Total 8 customer service job vacancies in delhi delhi

•  Prepares the restaurant and preparation areas as per the Outlet standards and layout.
•  Welcomes guests and provides waiter service
•  Before every shift, finds out about dish composition and any service related official communication.
  • Organizes his/her work to suit fluctuations in numbers, events and guests
  • Ensures the equipment used remains in good condition

•  Cleans and polishes Glassware, Silverware
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Cleans all spillage during mealtime and at closing.
• Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
• Cleans and tidies the restaurant and preparation areas after closing

Primary Responsibilities

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

Outlet Operation

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

People Management

• Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Attend training as scheduled by management.

Guest Loyalty

• Promptly and actively obtains feedback and preference from guest.
• Provides engaging arrival and departure experience to all guests.
• Enroll maximum guests to Le Club.
• Achieves guest delight through friendly and proficient services at the time of arrival / departure.
• Must have knowledge of membership levels of Le Club Accor program.

Operational Processes

• At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
• Take hand over from the outgoing shift, highlights any cash discrepancy.
• Takes departure time and secure mode of payment from all guests at the time to arrival.

• Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.
• Extends fond farewell to all guests on departure.
• Follows all internal controls guidelines prescribed by the management
• Up sell higher category of rooms to optimize occupancy and room rate.
• Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.
• Ensure and check all equipments in Front Office Department are in working condition.

Primary Responsibilities

Outlet Operation

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

• JOB PURPOSE

Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines.

• EXECUTIVE RESPONSIBITIES & EMPOWERMENT

• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
• Notes, collects and actions any guests’ preferences to maintain guest profiles.

• KEY OPERATIONAL RESPONSIBILITIES

People Management

• Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Attend training as scheduled by management.

Guest Loyalty

• Promptly and actively obtains feedback and preference from guest.
• Provides engaging arrival and departure experience to all guests.
• Enroll maximum guests to Le Club.
• Achieves guest delight through friendly and proficient services at the time of arrival / departure.
• Must have knowledge of membership levels of Le Club Accor program.

Operational Processes

• At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
• Take hand over from the outgoing shift, highlights any cash discrepancy.
• Takes departure time and secure mode of payment from all guests at the time to arrival.

• Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.
• Extends fond farewell to all guests on departure.
• Follows all internal controls guidelines prescribed by the management
• Up sell higher category of rooms to optimize occupancy and room rate.
• Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.
• Ensure and check all equipments in Front Office Department are in working condition.

Administration

• Ensure all grooming standards are in place and adhered to.
• Print shift reports and get them signed off, filed or handed over to incoming Shift.
• Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
• Performs all other job assigned by the Management.

Occupational Health and Safety, interreact, Planet-21

• Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
• All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
• Engage Our Guests in a sustainable experience,
• Co-innovate with our partners to open up new horizons,
• Work hand-in-hand with local Communities for a positive impact,
• Move towards carbon neutral Buildings,
• Strive for zero food waste & healthy, sustainable Food,
• Act as an inclusive company for our people,
• Engage our Guests in a sustainable experience.