service users.

The home has had a 'Good' CQC rating. As Manager you will be directly involved in the day-to-day running of the floor and office of the service so that the unit meets the requirements of the Health and Social Care Act and associated regulations.

Key Responsibilities:
As the Registered Care Home Manager, you will oversee the day-to-day operations of the care home, ensuring the service meets the highest standards of care and complies with all regulatory requirements.

Ensuring Safety:

• Protect service users from avoidable harm and abuse.
• Manage risks associated with mobility, behaviour, and hygiene.
• Ensure timely assistance and care to service users.
• Oversee medication administration and accurate record-keeping.
• Complete safety checks, including fire and health & safety measures.
• Manage the DoLS process, including authorizations and mental capacity assessments.

Promoting Effectiveness:

• Assess and monitor nutritional needs and access to healthcare services.
• Provide mentoring and supervision to care staff, ensuring they have the skills needed for their roles.
• Organize access to healthcare services and provide ongoing support.

Fostering a Caring Environment:

• Ensure service users and their families are involved in decisions about their care.
• Promote dignity and respect, building positive relationships between care staff and service users.

Responsiveness to Service Users:

• Regularly assess and update care plans to meet changing needs.
• Actively listen to service users' concerns and experiences to drive improvement.
• Ensure care is personalized and responsive to individual needs.

Leadership and Management:

• Lead regular staff and service user meetings, ensuring all feedback is actioned.
• Foster a positive, open culture within the home.
• Manage staff recruitment and training, ensuring a well-supported and motivated care team.

Candidate Requirements:

• Qualifications: NVQ Level 5, RMA, RMN, or QCF (completed or enrolled).
• Experience: Proven track record as a registered manager or deputy manager within a residential care setting, preferably specializing in elderly and dementia care.
• Knowledge: Strong understanding of CQC regulations and health & social care standards.
• Skills: Excellent leadership, communication, and organizational skills with the ability to manage both operational and administrative aspects of the home.

Benefits:

• Annual performance-related bonus
• CQC "Good" or "Outstanding" rating bonus
• £250 referral bonus for each successful candidate referred
• Assistance with public transport and accommodation costs (subject to eligibility)
• 28 days paid holiday
• Cycle to Work scheme
• Pension contributions via NEST

How to Apply:
If you are a dedicated care professional looking for a rewarding leadership role in a well-established care home, we would love to hear from you. Apply today to join our client's team and make a real difference in the lives of the elderly and those living with dementia.

Registered Care Home Manager

Location: North London (N20)
Salary: up to £55,000 per annum
Type: Permanent, Full-time (Monday - Friday, 08:00 to 17:00, 45 hours per week)

We are currently recruiting on behalf of a well-established care provider for the role of Registered Care Home Manager. This is an exciting opportunity to lead a 56-bed residential care home in North London, specialising in elderly and dementia care. The client is looking for an experienced and dedicated individual to ensure the home runs smoothly and continues to deliver high-quality care.

Key Responsibilities:

• Oversee the care staff and ensure service users receive safe, effective, and high-quality care.
• Protect service users from avoidable harm and manage risks.
• Manage the medication process and ensure accurate administration and recording.
• Engage service users in decision-making about their care, ensuring their dignity and privacy.
• Lead recruitment, training, and mentoring of new staff members.
• Organise healthcare services, social activities, and ensure nutritional needs are met.
• Monitor and improve service quality and maintain compliance with CQC standards.

Requirements:

• RMA / NVQ Level 5 or equivalent, completed, or enrolled.
• Proven experience as a care home manager or deputy manager.
• Strong leadership, communication, and team-working skills.
• Knowledge of CQC regulations and elderly/dementia care.

Benefits:

• Annual performance and CQC rating bonuses*
• Paid holiday up to 28 days
• Transport and accommodation assistance available*
• £250 "Refer a Friend" bonus (unlimited)*
• Pension contributions through NEST

If you are passionate about delivering high-quality care and want to take the next step in your career, we'd love to hear from you. Apply today to join the team!