Citi is seeking a Community Reinvestment Act (CRA) Data & Analytics Group Manager with extensive knowledge and experience in CRA. The CRA Data & Analytics Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals.

The CRA Data & Analytics Group Manager will be the technical expert and known internally and externally as a reliable, knowledgeable resource for Community Reinvestment Act (CRA) reporting requirements. Supports planning, directing and coordination of day-to-day Regulatory change activities related to new CRA changes.

Develops and oversees the CRA reporting of scorecards for overall CRA Lending, Investment and Service tests and provides oversight and review of the various line of business scorecards. Possesses a clear understanding of the firm's different businesses and CRA regulatory environment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results related to implementation of new CRA changes. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area. Full & matrix management responsibility of a team or multiple teams, including management of people and planning, to include performance evaluation, hiring, disciplinary actions and terminations.

Responsibilities:

• Project design and project management, coordinating on behalf of the CRA Regulatory Group with internal stakeholders, including business officers, legal, compliance, and risk.
• Exercise both thought leadership and initiative in developing and leading the bank’s efforts to implement changes to the CRA program in response to Citi’s evolving business model and regulatory requirements.
• Provide ongoing support to the development and implementation of CRA scorecards including Lending, Investment and Service.
• Demonstrate a comprehensive understanding of how areas of CRA analysis collectively integrate to contribute to achieving the Bank’s overall CRA performance goals.
• Oversight of CRA Data including KRIs to monitor CRA assessment.
• Assist in collaboration with First Line CRA partners in tracking CRA goals and initiatives to address gaps. Review monthly reports for Mortgage scorecard, Small Business scorecard, Branch distribution scorecard, Service activity including volunteer hours, Community Development Investment activities, and Community Development Loans.
• Provide review and summary for Branch service activity including usage rates of alternative delivery systems to management.
• Create management reporting to various CRA committee meetings. Effectively challenge the qualification for Community Development Loans (CDL’s), CRA Investment activities and Community Development Service activities.
• Develop, maintain, and document methodology and adaptation to support CRA program.
• Responsibility for ad-hoc reporting requests for data analytics. Ability to create complex reports requiring multiple parameters, summarizing data with crosstabs, using sections underlay for groups, and related report functions.
• Stay abreast of CRA related regulatory changes and assist in implementation of requirements for the relevant line of business.

Qualifications:

• Excellent communication and project management skills and ability to work on teams and with others
• Minimum 10+ years experience in data reporting and database management, preferably in CRA or Compliance function.
• Experience in a cross- functional environment working with various consumer products and constructing and explaining CRA requirements is essential.
• Knowledge of CRA reporting software and designing reports in database such as Tableau.
• Proficient with Microsoft office products, such as Word, Excel, PowerPoint and Outlook.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Strong time management, organizational, analytical, and problem-solving skills; attention to detail.
• Ability to present a professional image.
• Ability to work in a team environment.
• Ability to multi-task and to be flexible.
• Prior management experience and evidence of leadership is a plus.
• Understanding of Compliance risk framework.

Education:

• Bachelor’s degree in quantitative analytics, economics, statistics, engineering, or a related area, Masters preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

This is an intermediate level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Investment Banking Associate also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients.

Qualifications:

• 3 years of relevant experience in real estate and portfolio management
• Advanced MS Excel modeling skills; proficiency with MS office required; Familiar with database technology
• Bachelor's degree in Finance or closely related areas of Business Administration
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work under pressure in a rapidly changing environment in order to meet deadlines
• Ability to work on multiple projects simultaneously.
• Self-motivated and driven; Superior written and verbal communication skills
• Exceptional ability to collaborate across functions; Superior analytical and problem-solving skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Job Description

• Citi’s Global CRE Finance group is seeking an intermediate level portfolio / asset manager. The position will be based in NY and will be focused on Citi’s balance sheet exposures globally (NAM, EMEA and APAC).

Select Responsibilities:

• Manage all portfolio management functions throughout the post-closing life cycle, including: loan servicing, future fundings, extension / modification requests, payoffs, tracking of required documentation and administrative/loan modification requests from sponsors and servicers
• Active credit surveillance and reporting of all balance sheet positions, including, but not limited to: financial analysis, updated underwriting, market research and sponsor financial conditions. Prepare quarterly / annual loan reviews to be presented to senior management in business and risk
• Maintain loan portfolio database, ensure accuracy of all data and reporting provided by sponsors and deal teams, and tracked in Citi systems
• Assist in quarterly loan review meetings, including coordination of key follow-ups with internal risk, deal teams and outside parties (sponsors, legal, etc.). Ensure consistency in approach and presentation among global deal teams
• Monitor key global CRE business limits, including risk weighted assets and risk capital. Requires constant communication with the business and other internal groups in all regions to accurately track and project financing opportunities as well as loan payoffs and modifications
• Manage P&L reconciliation with middle and back office functions to ensure accuracy of both revenue and financing charges
• Ad hoc requests from senior management, auditors and regulators, including exposure analysis, portfolio/asset stress analyses, and others as appropriate
• Regularly examine and identify areas of opportunity for improvement in portfolio/asset management processes and procedures

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Senior Audit Manager is a senior level management position responsible for managing a complex and critical unit within Internal Audit, in coordination with the Audit team. The overall objective of this role is to develop and execute a robust Audit Plan, and direct complex audit activities for a component of the business at a regional or country level.

Responsibilities:

• Manage a team of Internal Audit professionals, recruit staff, lead professional development, build effective teams and manage a budget
• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports
• Lead reviews for all types of reviews, including the most complex, and review and approve Business Monitoring Quarterly Summaries
• Participate in major business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a related role
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Demonstrated successful experience in business, functional and people management
• Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables
• Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Audit Manager is an intermediate level role responsible for performing moderately complex audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to ensure that the firm meets audit standards and regulations and to work with business leaders to determine solutions for emerging issues.

Responsibilities:

• Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
• Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
• Collaborate with teams across the business and determine impact on overall control environment and audit approach
• Manage audit activities for a component of a product line, function, or legal entity at the regional or country level
• Leverage a comprehensive expertise to manage a team
• Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
• Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
• Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area Qualifications:
• 6-10 years of relevant experience · Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Effective comprehension of business side of audit function and subject matter expertise regarding technology application
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Effective comprehension of business side of audit function and subject matter expertise regarding technology application
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor's/University degree, Master's degree preferred

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Background

Citi Internal Audit (IA) is a dynamic global function of over 2,500 professionals located across more than 60 countries, covering Citi's global businesses and services to clients and customers through its network in 90+ countries.  Through a culture of continuous improvement, Citi IA is focused on maintaining its position as a best-in-class IA function and is committed to investing in people, learning and development, innovation and methodology programs.

The Internal Audit mission is to provide independent, objective, reliable, valued, and timely assurance to the Board, senior management and regulators of Citigroup and Citibank (and its subsidiaries), over the effectiveness of culture, ethical conduct, governance, risk management, and controls that mitigate current and evolving risks and to enhance the control environment.

The function is made up of multiple teams covering each of Citi’s product and functional areas, as well as dedicated teams for IA Operations, IA Innovation, and IA Quality Assurance.

Citibank, N.A. (CBNA or the Bank) is a direct, wholly owned subsidiary of Citigroup Inc. accounting for approximately 75% of Citigroup’s total assets. The Bank is subject to regulation and examination by the Office of the Comptroller of the Currency (OCC) and also by the Federal Deposit Insurance Corporation (FDIC) and the Federal Reserve Board (FRB). The foreign branches, representative offices and subsidiaries of CBNA are subject to regulation and examination by their respective foreign financial regulators as well as by the OCC and the FRB. In response to the guidance each of these agencies produces, the support team, under the CBNA CEO, is responsible for the governance and control infrastructure for the Bank.

The IA CBNA team is a central team within IA, reporting to the Chief Auditor for Citibank, N.A. This team will be accountable for oversight, coordination and direction within IA to enable consistent and sufficient coverage across CBNA by developing and maintaining strong working relationships with Internal Audit Product/Functions team(s), Business & Functions Risk/Control, Program leads and Citi’s CBNA Management Team. The team is responsible for effective check and challenge and driving consistency, coverage, structuring and resourcing needs, coordination, aggregation, and reporting from an IA perspective of CBNA. The IA CBNA team also provides risk-based audit coverage of Citi’s compliance with the OCC Heightened Standards.

Job Description

The Audit Manager is an intermediate level role responsible for managing a team that is performing complex and critical audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to manage an effective Internal Audit team, that ensures the firm meets audit standards and regulations in partnership with business leaders and the develop, execute, and evaluate audit plans.

The individual will be a member of the IA CBNA team reporting to the CBNA IA Director focusing on matters across CBNA and select audit activities. These audit activities include leading a centrally managed, cross functional audit to assess Citi’s compliance with the OCC Heightened Standards, as well as monitoring and validating management’s remediation efforts, where applicable.

In addition to performing audits and validation work, the Audit Manager will produce high quality governance reporting for the CBNA Chief Auditor, becoming a subject matter expert on source data and IA management information, and driving key IA initiatives, as required.

Responsibilities

• Develop and execute audit plans, and manage audit activities, including delivering risk-based audits, validating issues, updating risk assessments, performing quarterly business monitoring.
• Manage a small to medium sized team of Internal Audit professionals that delivers audit reports, in accordance with Internal audit and regulatory standards.
• Centrally manage audit assurance activities executed by cross functional IA subject matter experts to assess Citi’ compliance with the OCC Heightened Standards.
• Establish and maintain a working relationship with key stakeholders including the CBNA & Controls management team and the Chief Administrative Officer (CAO) team.
• Build strong partnerships across IA to develop a strong understanding of IA’s coverage of high impact areas for CBNA and Controls.
• Prepare high-quality, board-level reporting in relation to IA work on CBNA, ensuring a succinct summary of the key items/themes for attention, supported by accurate, insightful analysis
• Coordinate with IA’s Global Management Information team to create advanced automated solutions to drive reporting for key stakeholders on audit information and control environment trends; ensure operational information related to IA CBNA activities is provided timely to key stakeholders
• Apply a legal entity lens to IA’s audit universe and plan, proactively analyzing and identify any gaps in assurance coverage for CBNA
• Advise and assists the business on change initiatives, while advancing integrated auditing concepts and technology adoption
• Operate with a limited level of direct supervision and exercise independence of judgement and autonomy
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 6-10 years of relevant experience
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills

• Demonstrated ability to remain unbiased in a diverse working environment
• Strong understanding of Control Standards
• Experience providing timely, high-quality, insightful data analytics and reporting under tight deadlines and among multiple competing deliverables, with flexibility to prioritize workload accordingly.
• Knowledge of banking rules and regulations such as the OCC Heightened Standards.
• High level of proficiency with the MS Office Suite is essential, including Excel functions and PowerPoint. VBA knowledge is a plus, as is experience working with datasets in an SQL environment.

Education

• Bachelor's/University degree, Master's degree preferred

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citibank, N.A. seeks an Asset/Liability Optimization Senior Group Manager for its New York, New York location.

Duties: Work with Liquidity Management Services (LMS) Product Teams, Treasury, and Finance functions in order to establish strategy. Work with regional teams to set the deposit strategy. Drive funds transfer pricing objectives and ensure that deposit behaviors are appropriately reflected. Assess Funds Transfer Pricing architecture to ensure that deposit business changes are appropriately covered without unanticipated impacts. Responsible for conducting in-depth country assessment of funds transfer pricing methodologies to ensure appropriate behavioral treatment of deposits. Provide further visibility on regional single yield curve assumptions and results. Achieve consistency in Transfer Pricing policy and performance, enforce economically sound policies and practices. Engage with senior managers to discuss and challenge key funds transfer pricing methodologies. Lead TTS efforts in assessing and challenging current single yield curve, interest rate risk, and hedge methodologies that impact TTS regions. Support the delivery of TTS (Trade and Treasury Services) treasury-related regulatory and Consent Order requirements. Work on setting balance sheet and spread optimization objectives. Develop analytics necessary to proactively manage the balance sheet and monitor progress and performance against stated objectives/targets. Conduct interest rate exposure assessment of deposit portfolios client return analytics, spread performance, balance regressions, global comparative performance, and price reviews. Support ongoing monitoring of balance sheet items with regulatory implications. Ensure that allocated assets have the proper risk associated against returns. Enhance intraday allocation process and roll over to other regions. Drive discussions for LMS around capital allocation methodology. Provide leadership to the regions by setting direction. Set principles to ensure that deposits are appropriately reflected. Identify revenue opportunities that may be achieved through product design and spread management. Represent LMS in Global Liquidity management forums to ensure that liquidity premium is appropriately reflected for the deposit business. Influence Balance Sheet Costing methodologies. Lead RWA discussion with peers. Contribute to capital allocation methodology change in the franchise. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements: Requires a Bachelor’s degree, or foreign equivalent, in Business Administration, Finance or related field and 8 years of progressively responsible post-baccalaureate experience as a Trader, Country Treasurer, Country Markets Head, Treasurer Assistant, Treasury Sales, or related position performing risk management within a global financial services institution. 8 years of experience must include: Asset / Liability management; Funds transfer pricing; Global optimization techniques including single yield Curve and Beta hedge; Interest rate risk and economic value sensitivity analysis; Deposit behaviors, asset-liability management, planning and analysis; and Excel and MS Access. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #24723878. EO Employer.

Wage Range:               $277,410 to $277,410

Job Family Group:      Product Management and Development

Job Family:                  Asset/Liability Optimization

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Internal Consulting, SVP

• The SVP is part of the core member of Citi’s internal consulting (IC) organization.  The key roles of the internal consulting organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change.
• The SVP uses methodologies to deliver and support specific Citi operating model and business process improvement projects and programs.  Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship.
• In addition to participating on operating model, process improvement and process transformation projects and programs, the SVP owns specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization.  As such, the individual is expected to support IC Senior Leadership in building the internal consulting team’s approach for delivery of operating model, process improvement and process transformation.
• The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership.

RESPONSIBILITIES:

• Support IC Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change.  Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value.  Conduct and incorporate research and competitive analysis as required.
• Support IC Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities.  Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities.  Support conducting and incorporating leading practice assessments and benchmarking as required.
• Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change.  Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach. 
• Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation project launch. 
• Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies and support the establishment of the Citi Productivity Playbook for Process Improvement and Process Transformation. 
• Help create culture change within Citi. Reduce time to market, boost quality, raise employee morale and become a more adaptive organization.

BASIC QUALIFICATIONS:

• At least 8 years of project management or consulting experience including Operating Model Transformation, Process Transformation within cross functional teams at a Financial Services or Management Consulting Organization.
• At least 3 years of experience leveraging Agile, DMAIC, and Lean Methodologies to lead business transformation for large, complex financial institutions. 

PREFERRED QUALIFICATIONS:,

• At least 3 years of experience as a Management Consultant or consultant within Investment Banking
• Demonstrated ability to engage internal and external stakeholders and executive leadership through exceptional communication and presentation skills.
• Advanced skills in MS Excel, PowerPoint and other data visualization tools
• Experience analyzing processes and creating process maps / user journeys

Characteristics for Strong Candidates:

• Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
• Can work effectively in a team-based collaborative model as well as independently
• Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities
• Detail oriented and effective multi-tasker

• Familiarity with digitalization concepts and emerging trends as it relates to Process Improvement and Process Transformation and experience integrating technology priorities and requirements into the development of holistic process models and solutions.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Role Summary:

The Head of the U.S. Personal Banking (USPB) Unsecured High Risk Segment Group is a new position that is part of Citigroup’s consumer bank risk executive team and reports directly to the In-Business USPB Credit and Franchise Risk Head. Key responsibilities cover managing the high-risk customer segment in the Cards and Unsecured portfolios, covering onset of risk through balance control, collections, loss mitigation and recovery.  

Responsibilities:

• Segment Definition: define and identify high-risk customer segments based on various risk factors such as on and off-us credit build and payment behaviors, default probability, and pattern change
• Strategy Formulation: Develop and implement comprehensive champion and challenger strategies covering balance control (credit line decreases, line closure), early/mid/late stage collections, loss mitigation, and recovery.  Assess customer engagement patterns to take into account contact and digital strategies.
• Journey Mapping: Create customer journey maps tailored to this segment, driving seamless and effective processes end-to-end
• Data Analysis: Utilize data analytics and collaborate with modeling groups to assess risk levels and develop tools and strategies to optimize returns.
• Policy Development and Implementation Execution: Collaborate with cross-functional operations and Cards segment managers to establish and implement standards, ensuring compliance with regulatory requirements and meeting industry best practice. Manage external agencies, including asset sales.
• Performance Monitoring: Establish key performance indicators and metrics to monitor effectiveness of strategies; implement MIS to identify new trends and signals.
• Identify and manage credit abuse:  Identify patterns indicative of credit abuse, implement early warning interventions, and review and update credit abuse detection mechanisms
• Stakeholder Engagement: Engage with internal stakeholders including risk management teams, business units to communicate findings, inform loss and recovery expectations, and provide input into originations and line strategies. 
• Team Leadership: provide leadership and guidance to a team of professionals responsible for executing strategies, fostering a culture of accountability, innovation, and continuous improvement.

The position requires significant collaboration across all consumer lines of business, collections operations, recovery operations, compliance, legal, independent risk, and other groups. The individual serves as a member of the Risk Management Leadership Team and leads a large team of employees both onshore and offshore

Qualifications:

• 15+ years’ experience in credit risk management, with expertise in collections and recovery functions, through the economic cycle; experience with Fintech desirable
• Bachelor’s degree, Masters preferred
• Strong analytical skills and proficiency in data analysis tools and techniques.
• In-depth knowledge of regulatory requirements and industry standards.
• Excellent communication and leadership, demonstrates strong partnership and trust with stakeholders across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise
• Experience with and previous exposure to internal or external control functions and regulators
• Strong interpersonal skills and ability to challenge & influence at all levels of management, flexibility to work well with varying personal styles, and ability to create a diverse & inclusive culture

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Acquisition Product Strategy Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. As the Acquisition Product Strategy Manager, this individual partners with acquisition channel heads to develop effective offers and messaging.  Serves as the primary liaison to the product management team on strategic initiatives, leading and optimizing go to market strategy to meet product objectives.

Responsibilities:

• Developing and articulating portfolio strategic objectives
• Lead articulation of go to market strategy and learning objectives
• Ensuring regular review of acquisition metrics
• Providing product input and insights for creative development
• Maximizing portfolio results, within the broader set of products, channels, and priorities for acquisitions
• Provide acquisition subject matter expertise in product management
• Partners with product on pricing strategy, new products and enhanced value props
• Partner with Risk/Analytics to prioritize product and cross channel initiatives
• Monitors test performance and proactively recommends rollout
• Monitors and tracks account volume, works with channel owners to explain variances and plan around changing behavior
• Provide acquisition subject matter expertise in product management and overall P&L discussions
• Project management lead on approval process for acquisition programs including: management and negotiation of timelines, creating team alignment and providing strategic thought leadership.
• Owns overall marketing strategy and marketing roadmap
• Sets strategy, aligns with Citi Channel acquisition teams
• Optimizes across “owned “  (eg core Citi and Partner channels ) and “earned” (eg PR, Brand, Advocacy) channels and drives efficiency
• Manages any new product launches or product construct changes across acquisition
• Partners with product on pricing strategy, new products and enhanced value props
• Reviews creative and provides insights into marketing messages
• Facilitates sharing results, test plans, forecasts, and priorities with product management team;
• Provides inputs into quarterly strategy review and approvals
• Provides input into forecast
• Drives growth through strategic initiatives 
• Lead strategic projects as required

Qualifications:

• 10+ years of experience
• Broad knowledge of analytics, marketing, risk, and operations. 
• Strong knowledge of regulatory environment in this industry. 
• Needs to fully understand risks associated with consumer protection laws and ongoing changes in industry that carry large visibility to the company. 
• Requires deep understanding of the business and how best to optimize the use of internal and external resources as well as cross-functional teams. 
• Expertise in devising multiple financial solutions that solve for multi-faceted business problem (accounts, activation, risk performance, ANR, CPA, ROTA, NPV). 
• Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.  For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what is right fuel our culture.

This role will be part of Global Business Development Office within CCB and provide support to accelerate key initiatives and help execute against CCB’s ambitious growth strategy.

Key Responsibilities include:

• Provide critical support to key initiatives cutting across program, project, and early stage product management, depending on the context. These initiatives likely involve a mix of digital and non-digital efforts and may often be starting at inception.
• Help stand up strategic initiatives for success, including:
  • Defining and validating problems/solutions
  • Facilitating initial scoping, resource requirements, and OKRs
  • Establishing initial governance, rhythms, and project/product practices, incorporating agile practices as necessary
  • Ensuring the business case is adequately written and linking key assumptions in the business case to the project plan
  • Instill best practices from product and project management into the team as standard ways of working from the outset
• Help deliver strategic initiatives faster and with better outcomes. This includes
  • Knowing when to leverage key enablers, such as process engineers, designers, technologists, and functional teams
  • Tracking dependencies, risks, funding, and milestones
  • Ensuring timely identification and, where appropriate, remediation of risks, issues, and dependencies
  • Helping to design lean experiments and coordinating efforts to get them to fruition quickly
  • Communication to executive management and cross functional teams on updates and escalations
  • Planning of organizational readiness activities necessary to handover the expected outcomes into the organization
• Ensure that strategic initiatives are compliant to relevant standards, including
  • Ensuring program/project/product artifacts and ceremonies are adequately created and followed, and adhere to Citi project and program management policies
  • Ensuring appropriate status is maintained in official system of record (PTS / JIRA)
  • Ensure appropriate documentation and approvals are met ahead of key milestones or launch
  • Supporting Accountable Executives and Responsible Owners in preparation of artifacts that demonstrate completion of program objectives to fulfill governance and oversight teams’ requirements for initiation, planning, execution, and closure
  • Ensure management of actual spend against budget is embedded within the Project Management framework with escalation paths and decision points defined

• Work with other colleagues in the Strategic Execution team to help standardize approaches to project and product management, as well as instill relevant best practices, across the business, including non-strategic initiatives.

 Critical competencies for ideal candidate:

• Is known as someone who naturally excels at “getting stuff done”
• Exhibits confidence and agility during change and transition to rally others around a clear purpose/direction, and keep focus during uncertainty
• Can confidently facilitate workshops, executive meetings, and hard discussions with diverse teams
• Excellent written and verbal communications
• Highly organized
• Creates alignment and transparency across teams
• Experience in working cross-functionally and across regions/functions to drive partnership development, success and to deliver business outcomes

Requirements:

• 6-10 years relevant experience, including at least 3 years in institutional banking
• Knowledge and expertise in Program Management, including project management and agile product development
• Understanding of Lean Startup methodology
• Has helped launch at least one new product (internal or external) from inception in a highly regulated environment
• Can competently facilitate implementation of OKRs
• Can explain agile processes to senior executives
• Competent with Jira
• Experience planning and leading collaborative workshops (e.g. design thinking)
• Able to create basic financial models and business cases

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Audit Manager is an intermediate level role responsible for performing moderately complex governance audits and assessments of Citi’s risk and control environments in coordination with the Audit team. The overall objective is to utilize in-depth subject matter expertise to ensure that the firm meets audit standards and regulations and to work with business leaders to determine solutions for emerging issues.

Responsibilities:

• Consistently develop, execute and deliver audit reports focusing on governance of legal entities and geographies in a timely manner, in accordance with Internal Audit and Regulatory standards
• Review and approve the Business Monitoring Quarterly summary for in-scope audit entities and serve as lead reviewer for all reviews
• Collaborate with teams across the business and determine impact on overall control environment and audit approach
• Manage governance audit activities, leveraging all previous experience of auditing the area of governance to ensure audit remain on track and are executed to the standards required
• Leverage a comprehensive expertise to manage and coach a team
• Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
• Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
• Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience
• Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
• Effective comprehension of business side of audit function and subject matter expertise regarding technology application
• Effective verbal, written and negotiation skills
• Effective project management skills
• Effective influencing and relationship management skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor's/University degree, Master's degree preferred

#NAMInternalAudit

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Transaction Management is responsible for supporting multiple aspects of the corporate lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control.  The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.

• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.

• Aid in the design and implementation of technology including testing and rollout.

• Provide training and support to transaction management staff and business constituents.

• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.

• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.

• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.

• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle

• Participate in projects to enhance performance and efficiency.

• Take part in loan remediation and loan system testing / migrations.

• Actively manage and maintain a deal closing pipeline of loan transactions.

• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Individual must have excellent communication, organizational and interpersonal skills.

• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. 

• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.

• Tableau or visualization tool familiarity

• Experience with Loan IQ, transaction capture tools, etc.

• Keen attention to detail

• Developed analytical and problem-solving abilities

• Client relationship and solution skills

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution

• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.

• Experience working with clients under time constraints to facilitate a transaction or process.

• Proven ability to collaborate with team members, Senior management and other business constituents

• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems

• Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders

• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending

• Deep understanding of operational processes supporting Wholesale lending

• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture

• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelors/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi's Treasury and Trade Solutions (TTS) provides an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations.

The Americas Payments Pricing Manager will be responsible for supporting the pricing strategy of Cash Management products for NAM and LATAM and driving its execution. The candidate will work with partners across Sales, Coverage, Product, Billing, etc. to define the pricing parameters and processes for products across TTS in order to support client deal pricing on an ongoing basis as well as evolve the economic model for the TTS business.

The individual will also have responsibility to periodically review the client base for suitability of current pricing levels, with modifications where appropriate, in addition to helping out with side projects such as Internal Audit, Re-pricing initiatives, revenue leakage opportunities, among others.

Key/Selected Responsibilities

• Responsible for the pricing of both Cash and Commercial Cards deals in the NAM/LATAM regions

• Strong working partnership with the Sales and Product teams in order to identify suitable pricing for each client, in addition to partnering with the Data & Analytics team, ensuring a good understanding of the existing product / account / charge codes to form the basis of client pricing

• Build a strong working relationship with the Commercial Cards organization, specifically the Network Management team, by hosting bi-weekly meetings and ensuring that Cards pricing is profitable

• Create individual pricing proposals for Commercial Cards clients that strike a balance between competitive yet lucrative for Citi, focusing on reduced usage of the Citi balance sheet

• Establishing a governance process for new price points to be introduced in NAM/LATAM, as well as establishing a governance around Commercial Cards and Cash products pricing

• Execution of fee re-pricing across different client sectors by working across various teams to communicate these changes; ensure repricing is applied properly to clients’ existing pricing

• Create specific pricing packages to be offered across the country by working closely with product partners and Data Teams, and the Sales organization

• Monitor the inflow of Commercial Cards deals and assign these deals to respective members of the Pricing Team

• Make recommendations to Senior Management with fully fleshed out strategy and business cases for Pricing proposals

• Review client profit ratio and make decisions related to pricing

• Lead trainings for other team members, especially analysts and more junior colleagues, by walking them through deals and creating training guides and materials for future team members to follow

• Assist in ad-hoc projects that come across the Pricing desk, such as Internal Audit, Sign-On Bonus approvals, go-forward Product pricing conversations, etc.

Qualifications

• Bachelor’s degree, Master’s a plus

• 6+ years of related experience, in Banking and Cash Management products preferred.

• A highly motivated and experienced professional prepared to lead and manage a complex yet important pricing execution and strategy of Cash and Commercial Cards in the NAM/LATAM regions

• Knowledge of Payments & Receivables products and the nature of how clients use these services, how they are priced, etc.

• Experience in collaborating across teams in order to receive relevant information from each respective team required in order to price properly.

• Bi-lingual in Spanish a plus

• Proficient in Microsoft Office (Excel advanced proficient preferred, PowerPoint proficient)

Competencies

• Forward looking strategic thinker with strong understanding of TTS products

• Creative, innovative, high energy with strong initiative

• Strong communication skills

• Strong executive presence

• Comfortability presenting to senior leadership

• Influencing skills to manage stakeholders effectively

• Strong execution and project management skills: thorough follow-through & attention to detail

• Strong analytical and problem-solving skills; familiarity with data analytics a plus

• Excellent interpersonal skills and ability to work with partners

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Personal Banking & Wealth Management (PBWM) organization delivers a wide array of banking, credit, payments, lending and investment services to individual consumers and small businesses.   Our products and services cover a wide range of client banking needs including credit cards, banking, mortgages and investment advisory services.

To deliver on our brand promise, we operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

Marketing and Franchise Development (MFD) is a critical area of focus and growth for PBWM.  The Media team within MFD is comprised of product and channel marketers who are responsible for driving growth while transforming our digital marketing capabilities to shift the quality and mix of digitally sourced accounts.  This includes profitably acquiring new accounts, managing key acquisitions channels, bringing new and refreshed products to market, partnering on through-the-line campaigns, testing new tactics, and driving marketing innovation.

The SVP Head of Affiliate and Partnerships will lead a team of seasoned affiliate marketing professionals across all Consumer Lines of Business (e.g. Cards, Deposits, Mortgage) managing business strategy and execution, with an emphasis on managing the channel’s media, optimization, budgeting, testing and reporting processes, and driving profitability.  The candidate will be responsible for identifying and supporting new marketing channel opportunities, process improvements, channel expansion, and QA. This role will work closely with the rest of the Digital Channels team, the broader Citi digital acquisitions team, data science, risk, fraud, legal, and compliance teams, as well as Citi’s affiliate agency and partners. Strong cross-functional capability a must.

This person will be responsible for oversight and management of the internal affiliate team and agency relationship, as well as integration with cross-channel initiatives and measurement.  The marketer will be critical in the development and testing of marketing creative & placements, campaign & budget planning, spearheading control and quality assurance, and tracking performance.   Maintaining strong relationships across multiple teams and partnerships and overseeing day-to-day management with a hyper-focus on details will be critical to success. 

Beyond overseeing our marketing efforts, the SVP will also play a role in evolving new channel capabilities and/or business lines.  This includes leading special projects and product launches, establishing audience and targeting strategies, and developing marketing analytics capabilities to ensure proper campaign optimization across profitability metrics (e.g. NPV, ROAS). 

Responsibilities:

• Lead end-to-end affiliate business strategy and campaign management process across marketing campaigns from setup to deployment to reporting, with an extreme focus on detail and flawless execution
• Drive channel acquisitions growth through understanding the competitive landscape, optimizing existing channel performance, and identifying new messaging, targeting, or capability opportunities.
• Contribute to channel capability development efforts including personalized offers, enhanced targeting and segmentation, third party data integration, etc.
• Own test & learn roadmap for the Affiliate Channel, with a focus on partner and offer optimization.
• Support acquisition insights function, including reporting, tracking and forecasting to help evaluate program performance, and compiling / analyzing campaign results across funnel metrics and KPIs to identify opportunities for growth or improvement
• Manage team of 6+ direct reports and relationship our affiliate agency, and work with and internal/external partners to identify efficiencies and improve channel operating effectiveness
• Apply critical thinking skills to identify and size new acquisition opportunities, assess customer impacts, and make new recommendations to drive business growth.   

Qualifications:

• 8-12  business experience in development of marketing, product or offer strategy, and/or actively managing channel(s) to target prospects. Affiliate marketing experience strongly preferred.
• Experience in developing and delivering on short and long-term business strategy
• Proven ability to directly build and manage a high-performing team to exceed goals
• Experience heading up key special projects, inclusive of new marketing channels, product launches, or innovative targeting
• Familiarity with reporting and analytics processes, reporting, P&L models, and fundamental analytic tactics to derive insights
• Strong communication, presentation and influencing skills
• Strong proficiency with Excel and PowerPoint with an aptitude to quickly learn new systems, platforms and software
• Financial services industry experience preferred

Leadership Competencies:

• Curious self-starter who is able to be partner-focused, generating ideas, while coordinating multiple projects with varying timelines simultaneously
• Ability to inspire and mentor a direct and extended team, be adaptable and establish priorities
• Demonstrated ability to manage multiple tasks/projects simultaneously and drive solutions to complex problems
• Outstanding facilitator, able to partner with business products leads and stakeholders to brainstorm, evaluate, select, and implement solutions on affiliate marketing needs
• Resourceful and pragmatic problem-solver, forward thinker with independence of thought
• Superior attention to detail, with a process-oriented mindset
• Excellent interpersonal, listening, relationship building and negotiations skills
• Comfortable operating in a highly matrixed, complex environment
• Strong sense of accountability and decisiveness in a strong work ethic culture

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting