Total 3 job vacancies by Alphaeus Pte. Ltd.

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline

• Good command in English to liaise with different entities

• Junior level position is available.

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline(CH)

• Good command in English to liaise with different entities

• Junior level position is available.

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline(CH)

• Good command in English to liaise with different entities

• Junior level position is available.