Total 4 customer service job vacancies in Transportation / Logistics category in TH-AIA Tower 2-Bangkok

WHAT YOU WILL BEE DOING

Customer Service

• Be in direct contact with customers and oversea teams regard sea import shipments.
• Obtain shipment greenlight from customers.
• Check documents accuracy and send pre-alert to customers.
• Update status to customers in any case of plan change.
• Manage daily assigned tasks and solve problems regard sea import shipments.
• Maintain good relationship and focus on customer’s satisfaction.

Operation Support

• Sending an arrival notice to consignee.

• Following up MB/L, HB/L and all concerned document from network as well as sales team

• Submitting a customs manifest to shipping line in due time

• Receiving or creating job file in Pegasus system.

THE SUCCESSFUL CANDIDATE

• Working experience related in Sea Import Operation process.
• Good command of writing & speaking English
• Service minded, self- motivated
• Confidentiality, organized and detail-conscious
• Able to work hard under pressure and time limit and teamwork
• Computer literate

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

- Membantu proses loading dan unloading unit DT 

- Mengarahkan unit DT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit DT

1.        To take orders and make freight and document pick-up arrangements.

2.        To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team.

3.        To review, check and verify air export documents as provided by shippers.

4.        To strictly follow export-handling procedures as established by the management.

5.        To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities.

6.        To do shipment tracking and advise local or oversea customers and offices on any discrepancies.

7.        To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints.

8.        To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL

9.        To take up additional assignments as required to meet with the Company needs.