Summary
This is an inside Sales Administrator position for a global engineering and manufacturing company. The right person will play a pivotal role in driving sales and maintaining strong customer relationships. With a focus on delivering exceptional customer service, the successful candidate will demonstrate excellent communication skills, professionalism, and a proactive approach to meeting customer needs.
Responsibilities
* Processes inbound sales calls and purchase orders received via email, phone or fax.
* Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgement.
* Enters and approves sales orders from customer purchase orders.
* Recommends type of packaging or labelling needed on orders.
* Reviews documents to ensure completeness and accuracy prior to data entry.
* Participates in quality Management System issues relating to the sales function.
* Partners with customers to address their project needs and assist in finding solutions.
* Complex projects order entry
* Sales Analysis
* Interact with the technical team for review of drawing / specification
* Submit technical and commercial proposals
* Invoicing and follow-up for payment collection
* Communicate with suppliers for bought out spare parts
* Limited financial responsibility: Approve purchase invoices, balance stock list and enter overhead invoices.
* Understands and supports sales policies and procedures to provide effective customer service.
* Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
* Performs other duties as assigned by supervisor.
Knowledge, Skills and Abilities
* Ability to speak and write clearly and persuasively. Must be able to balance team and individual responsibilities, exhibit objectivity and openness to others' views. Contributes toward building a positive team spirit.
* Proficiency in use of Microsoft Office; specifically, Outlook, Excel, Word, and Access
* Must be able to effectively present information and respond to questions from managers and customers. Must have impeccable attention to detail.
* Demonstrate confidence, a positive attitude, be a self-starter and possess good organisational skills. Individual should be committed to expanding product knowledge and utilise all available resources, striving for continuous improvement.
Days/Hours: 39 hours a week - in office 4 days a week and 1 day at home.
