Total 2 customer service job vacancies in nsw sydney city inner west

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

•             Competitive Starting Pay

•             Paid Training

•             Global Advancement Opportunities

•             Company Vehicle (as applicable)

•             Referral Bonuses

•             Comprehensive Benefits

•             Medical/Dental/Vision insurance

•             Health Savings Account (HSA)

•             Life Insurance

•             401(k) savings plan with company match

•             Short-Term and Long-Term Disability

•             Employee Assistance Program

•             Wellness Program

•             And More!

What you will do: 

Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.  

How you will do it:

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.  
• Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.  
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.  

• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. 
• Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.  
• Obtain customer signature upon completed service call assignment.  
• Available for on-call emergency service.  
• Perform other duties as assigned. 

What we look for:  

Required 

• 2-year degree or equivalent combination of education and experience.  
• 4 years documented experience with card access and CCTV. 
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
• Experience installing, inspecting, repairing, and programming card access and CCTV. 
• Fire alarm experience is a PLUS! 
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
• Ability to follow verbal and written instructions. 
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Ability to work flexible hours including weekends to meet customer requirements. 
• Overnight travel may be required. 
• Demonstrate a high level of customer service. 
• Maintain truck inventory to ensure timely response to customer needs. 
• Ability to adhere to, implement, and always follow safety guidelines and procedures. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Possess a valid driver’s license and driving record that meets company requirements. 
• Able to pass a pre-employment background and drug test. 
• Retain any licenses that are required by National, State and Local codes. 
• Knowledge of applicable NFPA standards. 

Preferred: 

• NICET III preferred in the subfield of Special Hazard Systems or Level III in subfield of Fire Alarm. 

HIRING HOURLY RANGE: $30.12- $43.36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

What you will do

Responsible for Installing and servicing the software and hardware for integrated applications following governing codes and standards. Design, install and service various types of communication applications to include wireless and LAN/Wan based security, fire, video surveillance and access control solutions following governing codes and standards. 
     
How you will do it    

• Installs and services the software and hardware for integrated systems/applications without supervision.
• Completes system and network programming as required.
• Locates and clears trouble with damaged equipment or wiring, readjusts equipment, repairs or replaces inoperative equipment and test for proper operation.
• Maintains as a positive liaison between JCI Security and the customer to ensure proper communication is filtered through the JCI Security and the customer organization while maintaining a high degree of professionalism and customer satisfaction.
• Ensures proper application of systems products to meet customer requirements.          
• Responsible for configuration, installation, maintenance and support of data/video communication networks including wireless and IP solutions.
• Develop and provide training and technical support tools for users with varying levels of IT, Security and Fire knowledge and competence.
• Construct and maintain up-to-date and accurate documentation of security, fire and network configurations, diagrams and programming records. Create detailed security, fire and networked server documentation, including physical diagrams, logical diagrams, IP address schemes and asset management and database designs.

What we look for
 

Required

• Associates Degree preferred or equivalent work experience.
• High School Diploma required.
• Variety of Security, Fire and communication manufacturer product certifications.
• State and Local Certifications as required.
• Must complete up to and including Level E of the Technician Career     Ladder for the Safety, Soft Skills, Intrusion, Networking, Computer, State Certifications, Access Control and Close Circuit Television training courses.
• Have the aptitude and or the years of experience capable of designing, installing, inspecting and repairing integrated systems/applications.
• Experience with Software House, American Dynamics, Bosch,  DMP, and other Enterprise Level Access Control systems, CCTV and IP video systems.
• Have the aptitude and or the of experience in wireless and LAN/WAN network engineering using Cisco products including Layer 2/3 Switches and Routers.
• Experience with and solid working understanding of Cisco switches,   routers, IOS software and diagnostics.
• Good working knowledge of required technical hardware such as Cisco Routers, CSU, DSU, bridges, multiplexers, servers and switches; knowledge of building, configuring and troubleshooting campus networks and remote access networks using Cisco Catalyst multi-layer switching technologies over high-speed Ethernet and Cisco routers connected to wired and wireless LANs
• Excellent oral and written communication skills.
• Excellent organizational skills.                                                            
• Manage multiple tasks and resources.
• Client/Server diagnostic support skills to understand how applications communicate within LAN/WAN/MAN networks and over the Internet.
• Good understanding of IP Backbone Architecture, TCP/IP protocol.
• Strong analytical and troubleshooting skills.
• Ability to effectively interact with internal organization and customer representatives and be a team player at all levels.
• Possess high level of PC literacy.
• Ability to work independently or in a team environment.
• Interpret/read blueprints, building plans, electrical, schematics and sprinkler/fire plans in order to complete equipment installations, repairs, inspections and clear troubles.
• Must have a valid driver license.
• Ability to occasionally travel out of town to customer locations and training.
• Ability to pass government background investigations when required.
• Must be available after hours to provide off site software and hardware support and if required on site support to resolve system failures for integrated applications.

Hiring Hourly Range:  USD $23.70/HR to $33/HR USD. (Hourly Rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.