Who We Are: Enterprise Transformation Delivery

Engaged in the bank’s most critical & strategic initiatives, leveraging modern delivery approaches

• A results-oriented team of 30+ diverse professionals, we provide execution certainty through strong project delivery, business acumen, and change management capabilities. 

• We engage in strategic, enterprise level, high priority, cross-divisional initiatives by partnering with leaders to understand the problem, sharpen ownership and focus to deliver for the entire bank. 

• Differentiated by our ability to understand the details and complexities with an eye for alignment to enterprise priorities and outcomes, we synthesize, communicate, and collaborate across business lines, support functions, and senior leadership.

• Our methodology incorporates solving the problem across people, process, technology, and data domains to drive transformational change.

Overview:

Independently leads multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements for senior management, that deliver business outcomes. Has in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience.  This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution. 

Primary Responsibilities:

• Independently lead multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements, that deliver business outcomes

• Demonstrate in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience.

• Responsible for driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.

• Provide transparency to senior leadership of progress of initiatives.

• Develop and tailor communications content and artifacts used across various levels in the organization on complex business initiatives with high attention to detail and quality.

• Provide execution certainty by setting pace and driving accountability working alongside senior leaders to drive decisions

• Build relationships and participate in engagement management with key stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes

• Ensure follow up on all critical items and drive accountability through documentation.

• Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.

• Proactively leverage multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated. 

• Develop and rely upon relationships to support understanding of the organization to stay connected to changes going on in the bank.

• Leverage deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.

• Participate in working groups and seeks diverse views to develop strategic recommendations and encourage innovation.

• Champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion.

• Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.

• Apply resourcing approaches and support prioritization efforts to ensure the best resources are allocated effectively.

• Support business in defining outcomes and key measures of success for transformation initiatives.

• Mentor and coach other Enterprise Transformation Delivery team members and others within their team to take ownership of their development.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

This position does not directly manage a team.

Education and Experience Required:

• Bachelor’s degree and a minimum of 5 years’ work experience, OR

• In lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ work experience

Education and Experience Preferred:

• Minimum of 4 years’ project, program or portfolio management experience, specifically with large-scale transformation projects

• Prior experience leading organizational change

• Strong verbal and written communication skills

• Detail-oriented

• Proven intellectual curiosity

• Proven leadership skills

• Demonstrated cognitive bandwidth

• Relevant financial services industry experience

• Bachelor's degree from an accredited college/university; MBA or MS preferred.

• PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification

• Prior management consulting or comparable client service experience

Working Model/Location:
This is a hybrid position based out of our downtown Buffalo office. For applicants residing outside of the Buffalo market, remote options may be considered within the M&T Bank footprint which includes, but is not limited to:

• Baltimore, MD/Washington, D.C.

• Bridgeport, CT

• New York, NY

• Philadelphia, PA

• Wilmington, DE

Anticipated Travel Requirements:
Employees in this position should be prepared to travel at least once per quarter. Travel may occur more often than this and is based upon the needs of the business and projects assigned. Employees residing outside of the Buffalo market are anticipated to travel more often than those already located here.

Location