Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Senior Account Manager in Employee Benefits to join our growing team in Manassas, Virginia.
The Senior Account Manager is responsible for coordination of account management and customer service in support of the client and production team using a variety of high-level skills and knowledge of the industry, market, products, and competition. Must have experience and knowledge with Self-Funded Medical plans.
Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family, and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn’t act like one.
Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren’t afraid to take risks. We are driven to set goals high and aim even higher.
General Responsibilities:
- Primary day to day contact for client
- Essential Duties & Responsibilities: Responsible for the day-to-day account management of client accounts, including but not limited to benefits inquires and billing/claims resolution
- Develop and foster quality relationships with clients and teammates
- Engage with customers and prospects at all levels of client's decision-makers as well as the day-to-day technical client representatives
- Work in conjunction with associated producer to develop customer service plans for each client tailored to their individual needs
- Compile and create annual renewal presentations to include benefit and cost summaries of renewals and applicable proposals while ensuring agreement with customer's request/requirements
- Correspond and coordinate with carriers and vendors on behalf of clients
- Compile and create quarterly or semi-annual claims utilization analysis for clients (level/self funded)
- Maintain client system of record
- Operate agency operating system and basic programs such as Word and Excel as needed
- Meet requirements for licensing as directed by the branch
- Consistently meet all Brown & Brown established quality control procedures and timelines
Required Qualifications:
- Minimum of 5+ year of experience in the insurance industry with a strong emphasis in employee benefits insurance preferred
- Life and Health license
- Proficient with management operating systems that support insurance sales, tracking and service
- Proficient with Microsoft Tools, Outlook, Excel, and PowerPoint
Preferred Qualifications:
- College degree preferred but not required with appropriate work experience
What We Offer:
- Excellent growth and advancement opportunities
- Competitive pay based on experience
- Paid Time Off (PTO)
- Generous benefits package: health, dental, vision, 401(k), etc.
- Employee Stock Purchase Plan
- Tuition Reimbursement and Student Loan Repayment Assistance
- Mental Health Resources
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
