Total 12 job vacancies by AXA UK

We’re looking for a talented Product Owner to join our team on a fixed term contract as part of our Blueprint programme within AXA Commercial. You’ll take ownership of ensuring that our product vision reflects the priorities of the business, ultimately leading to the achievement of the anticipated benefits outlined in our business plan. You’ll collaborate with release leads and senior stakeholders to drive alignment and engagement. The BluePrint programme is built upon the foundation of transformational changes to the Commercial Operating Model that will deliver the planned GWP, Loss Ratio and Expense Ratio benefits committed to in our strategic business plan. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.
What you’ll be doing

Understanding the business needs and validating solutions, being the voice of the business on the programme
Supporting programme work, influencing strategic direction and reflecting in feature production and prioritisation
Playing a key role in prioritising any backlog and representing the business interests in ensuring that delivery is aligned to business needs
Managing and prioritising the flow of work alongside the scrum master
Developing and communicating the programme vision and roadmap to the business working with programme team
Acting as an escalation point for product owners
Representing business views in demonstrations and actively participating in feedback

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

At AXA Partners, we have an exciting opportunity for you to join our Dedicated Services Team as one of our Customer Service Claims Handlers on a 6 month fixed term contract.
As a Customer Service Claims Handler, you will be taking inbound calls relating to the sale and administration of our motor breakdown policies as well as reviewing car hire and excess claims once skilled across the team.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill. 
Working Hours: Our working hours are full time, Monday – Friday 9am to 5pm. No weekends or Bank Holidays!
Salary: £23,669.71 + £500 language allowance (if applicable)
What you’ll be doing:

To answer inbound calls from AXA Motor Breakdown customers to administer renewals, address or vehicle changes and cancellations.
To sell and administer other AXA products and their accessories to customers of our clients.
To review car hire excess claims on our online system and process claims for customers
Ensuring all cases are dealt with on a timely basis and regularly reviewed.

It’s an exciting time to join the team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver new digital services to our customers and streamline and automate our business processes. We’re looking for an Enterprise Architect to provide strategic and technical leadership for our digital transformation.

Reporting into the Head of Enterprise Architecture, you’ll be responsible for defining the Architecture frameworks, standards, roadmap and ensuring that AXA develops reusable architecture assets and use of all new technologies and information systems. You’ll support the Enterprise Architecture to advance digital transformation across the business, setting up business cases for digital design systems and be the champion for enterprise architecture depository.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

What you’ll be doing:


Providing vision and direction for our roadmap
Ensuring alignment of technologies to the prescribed target architecture, architecture framework and standards
Monitoring the development of architecture across UK and Ireland to ensure our architecture practises remain up-to-date and effective
Assessing new and existing strategic AXA UK and Ireland products and systems to identify opportunities for development and creating improvement plans where required
Developing and embedding standards and patterns for common capability problems across AXA UK and Ireland
Identifying and evaluating tools, vendors and partners including early identification of emerging tools and vendors to meet our future needs


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Are you ready to embark on an exciting journey as a Complaints Investigator?
We place our customers at the centre of everything we do. While we strive to provide the best service, we understand that there might be times when we fall short. That's why our dedicated Complaints Team plays a crucial role in addressing concerns and to enhance the customer journey and experience.
This role sits within our Travel Department and as our new Complaints Investigator, you will be at the forefront of handling escalations and complaints within regulatory timelines, offering vital support and guidance to fellow team members in the resolution of each case. Your role involves conducting thorough investigations, and where necessary, providing valuable feedback to suggest improvements based on received complaints.
You’ll be working Monday – Friday 9am – 5pm. We offer Hybrid working contracts which gives you the chance to have a work/life balance, we ask you attend our office in Redhill a minimum of 2 days per week.
What will my day look like?

Responding to customers, clients and underwriters’ notifications of complaints.
Advising customers of complaint decisions and confirm in writing.
Sharing initiatives to reduce the volume, cost, and impact of complaints.
Managing and responding to complaints within agreed processes and budgetary guidelines.
Assisting in the management complaints referred to Ombudsman service.
Ensuring effective and timely administration of complaints and providing feedback to the business on improvement opportunities

Position Title: Customer Assistance Co-ordinator
Department: Travel Operations
Location: Redhill (Hybrid – Minimum of 2 days in the office)
Tenure: 6 Months Fixed Term Contract
Salary: £21,870 + 10% shift allowance
Start Date: 15th July 2024
Working Hours: Our Customer Assistance Co-ordinators work 4 days on, 4 days off for the total of 35 hours per week between 7am – 9pm and will include Saturdays, Sundays, and bank holidays.
Induction and Training: We’re offering 4.5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role. Please note, there is no time off allowed during the training period.
Job Description:
AXA Partners is currently seeking a Customer Assistance Co-ordinator to join our vibrant office in Redhill in Surrey. As a Customer Assistance Co-ordinator, you will play a crucial role in responding to emergency calls, assessing customers' needs, and coordinating with the medical team to provide appropriate assistance. This includes arranging emergency evacuations and repatriations globally within the terms and conditions of the insurance policy. You will be part of a fast-paced environment, working as part of a team supporting our customers globally.

Key Responsibilities:

Deliver excellent customer service to clients in need of emergency assistance
Make decisions within the terms and conditions of the policy wording
Contribute towards the department's KPI’s/SLA’s
Exercise cost control and awareness of insurance terms and conditions for AXA clients
Provide medical assistance and advice to customers/partners of AXA Assistance anywhere in the world

Join Our Team! - Special Investigations Unit (SIU – Fraud Team)

Position Summary: AXA Partners is looking for a dynamic and experienced professional to join our team as a Special Investigations Unit/Fraud Control Officer. This crucial role, positioned at a medium to senior level (depending on experience), will provide direct support to our Travel Claims and Medical Assistance claims teams, conducting forensic checks on new and ongoing claims to support or deny claims where fraud is suspected or proven.
Location: AXA Partners, Redhill Length of term/Tenure: 6 Months – Secondment Salary:
The successful candidate will be responsible for handling and working on Special Investigations Unit (SIU) claims case referrals, conducting in-depth reviews and investigations to identify potentially fraudulent claims and customers. This role involves using tried and tested techniques, such as forensic reviews of claims and conversation management with claimants, and requires learning end-to-end Travel FNOL, Travel Claims, and other AXA Travel customer-facing teams processes.
Key Responsibilities:
· Analysing and working on new Travel and Medical Assistance claims referred into the SIU workbook/Queue – Auto/manual
· Ensuring cases allocated into personal workbooks are correctly prioritised and managed through the full end-to-end SIU process in a timely manner
· Performing forensic reviews of Travel and Medical Assistance claims to minimize financial risk or loss to AXA Partners UKandI Ltd
· Use of Fraud prevention tooling – Resistant AI/ID Tool (training will be given)
· Maintaining a strong framework of internal controls both internally and via relationships with third-party clients and others
· Proposing and following up on process improvements to support operational teams, improve internal controls, and support future profitability by reducing exposure to fraud
· Liaising with in-house recoveries and associated litigation SMEs when fraud is suspected or indicated
· Supporting Leakage Auditors when fraud is suspected as a causal issue

AXA Partners are searching for a Senior Infrastructure Engineer who specialises in Azure Cloud and Networking to join their IT team based in Redhill on a six month fixed term hybrid contract. This role attracts a base salary up to 65k depending on experience. You will be accountable for IT Service Operations in the UK and Ireland geographies and for the execution of processes and procedures, within the IT Systems and Maintenance team, to ensure IT services remain in high availability and in line with AXA compliance and security standards.
The primarily purpose for this role is to act as a point of incident and request resolution for the IT Operations Teams. You’ll be using your expert IT Industry knowledge and experience to resolve difficult problems/ projects. Plus, coaching other members of the Support team to ensure a coherent and standard approach is maintained to supporting the infrastructure. You’ll also be ensuring documentation for systems and services are maintained in line with platform updates and group compliance and security standards.

Act as a point of escalation within the team for all technical issues relating to Azure Cloud and Networking
Support the IT team on planning and executing projects. Recording and tracking project issues and escalations
Keep pace with technology advances. Contribute to the effective planning and development of the IT infrastructure to maximize the business benefit of new and changing technology
Provide coaching to the team in relation to Azure Cloud and Networking including any supplementary material
Perform upgrades and updates to key infrastructure platforms in line with maintenance schedule or security requirements
Remediation of security vulnerabilities, including updating, patching and implementing security fixes on various systems
Manage and prioritize escalations from the business related to BAU activities and ensure targeted SLA's are met
Follow change management process

It’s an exciting time to join the team here at AXA, with significant investment planned in all UKandI businesses to transform and deliver new digital services to our customers and streamline and automate our business processes. To simplify our technology estate, we’re looking for an Enterprise Architect with strong expertise in salesforce and customer relationship management to provide leadership across AXA UKandI.

Reporting into the Head of Enterprise Architecture, you’ll simplify our salesforce estate, driving a robust operating model and strategic alignment with our business roadmap to minimise current challenges and accelerate digital transformation.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

What you’ll be doing:


Providing vision, direction and roadmap for Customer Relationship Management
Ensuring alignment of technologies to the prescribed target architecture, architecture framework and standards
Monitoring the development of architecture across UK and Ireland to ensure our architecture practices remain up-to-date and effective
Assessing new and existing strategic AXA UK and Ireland products and systems to identify opportunities for development and creating improvement plans where required
Driving simplification of the technology estate through use of common industry standard
Developing and embedding standards and patterns for common capability problems across AXA UK and Ireland
Identifying and evaluating tools, vendors and partners including early identification of emerging tools and vendors to meet our future needs

Description - External



Here at AXA Partners, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied across all of our business areas, giving our colleagues the confidence to grow and progress.
We currently have the exciting opportunity for an Continuous Improvement Manager to join our team based in Redhill, Surrey on a hybrid contract. This role attracts a base salary up to 45k depending on experience.
The role of Continuous Improvement Manager is central to realising the benefits of AXA Partners’ ongoing operational improvement programme by driving increased operational and commercial value from the UK and Ireland business operations.

Reporting into the eCare solution owner, this role will work closely with the Operations Leadership and wider operations colleagues to identify and implement more effective and efficient ways of working in UK and Ireland Operations.

Areas of focus include maximising opportunities through the existing Salesforce and digital solutions, customer service process reengineering and driving change through continuous improvement.

The role involves collaboration with many business functions in the UK and Ireland to enable the delivery of key outcomes, lead initiatives and achieve lasting behavioural and process change.

The role is an exciting opportunity to initially make a direct impact at the heart of our business, scope may expand as other business solutions evolve, thus requiring a high degree of energy from an experienced hands-on operations expert who can drive continuous improvement, navigate complex relationships and balance different business demands to generate benefit.

Dimensions of role


Across two sites – UK and Ireland including engagement with International teams
Working across UK’s Motor, Home and Travel product lines
Reports to eCare CMS Solution and Optimisation Lead
Collaborates with LPOs, BAs, SMEs and Operational managers, leading the delivery of business change
Collaborates within a global, matrix organisation


Key Responsibilities

Identify, document and continuously refine working Operations processes to optimise efficiency and promote standard performance and behaviours
Use data to identify patterns and anomalies in KPIs to target performance improvement interventions
Provide regular updates to relevant stakeholders
Use direct and indirect observational techniques to validate and enrich recommendations for operational efficiency changes
Collaborate with the Operational colleagues, Solution Owners and Technical teams to scope and specify new requirements for the global and local operations solutions;
Assist the workforce management team and data analytics team to develop , refine and keep current their operational management tools, reports and dashboards to improve the visibility, suitability and proactive management of operational KPIs
Assessment support model effectiveness; make targeted recommendations to improve the effectiveness of both and support the development/trialling/implementation of such changes
Support/Embed an innovation and continuous improvement culture throughout operations
Interface with Operations to leverage existing functionality and identify opportunities to enhance system capabilities

**Join AXA in the New Year - Exciting Opportunity for Multi-Skilled Customer Service Advisors! **
Overview:
- Provide exceptional service for our Travel Department with potential to train cross Motor Breakdown, Home Emergency and Medical Assistance.
- Essential member of operations departments, handling inbound calls, and supporting customers with various skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.
Key Responsibilities:
- Support customers in handling inbound calls, find solutions for customers, and instruct approved suppliers

Working Hours:
- Monday - Friday 9am - 5pm, whist in Travel.
- Part-time hours considered, to be discussed with the recruitment team.
Intake Dates:
- Monday 8th April 2024
Salary and Benefits:
- Full-time salary: £20,020. Complemented by an annual performance-based bonus and salary review. Opportunities for salary growth through cross-training in other departments.
Induction and Training:
- 5 weeks of comprehensive training provided.
- Part-time employees must complete training on full-time hours.

It’s an exciting time to join the IT team here at AXA UKandI, with significant investment planned across the business to transform and deliver cloud services to our customers and streamline and automate our business processes. To help us build our IT capability, accelerate the delivery of our strategic programmes and drive the adoption of unified agile ways of working, we’re looking for a talented individual to join the team! Working in the central AXA UKandI IT team, you’ll provide direction to the domain and liaise with the different business sponsors to ensure alignment to strategic objectives.
At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations in Redhill, Middlesbrough or Tunbridge Wells, visiting clients or attending industry events. Occasional travel to other offices will be required for this role, approximately twice a year.
What you'll be doing:

Develop, define and articulate a comprehensive vision for cloud operations in the UK, emphasising the quickest possible value release for business initiatives
Lead and manage a high-performing team of cloud professionals with expertise in AWS (Amazon Web Services) and Azure
Provide technical guidance and mentorship for continuous skill development
Drive the evolution of cloud provisioning into a 'Platform as a Product' model, focusing on enhancing the developer experience by minimising handoffs and operational toil
Play a key role in selling and prioritising initiatives to promote a 'Platform as a Product’ approach within the organisation
Collaborate cross-functionally to ensure initiatives are successfully implemented and deliver the desired outcomes
Design and implement robust network architectures on Azure
Identify and mitigate potential risks associated with multi-cloud services

This is an exciting time to join AXA as we are recruiting a number of Multi-Skilled Customer Service Advisors to provide a service to our customers for the provision of Motor breakdown, Home emergency and Travel insurance including our Medical Assistance department. You will initially join our thriving Travel department.


You will be an essential member of the operations department, supporting customers on one line of business initially before taking on additional skill sets. You will be handling inbound calls and supporting our customers at their time of need, to find a solution, instruct approved suppliers and contractors in line with the business procedures.


We’re happy to offer hybrid contracts. Our Hybrid way of working is a split between 3 days at home and 2 days in our Redhill office in Surrey to give you that extra work life balance.


Intake Date - Our next start date for this role is Monday 4th December 2023


Working Hours: We're offering full and part-time hours.





Full time: You will be working a number of different shifts depending on which department you are working in. These range from a rotational shift pattern working Monday to Sunday between 7am – 9pm (including bank holidays) (8-hour shifts) and/or working on a 4 on 4 off basis (10-hour shifts)


Part time: Your hours will be worked out as a mutual agreement that suit you and the business needs. Please note, you will have to complete the training period as full-time hours.




Salary: We are offering a full-time salary of £20,020 plus a cross-skill allowance of £2,000 once training is completed across our all 3 departments. Additionally, there will be up to 10% shift allowance for the shifts worked. Total salary package could be worth up to £24,022 (depending on shifts)


Induction and Training: You’ll receive 5 weeks of fully comprehensive training from our specialist trainers to set you up for success in your new role.


What you’ll be doing:




Depending on which line of business you’re working on, you can encounter calls such as




Taking the first notification of loss from our Home and Motor Insurance Customers


Helping our Customer handle any Home Emergency Claims


Taking calls from our Travel Insurance Customers in regards to any claims they’re making.


Supporting and taking care of our Travel Insurance Customers during their time of need in making Medical Claims.