Business Support Officer - Housing, Neighbourhood & Building Services (HNB)
Salary: Band 6 - £26,073 - £29,777 p.a.
37 hours per week - full time - hybrid working can be agreed with the Assistant Director
About the Directorate:
The Housing, Neighbourhood and Building Services Directorate is delivering a range of customer-facing services, including building and housing services. It is one of the largest directorates in the city council with a wide and varied mix of functions but all with a core purpose to provide good quality service to our customers, a culture of driving service improvement and generating income.
This role will be part of the building services team who are responsible for the maintenance, repair and construction of assets. You will provide a comprehensive personal support service and report to the Assistant Director of Building Services as well as supporting his management team.
This is an exciting opportunity with a wide-ranging remit and suited to individuals with experience keen to grow and develop.
What is the role?
The Assistant Director for Building Services requires the support of an individual that is up for the challenge, has a desire to learn quickly, interested in building maintenance and construction, dedicated to getting things right the first time and is methodical and organised. You will have excellent communication skills and significant administrative experience to be able to provide immediate support.
The role will support the monitoring and tracking of key actions for the Assistant Director including preparation of materials required for meetings and highlighting any areas of concern. This will include liaison with staff and stakeholders to ensure required actions and activities are carried out.
As a Business Support Officer, you will be a key point of contact for Assistant Directors, Heads of Service and other managers throughout building services and the directorate. Sharing and managing communications, supporting the response to complaints as well as organising, attending, and minuting a wide variety of meetings both in person and via Teams. You will work closely with other Business Support Officers and the Executive Personal Assistant to the Director and will need to establish good working relationships with these and other key contacts across the directorate.
The role is part of the business support arrangements for the directorate, and you will be part of a team of officers with similar roles across the directorate working collaboratively together to ensure the smooth operation of business support arrangements. The role plays a key part in conveying a professional and positive image for the directorate and will be a positive ambassador for the work of Portsmouth City Council.
For full details of the role please click HERE for the job profile!
Who is the person?
You need to:
- Be proficient in the use of IT systems including M365 applications including Word, PowerPoint
- Have a good understanding of the importance of measures and data and the ability to confidently create and use Excel spreadsheets to extract and analyse data.
- Have excellent organisational and time management skills with the ability to work to tight deadlines, adapting quickly to reprioritise workloads at short notice.
- Have the ability to confidently manage multiple diaries, arranging meetings using Outlook while being considerate of conflicting priorities.
- Have excellent communication and people skills, both written and verbal with a confident telephone manner and good literacy and numeracy skills
- Demonstrate a good understanding of Data Protection and the importance of confidentiality when dealing with sensitive information.
- Show an understanding of Portsmouth City Council's structure and responsibilities.
- Be flexible in the timing of working hours to support the demands of the work.
- Possess a high level of self-motivation, ability to self-manage and use you own initiative to solve problems.
- Have demonstrable experience of working within a busy office environment, performing administration duties to a high standard with a large degree of autonomy.
If you have any questions, or would like an informal discussion about the role, please call Colette Hill on 023 9283 4872 or email at colette.hill@portsmouthcc.gov.uk or Lois.Lanning@portsmouthcc.gov.uk .
Closing date: 15th November 2024.
We may close this advert early if we receive many applications of a good standard.
Assessment Centre: 27th November 2024
Interview date: 28th November 2024
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile!
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
- A generous pension scheme
- Up to 31 days annual leave per year pro rata + bank holidays
- We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.
- A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco
- Free Access to Employee Assistance Program (EAP) and wellbeing support
- Access to a wide range of training and development opportunities including apprenticeships
- Potential to purchase additional annual leave
- Business travel support and initiatives, including bike loans
Click HERE to see all the benefits of working with us!
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk
