Total 5 job vacancies by AccorHotel

Primary Responsibilities

Accounts Receivable

• Ensure that all payments by Cash/Cheque/GIRO/TT are posted and reconciled in a timely and accurate manner
• Ensure credit card postings and payments are reconciled
• Review all charge-backs from credit card companies and alert Credit Department
• Ensure all deposits and prepayments received are posted timely and accurately
• Check all Banquet Event Orders to ensure deposits mentioned are received and posted
• Raise Invoices and/or Credit Notes as and when necessary and ensure these are posted accordingly
• Check all Waivers and Late Charges requests for accuracy before forwarding to Financial Controller for approval
• Check all invoices/billings before mailing out
• Attend to guests’ enquiries on billings and charges
• Ensure AR Aging tally with GL
• Ensure TA commission and Credit Card outstanding forwarded to GL for accruals

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

KEY OPERATIONAL RESPONSIBILITIES

Financial

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
• Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
• Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
• Ensure calculative overbooking.

Business plan /Analysis

• Assist in the development of occupancy forecasts for the annual budget.
• Handle additional responsibilities as and when delegated by the Management.

Team Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness

• Ability to accept responsibility

• Self-confidence, motivation, drive and tenacity

Key Responsibilities:

• Invoicing: Coordinate with various departments to ensure accurate and timely preparation and issuance of invoices for guest bookings, events, and other revenue-generating activities.
• Credit Control: Evaluate the creditworthiness of guests and corporate clients, establish credit limits, and monitor credit exposures to minimize bad debt risks and ensure timely payments.
• Collections Management: Implement effective collections strategies to follow up on overdue accounts, resolve billing disputes, and negotiate payment arrangements with customers while preserving positive relationships.
• Cash Application: Ensure accurate and timely posting and allocation of customer payments, including checks, credit card payments, and wire transfers, to customer accounts in the accounting system.
• Accounts Reconciliation: Reconcile accounts receivable balances, resolve discrepancies, and investigate unreconciled items to ensure accuracy and completeness of financial records.
• Billing Disputes: Investigate and resolve billing discrepancies, disputes, and other issues raised by guests or internal stakeholders in a timely and professional manner.
• Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal departments to facilitate prompt payment processing, address billing inquiries, and enhance overall customer satisfaction.
• Reporting and Analysis: Prepare regular reports and analysis on accounts receivable aging, collections performance, cash flow projections, and customer creditworthiness for management review and decision-making.
• Process Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements in accounts receivable processes, and collaborate with cross-functional teams to implement solutions

To manage the complete F&B operations at Pullman & Novotel New Delhi Aerocity . As a director of Food & Beverage, behaves in an exemplary fashion, leads by example and is responsible for the overall Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.

• Ensures guests are well looked after, from the moment they arrive to the time they leave.
• He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.
•  Optimizes the Meeting offer by making proposals
•  Applies the brand's quality standards (SOP)
• Offers attentive service to guests, adapting to any constraints.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Reviews inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Is overall responsible for the financial performance of the events and banqueting areas.
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events and Banqueting Internal bill settlement policy, as per the company/hotel guidelines.
• Is the point of contact for all departments involved in setting up the event.
•  Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.
• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during  briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.
• Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.
• Ensures that the Back of the house service areas is maintained as per the hotel standards.
• Evolves working methods in line with brand philosophy
• Respects labor law, particularly when preparing work schedules
• Manages his/her team and is responsible for their talent development and organizes the training required for the same.
• Regularly conducts necessary tests for team members and takes necessary corrective actions.
• Integrates, trains and manages personnel and assists team members to  improve their skills and provides support for career development
• Ensures his/her staff are well presented (clothing, personal hygiene etc)

Bar Operation

• Ensure that the bar is set according to standards and procedures

• Greet all guests warmly upon first contact

• Take down food and beverage orders from guests and ensure that the orders are correct

• Prepare and serve drinks and snack orders according to service standard. Ensure that hot snacks and cold drinks are served promptly to the guests once they are ready, such that they arrive at the guests’ table at the correct temperature

• Try to remember individual guest’s names and their preferences to extend a personalized service

• Creation of new beverage/cocktails to suit guests’ needs. Up-sell and promote other food and beverage offers at every available opportunity to maximize sales revenue.

• Obtain guests’ feedback during operations to ensure satisfaction

• Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments

• Thank all patrons for patronizing the outlet upon their departure

• Clear and tidy up bar counter after the departure of the patrons as quickly as possible

• Report any complaints, incidents or other irregularities to management

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Order and collect food and beverage supply requisition. Ensure that the stock is collected as per requisition.

• Prepare garnishes for operation

• Clean and maintain all operational equipment

• Practice appropriate and effective measures to improve control of costs

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

• Be well versed in hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by Outlet Manager / Management of the Hotel