Total 2 job vacancies by ACT Training Ltd

The Digital Transformation Team are responsible for the development and effective management of emerging technology, overseeing the ordering and allocation of IT new trial equipment, supporting the implementation of the Digital Strategy, and providing accurate timely statistical information. Creating effective relationships with stakeholders and technology partners to improve service provision where IT is the enabler.

As a Corporate Apprentice you will be supported in the workplace to develop the skills you need to make an effective contribution to our Service. You will be provided with a range of workplace activities and experiences, as directed by the manager, and will undertake a range of duties and learning opportunities including, but not limited to, those listed below, whilst also undertaking and completing a relevant Apprenticeship qualification.
• Learn to undertake System Support tasks, including troubleshooting, system maintenance, and user support.
• Learn to collaborate: Working within a dynamic team environment, fostering collaboration and teamwork skills
• Assist the team with activities related to system development and improvement of the service, identifying opportunities for improvement, and monitoring the implementation of new software.
• To assist the team with sourcing and allocation of IT equipment for teams within Adults, Housing & Communities.
• To contribute to the effective day to day operation of IT systems, assisting the team carry out system management functions, monitoring, reporting and recording any faults.
• To assist in producing accurate and timely reports including statistical information.
• To assist with scheduling upgrades and security backups of systems.
• To assist the team with activities to examining existing IT and business models and help identify new requirements.
• To participate in project tasks relating to system development and implementation, developing, and updating project plans and co-ordinating the necessary work.
• To assist the team with the co-ordination of new systems, ensuring new versions are tested and implemented effectively including data migration
• To participate in tasks related to the implementation of new systems implementation and data migration.
• To provide assistance and support to other staff and managers regarding the correct operation of IT systems.
• To play an active part in the Digital Transformation Unit, ensuring that good communication is maintained within the team and contributing to the work of the team as a whole.
• To communicate with stakeholders and any other interested parties in writing and by telephone.
• To carry out any general duties as reasonably required including maintaining records and to provide monitoring information as required.
• To actively support the work of the team regarding the development and use of current and emerging technology.
1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
3. To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
5. 5. Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.
• To be proactive, adaptable, and responsive to change
• To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
• To support internal and external customer requests and ensure internal and external customer satisfaction.
• To communicate with a range of internal and/or external customers as required
• To assist other team members in the carrying out of their duties
• To work with others to carry out duties linked to the section in which the Apprentice is placed.
• To undertake and complete all training and development experiences as required.
• To participate in Corporate Scheme events

In this Corporate Apprentice (Level 3) role you will learn:

Financial administration on our SAP system
Recruitment practises by helping managers across the directorate recruit.
Minute taking
Ad-hoc project support tasks
Key tech skills such as Sharepoint and Excel
Shadowing key project meetings to gain experience and knowledge working in a project management environment
To support your development, you will also undertake a Welsh Government Apprenticeship Framework Qualification in Digital Skills for Business at Level 3 in the role and will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.

Many of our teams work online with a mix of home or hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).
The Business & Project Support Team provide a wide variety of support to teams across the Adults, Housing & Communities directorate ranging from financial assistance, to arranging and taking meetings, to ad-hoc project support.
• Gain experience of working in a Project Management environment including attending /shadowing meetings to gain project management experience and background
• Undertake a range of project support tasks as needed eg assisting with the production of documents, document updates, low level business analysis and production of charts or information for reports etc.
• Use of our financial monitoring software (SAP) to assist the team to raise invoices and Purchase Orders.
• Arranging project meetings or meetings for senior management.
• Creating a record of meeting discussions eg drafting Minutes of Meeting
• Use of key business support software such as Sharepoint, Microsoft Office Applications eg Excel, PowerBi, Teams etc
• Email inbox monitoring and responding to or forwarding on enquiries for action
• Providing general project administration support

2. To develop transferrable workplace skills e.g.
• To be proactive, adaptable, and responsive to change
• To assist with the provision of a high-quality service – this may include developing homeworking skills for some roles.
• To support internal and external customer requests and ensure internal and external customer satisfaction.
• To communicate with a range of internal and/or external customers as required
• To assist other team members in the carrying out of their duties
• To work with others to carry out duties linked to the section in which the Apprentice is placed.
• To undertake and complete all training and development experiences as required.
• To participate in Corporate Scheme events
1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Council’s Equal Opportunities Policy.
2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
3. To, as a statutory duty, adhere to the Council’s Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
5. Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.