The specific duties of Floor Manager are:• Training servers in proper customer service techniques, such as greeting customers, re.....
The specific duties of Floor Manager are:
• Training servers in proper customer service techniques, such as greeting customers, recommending menu selections, describing specials, and suggesting wine pairings.
• Overseeing all aspects of the dining experience, including setting up reservations, seating guests, checking IDs, and ensuring that guests have a positive experience.
• Ensuring that the restaurant follows all local health codes and regulations regarding food preparation, storage, and handling.
• Coordinating meals with the kitchen staff to ensure that food is ready when needed.
• Maintaining order in the dining area by monitoring the volume of customers to ensure that wait times are reasonable.
• Determining staffing needs based on sales volume, special events, holidays, etc. and hiring accordingly.
The skill, experience, and qualifications:
• The ability to communicate in a fast-moving environment.
• The ability to manage a team of employees.
• Must have a flexible and disciplined approach to work.
• Some experience of working at a supervisor level in a food service environment is essential.
• NVQ Level 3/BTEC/Higher Secondary School equivalent required.
• Fluent in the English Language (Minimum B1 level)
• Knowledge of Food hygiene would be advantageous.
• Understanding of Health & Safety procedures is desirable.
