Total 1 job vacancies by 42217 GEA Refrigeration Germany GmbH

Responsibilities / Tasks

GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.

Your Responsibilities:

• Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer’s connected assets

• Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance

• Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations

• Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction

• Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools

• Develop content structure for recommendation data base that makes best in class troubleshooting procedures available

• Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met

• Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance

Your Profile / Qualifications

Profile and Qualifications:

• Master’s or Bachelor’s degree in mechanical engineering, computer science or in a related field

• 4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.

• Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field

• Industry Experience in process industries (e.g. food production) or in machine or plant engineering

• Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies

• Self-starter and high motivation to implement new digital services

• Strong problem-solving and troubleshooting skills

• Excellent communication skills, both written and verbal, for remote engagement with field teams and customers

• Solid German and English skills

• Detail-oriented with the ability to document technical support requests and solutions in a knowledge base

• Knowledge of software development lifecycle and software development tools

What we offer/Our benefits:

• Hybrid work

• Competitive Salary and Bonus

• 25 days holiday

• Pension

• Death in service

• Group Income Protection

• Private Medical

Did we spark your interest?
Then please click apply above to access our guided application process.