Alfa Leisureplex Group has an opportunity for a Customer Care Advisor to join the team at our Central Office in Euxton, Chorley......
Alfa Leisureplex Group has an opportunity for a Customer Care Advisor to join the team at our Central Office in Euxton, Chorley.
Customer Care Advisor working hours:
As a full time Customer Care Advisor, you will work a minimum of 37.5 hours per week over 4 or 5 days, with an annual salary of £27,000, dependent on skills and experience.
As a Customer Care Advisor, you will provide weekend cover for 8 months of the year March to October, working Friday to Monday with 3 days off Tuesday to Thursday. From January to February and November to December you would revert to working 4 or 5 days per week, Monday to Friday. There are some flexibilities on working hours to be discussed at interview.
Customer Care Advisor responsibilities:
As a Customer Care Advisor you will be working as part of a small team, reporting to the Customer Care Manager. Your main responsibility will be to handle customer queries and complaints via telephone, email and post, providing a suitable outcome within a set time frame. This will often involve liaising with other departments, hotel managers and external third-party operators.
A key part of your role will be to handle complaints on the busy weekend operational days, escalating any major issues and assisting the operational teams with any live situations.
Our ideal candidate:
Essential Skills:
Confident, polite and professional telephone manner
Excellent interpersonal, customer service and communication skills – face to face, on the phone and written
Great organisational skills and decision making
Problem solving ability and information gathering
Good knowledge of Microsoft Office (Particularly Word, Outlook and Excel)
A positive ‘can do’ attitude
Resilience and enthusiasm for fixing problems
An ability to empathise to provide the best possible customer resolution
Desirable Skills:
Experience in a similar customer care role
Knowledge of the hospitality and travel industry
We are an employee-owned company, what does this mean?
Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
Funding for any relevant training courses to aid your development
Job Security – our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Build your pension – we have a pension scheme in place that the Company contributes towards
Reward, recognition engagement programs
Friendly and relaxed office environment
The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.
Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period of growth as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 950 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.
If you feel you have the necessary skills and experience to be successful in this Customer Care Advisor role, click ‘apply’ today. We’d love to hear from you!
