Junior Technical Specialist (KL/Johor)
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of...
2 weeks ago
Role DescriptionWe are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top...
Role Description
We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.
As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.
To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!
Responsibilities
- Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
- Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
- Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
- Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
- Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
- Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
- Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
- Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
- Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
- Able to liaise and communicates with carpenters and knowledge in carpentry processing.
- Update of technical report and maintain accurate records in the CRM system.
Requirements
- Diplomas, A-Level or equivalent practical experience.
- Minimum 1-year related experience.
- Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
- Previous experience in a technical support or customer service role, preferably in carpentry industry.
- Customer orientation and ability to adapt/respond to diverse personalities.
- Good Presentation Skill
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Medical insurance
About Blum
Creating furniture fittings for a better quality of living is one of our main goals. We manufacture lift, hinge, pull-out and pocket systems for furniture and provide complementary services and assembly devices.
Working for Blum
Successful together
Every individual has their personal qualities and skills; every team needs the commitment of its members. Our company offers diverse jobs which provide opportunities for challenge and responsibility.
We trust in our employees and their skills. We work together to tackle issues and shape solutions in an atmosphere of open dialogue. This is how our company achieves success - through the combination of different skills and personalities and the commitment of every individual. And we want to keep it that way for many years to come.
Blum - a versatile employer
We offer new challenges in a collaborative team environment. Interfaces with other specialist departments open new horizons every day. We work together in a network, deliver solutions and interact on a personal level. Soon after joining the company, new employees are given the opportunity to take on responsibility without being thrown in the deep end.
