Total 30 Manager level Sales / Marketing job vacancies in Stoke-on-Trent, ST1 5BY

We are a group of colleges in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and The Skills Academy. Education Training Collective (Etc.) delivers a full range of courses, training and apprenticeship opportunities, as well as professional and commercial courses.

Our aim is to create greater opportunities for all of our students and communities by equipping people with the skills to help them into employment, raise aspirations and meet the economic demands of the region. ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. We are looking for candidates who share this commitment.

We are seeking a dynamic and forward-thinking Business Development Manager to drive growth in employer-facing provision across the Education Training Collective, reporting to the Group Marketing & Business Engagement Director.

As the leader of a small, but incredibly impactful team, you will be a strategic thinker, you will be solutions focussed and use your natural ability to create long-term relationships which employers which result in solutions to the skills challenges across the Tees Valley and beyond.

What you’ll do:
• Manage and support the Business Development Coordinators to achieve monthly targets for commercial and apprenticeship programs.
• Create and implement innovative operational plans to enhance apprenticeship and training growth.
• Build relationships with large levy-paying businesses to promote and recruit for our apprenticeship programs.
• Lead the development of our CRM system to improve engagement with staff and employer clients.
• Utilize IT systems for effective reporting and financial management.
• Set and review performance targets and contribute to business planning.
• Oversee apprentice recruitment processes and analyse current trends.
• Stay updated on government policies affecting apprenticeships and workplace learning.
• Ensure compliance with all relevant policies and manage departmental budgets effectively.

The type of person you will be:
• Education: Relevant degree or equivalent experience in business development or a related field.
• Experience: Proven track record in business development, particularly in apprenticeships or training sectors.
• Knowledge:
o In-depth understanding of apprenticeship, BELP and Bootcamps processes.
o Up-to-date knowledge of T-Levels, Study Programmes, and Industrial/Work Placements.
• Motivation: High degree of motivation to achieve demanding performance targets.
• Business Acumen: Experience in identifying and pursuing new business opportunities.
• Relationship Building: Ability to establish effective working relationships with staff, businesses, and stakeholders.
• ICT Proficiency: Skilled in using ICT for tracking performance, delivering presentations, and management reporting.
• Resilience: Flexibility, stamina, and reliability to work under pressure and meet deadlines.

Why Join Us?

We are proud that 93% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:
• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Pro-Hybrid working employer
• Local Government Pension Scheme (LGPS) with 15.7% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Wellbeing Days (in addition to annual leave)

Schedule
• Monday to Friday
• Hybrid working pattern – work from any Etc. location and working from home is available
• Flexible lunch breaks

If you believe you have the necessary skills, commitment and determination to succeed and would relish the opportunity to work with us, then we would LOVE to hear from you.
The closing date for receipt of completed applications is midnight 11th November.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.
If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website. Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or email helpline@nacro.org.uk or phone 0300 123 1999 Unlock – http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848.
We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/

*note we do not accept CVs or late applications, no agencies please

All applications must be completed via our website https://www.the-etc.ac.uk/join-our-team/

Proud member of the Disability Confident employer scheme

SALES MANAGER JOB
Clacton on Sea
40k basic – 60k OTE + CAR + BENEFITS

YOLO Recruitment are currently looking for a Sales Manager for their clients main car dealership close to Clacton on Sea.

A motor trade Sales Manager is responsible for supervising and motivating sales staff.

You will be tasked with promoting and encouraging strategies to sell vehicles. Typical Sales Manager duties will include , organising schedules, training, interviewing, hiring staff, and setting goals.

This role involves the constant managing and mentoring of a sales team where assistance to car selling is one of the main priorities. Customer care is also high on the priority list.

Some motor trade sales managers sell cars themselves, but most are focused on creating the strategies, budgets, and promotions that empower their teams to sell cars.

You will need to have previous experience in the motor trade as a Sales Manager or have a strong sales background as a Business Manager, Sales Controller or Transaction Manager wanting to take the next step!

The hours for this Sales Manager role will be Monday to Saturday with a day off in the week. NO SUNDAYS. 5 DAY WORKING WEEK!

To find out more regarding this Sales Manager role, please contact Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!

Exciting Opportunity Alert!

Our award-winning Estate Agency client are looking for a highly successful and experienced Executive Sales Manager to join their Sunbury office.

If you thrive on recognition and aspire to excel in everything you do, this is the perfect opportunity! Be part of a highly successful and expanding Estate Agency with a structured career path up to regional management, that recognises and rewards excellence.

As an Executive Senior Sales Manager, you will:

• Create the largest active market share of any agent in the area
• Maximise revenues and grow the property register
• Develop exceptional working relationships with clients to encourage repeat business and recommendations
• Maximise branch profit and achieve all financial targets
• Manage performance of employees through regular 1:1's, reviews etc
• Influence a result through effective team management, action planning and delivery of plans

Ideal Candidate Qualities:

• Previous Estate Agency and customer services experience
• Target driven and tenacious, with demonstrable evidence of achievements
• Effectively manage a team
• Motivated and enthusiastic
• Display high standards of service and presentation
• Good organisational skills
• Demonstrate ideas and initiative around plans for market growth
• Hold a full driving license, have your own car and be insured for Business Use

What our client can offer:

- Comprehensive Training: Learn the ins and outs of the company and market share generation methods.

- Unlimited Earning Potential: Enjoy uncapped commission opportunities and bonus incentives.

- Continuous Growth: Thrive with ongoing career and personal development opportunities.

- ✈️ Rewarding Success: Qualify for annual award trips and exciting prizes.

- Celebrating You: Enjoy a paid day off for your birthday after successfully passing probation.

- Increased Perks: Watch your holiday entitlement grow with each year of service.

- Health care Benefits: Access personal private health care upon successfully passing probation.

Customer Marketing Manager - Ross on Wye, Herefordshire

25 days holiday + Bank Holiday (Increasing with service), Healthcare cash plan, Bonus scheme, Employee Assistance Program, Bonus scheme, Private Medical Insurance, Share scheme

Our client is a leading manufacturer that is dedicated to producing products that's quality is recognised as second to none. This a brand new role within the business which has come by because of a strong order book with growth into various export markets and a very close knit team they are looking for a Customer Marketing Manager to join their close team.

Role & Responsibilities:
Accountable for developing long-term brand growth across the creation of effective and powerful marketing programs

Lead development, creating and implementation of customer marketing plans

Work closely with customer marketing partners to deliver best in class activity

Developing and managing the marketing activities including retailer, off-shelf display, fixture visibility

Manage annual investment forecasting

Knowledge, Skills & Experience:

Business or Marketing Degree
Experience within a customer marketing environment within an FMCG organization

Adaptable and enthusiastic about working in a fast paced & dynamic environment

This role will interact with most functions within the business sales, marketing, supply chain, procurement, production & finance

Benefits Package:
25 days holiday + Bank Holiday (Increasing with service), Healthcare cash plan, Bonus scheme, Employee Assistance Program, Bonus scheme, Private Medical Insurance, Share scheme

Please contact Emma Hardman for more opportunities in Engineering or Manufacturing

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job description

Flexible Working
35 day holiday per year

*Fantastic earnings potential and incentives*


Do you have what it takes to be a successful
Sales Account Manager?

Are you customer-focused and target driven?

This is an exciting opportunity to work with OLIVER PERRY LTD, a family run, passionate and fastest growing company in the Cheshire area.

What you will be doing:
• Attending confirmed appointments at hospitality’ businesses.
• Meeting customers to open new customer accounts, portraying our emphasis of Local, Quality, Value and Service.
• You will quickly become an expert on our Local Seasonal and Fresh Produce. Also have the opportunity to go and meet growers and producers in the area to improve your knowledge.

What we are looking for:
• As a Sales Account Manger you will be customer-focused, determined to deliver an exceptional customer experience on each appointment.
• You will have a positive outlook and be a problem solver, able to assist customers in cost comparisons, and product knowledge, helping them meet their own GP targets.
• You will be fully trained in every aspect of your role.
• You will have a guaranteed monthly basic, plus fantastic bonuses are easily achievable taking your earnings beyond £800 per week.

What we can offer:
• Amazing earnings potential.
• Our Field Sales representatives earn between £35,000 and £45,000 per year.
• Flexible working hours.

If you think you could be our next Account Manager apply today.

Job Types: Full-time, Permanent

Pay with Commission: £35,000.00-£45,000.00 per year

Schedule:
32 hour week over 4 days
Day shift
Flexitime

Application question(s):
• Must have use of own vehicle
• Must have full English vocabulary

Licence/Certification:
• Full UK Driving License (required)

Work Location: In person

£18k Salary
2% Commission on Sales
3% Commission on Sales over £10k per Week

Job Summary: Lead business development, operational efficiency, and contract management for the practice. Support and over see the Practice Manager in the smooth running of day-to-day operations. Focus on securing new contracts, tendering and bidding, and developing new services. Oversee financial management, including payroll and NHS pensions. Ensure compliance with regulatory standards while driving the strategic growth of the practice. Key Responsibilities: Business Development: Identify and pursue new business opportunities and partnerships with NHS bodies, local authorities, and private healthcare providers. Develop and diversify income streams through new service lines aligned with the practice's goals. Build and maintain relationships with key stakeholders. Operational Management: Support the Practice Manager in the day-to-day management of the practice to ensure efficient service delivery across departments. Assist in implementing best practices in resource management, cost control, and operational processes. Collaborate with the Practice Manager to ensure compliance with regulatory standards, including Care Quality Commission (CQC) requirements. Manage IT systems, facilities, and administrative functions to support smooth operations. Contract and Financial Management: Work with the Practice Manager to oversee all contracts, negotiating favourable terms and ensuring timely renewals. Monitor contract performance and ensure adherence to agreed standards. Assist in overseeing financial management, including budgeting, forecasting, and cash flow. Prepare financial reports for review by practice partners or the board. Lead payroll processing and administer NHS pensions, ensuring compliance with regulations. Tendering and Bidding: Lead the preparation and submission of tenders and bids for new contracts. Conduct market research to identify new opportunities for the practice. Collaborate with the Practice Manager, clinical, and administrative teams to develop competitive proposals. Track and report on the progress of bids and potential contracts. Support to the Practice Manager: Act as a key point of support for the Practice Manager, assisting with operational challenges and strategic planning. Provide leadership in the Practice Manager's absence, ensuring continuity of operations. Assist in staff management, including recruitment, training, and performance reviews. Support the Practice Manager in maintaining compliance with HR policies, regulatory standards, and patient care quality. Leadership and Human Resources: Provide leadership and support to all staff, fostering a positive work environment. Assist the Practice Manager in overseeing recruitment, onboarding, and performance management. Ensure compliance with HR policies and employment law in collaboration with the Practice Manager. Manage employee relations and resolve HR issues in partnership with the Practice Manager. Patient Services and Quality Assurance: Ensure high standards of patient care and lead patient engagement initiatives in collaboration with the Practice Manager. Implement quality assurance processes to improve service delivery and outcomes. Manage patient feedback and complaints, using insights to enhance services. Ensure compliance with clinical governance and regulatory requirements alongside the Practice Manager.

Head of Business Intelligence (MIS) – Maternity Cover (up to 12 months) Full time, 37 hours per week, 52 weeks per year Salary: £49,600 per annum Burton on Trent, Town Centre Campus
Who are we looking for?
Are you an experienced Business Intelligence Manager looking for your next career challenge? Do you want to work with an ambitious and driven team within a dynamic organisation? Do you want to help create and shape our exciting future?
Burton and South Derbyshire College is a forward thinking General Further Education College with high future ambitions. We have excellent provision serving the communities of East Staffordshire and South Derbyshire, work with nearly 1,000 businesses regionally and serve over 5,000 learners.
We are seeking a dynamic and experienced Head of Business Intelligence (Maternity Cover) to provide operational leadership and management for the College's Management Information Systems (MIS) and Examinations function. In this role, you will ensure the delivery of a responsive, effective, and efficient MIS service that supports the College's strategic goals. You will lead a professional team to maintain an exemplary standard in the management of data, examinations, and reporting systems, ultimately supporting both students' and the institution's success.
The ideal candidate will have:

A relevant professional qualification


Experience of managing a successful MIS department


Effective management and motivation skills in order to manage teams to embed best practice in MIS and examinations


The ability to learn quickly, especially in relation to systems and processes


Experience of analysing and interpreting data and taking remedial action where appropriate

In return you will receive excellent in work benefits, work alongside talented and motivated people in an environment that challenges individuals to be their very best and supports them to achieve this.
If you are an experienced MIS professional with the vision and drive to lead a crucial function within our College, we would love to hear from you.
Applicants should be qualified to, or willing to work towards, Level 2 English and Maths. Evidence of qualifications is required.
For more information please contact human.resources@bsdc.ac.uk
Why come and work for us?Burton and South Derbyshire College is an Ofsted outstanding College. We value our employees and have a number of additional benefits to offer the successful applicant:

Generous pension schemes for academic and support staff
Generous holiday plans
Free Employee Assistance Programme
Flexible working policies
Competitive maternity, paternity and adoption leave
Excellent staff training programme, including two staff development days per year
On-site nursery with Good Ofsted rating
Cycle to Work Scheme
Free annual eye tests
Access to our onsite gym
Staff discounts at our fine dining restaurant, The Mulberry, our Mulberry Bistro and Innovations Hair and Beauty salon
Reward and recognition through our Employee of the Month scheme

Burton and South Derbyshire College are committed to creating a diverse and inclusive culture and you should share those values. We would welcome applications from all candidates, including under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status which would reflect our diverse community.
The College is registered with the Disclosure and Barring Service and the successful applicants for this post will be required to apply for the Disclosure at the enhanced level. In addition, internet searches will be undertaken in accordance with the KCSIE guidance. The College is committed to safeguarding and promoting the welfare of young people/vulnerable adults and expect all staff and volunteers to share this commitment.
We are committed to a sustainability agenda and are working hard towards achieving a net zero environmental impact. We aim to embed this in our culture with our staff, learners, visitors and suppliers all expected to show dedication towards reducing our carbon footprint.
The closing date for receipt of applications is 12 noon, Friday 4th October 2024. Please see our “Work For Us” page on the College website for more information on how to complete the application. Please note late applications and CVs are not acceptable.

Car Finance Sales Manager - Stoke on Trent

Salary - Up to £26,000 basic + Uncapped commission

Hours - Monday - Saturday, 9am - 6pm (1 day of in the week, No Sundays)

Ref - OC18697

We have a new job vacancy for a Car Finance Sales Manager in Stoke on Trent for my clients Used Car Suprmarket. My client are one of the leading automotive service providers in the area, who represent some fantastic brands. This role suits a Car Finance Sales Manager with a primary background selling car finance and managing a team. My client can offer excellent earning potential and development opportunities for all their Car Finance Sales Manager.

Car Finance Sales Manager Benefits:

• Uncapped Commission
• Clear Progression Opportunitties
• Free parking
• Employee discounts

Car Finance Sales Manager Role:

• As a Car Finance Sales Manager you will be tasked with overseeing Car Finance Sales Executive
• Motivating and guiding a team of Sales Executives on how to walk customers through every stage of their car buying journey
• Acheive and maintain compliance standards

Car Finance Sales Manager Requirements:

• 1+ Years experience as a Car Finance Sales Manager

Octane Recruitment

Consultant - Al-Amin Abiru

INDSE

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Audiology Key Account Manager job covering the East Midlands & West Midlands. Zest Optical is seeking a dynamic Key Account Manager to join one of the fastest-growing and most successful hearing instrument manufacturers globally. This role offers an exciting opportunity to manage and grow key retail accounts across the East Midlands and West Midlands.

The primary purpose of this role is to generate sales income and provide profitable management of customer accounts within the Independent customer base within a predefined geographical area.

Key Account Manager - Role

• Provide an overall account management service to Retail Key Account customers and achieve agreed personal targets in line with company targets and Key Performance Indicators and maximise sales opportunities with all customers and pro-actively develop new business opportunities with existing accounts
• Pro-actively target prospective new accounts and build closer relationships between the Company, its existing customers and prospective customers
• Develop & maintain marketing plans for retail customers, working closely with the Marketing Department
• Achieve agreed sales targets and to develop and work by detailed account management plans for all key accounts by planning, visiting and meeting buying customers on a regular basis as well as identify and plan to visit all non-buying customers
• Understand and act on market changes as they occur and keep up to date with product knowledge including audiological detail and ensure that Retail customers are aware of all products available to them
• Maintain and increase sales knowledge using appropriate sales tool

Key Account Manager - Requirements

• Minimum of 3 years' experience in a healthcare, medical device sales role or similar
• Ability to understand and explain technical product information
• Higher level educational qualifications

Key Account Manager - Salary

• Base salary up to £43k plus excellent bonus scheme
• Company car and a range of additional benefits

To avoid missing out on this opportunity, please click on the Apply Now link below.

What skills and experience we're looking for

The successful candidate will: -

• be exceptionally organised and efficient;
• be skilled in managing resources
• have budget management or financial experience;
• have the ability to manage compliance and statutory requirements;
• have strong literacy, numeracy and ICT skills;
• have excellent communication skills;
• work in partnership with the staff, DCAT, and our wider community to help take our school to ‘Outstanding’

What the school offers its staff

This is an exciting opportunity for a School Business Manager to join the Diocese of Chichester Academy Trust. (DCAT). We are looking to appoint an enthusiastic and motivated School Business Manager in the Autumn Term 2024. Working three days a week at Chantry Community Primary School and two days a week at Ninfield C of E Primary School.

Chantry Community Primary School is a small school with a community feel, situated in Bexhill-on-Sea. At Chantry we are passionate about providing high quality teaching and learning through our creative curriculum. We are a school where everyone works hard to support children’s emotional development as well as their academic learning.

The School Business Manager is responsible for leading and managing all financial, HR and premises matters in school and line manages the admin and site support team. The post is supported by a four-day week Business Administrator. Alternatively

The successful candidate the opportunity to be an integral part of the school leadership team and be fully involved in the life of the school.

At DCAT we value and champion the role of the School Business Manager.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Sales Office Manager

Fenton - ST4

Permanent Role

Key Role and responsibilities for our Sales Office Manager

- Developing and maintaining high standards of sales and customer service
- Overseeing a team of 4 people; training, mentoring and process implementation
- Ensuring all processed are followed
- Order processing and coordinating with production and planning
- Monitoring inbound sales calls and emails
- Visiting customers and attending trade shows (nights our might be involved)

Minimum requirements for our Sales Office Manager

- Strong organisational and time management skills
- Full UK driving licence
- Familiar with CRM systems and order processing software
- Proficiency in Microsoft office suite
- Excellent attention to detail

Salary - Depends on experience

Working hours:
Monday to Friday
09:00 - 17:00

This job is commutable from the following areas, Stoke on Trent, Newcastle under Lyme, Hanley, Longton, Burslem, Tunstall, Fenton, Trentham and surrounding areas.

If you believe that your skills and experience match what we are looking for please call Ethero on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch immediately.

What skills and experience we're looking for

The successful candidate will: -

• be exceptionally organised and efficient;
• be skilled in managing resources
• have budget management or financial experience;
• have the ability to manage compliance and statutory requirements;
• have strong literacy, numeracy and ICT skills;
• have excellent communication skills;
• work in partnership with the staff, DCAT, and our wider community to help take our school to ‘Outstanding’

What the school offers its staff

This is an exciting opportunity for a School Business Manager to join the Diocese of Chichester Academy Trust. (DCAT). We are looking to appoint an enthusiastic and motivated School Business Manager in the Autumn Term 2024. Working three days a week at Chantry Community Primary School and two days a week at Ninfield C of E Primary School.

Chantry Community Primary School is a small school with a community feel, situated in Bexhill-on-Sea. At Chantry we are passionate about providing high quality teaching and learning through our creative curriculum. We are a school where everyone works hard to support children’s emotional development as well as their academic learning.

The School Business Manager is responsible for leading and managing all financial, HR and premises matters in school and line manages the admin and site support team. The post is supported by a four-day week Business Administrator. Alternatively

The successful candidate the opportunity to be an integral part of the school leadership team and be fully involved in the life of the school.

At DCAT we value and champion the role of the School Business Manager.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Incident and Business Continuity Manager

Locations: Leicester/Bexhill/London (Hybrid)



Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Agreeing and formalising a straightforward and effective incident management process for the department, ensuring all relevant stakeholders are aware and engaged in the process as needed
  
• Coordinating across all relevant teams and stakeholders in the vent of an impacting incident to quickly ascertain impact levels for customers, colleagues and the business, communicating between the departmental teams and the wider Hastings Direct incident and crisis teams
  
• Coordinating and leading post-incident reviews, ensuring any learnings from incidents can be used to improve processes and controls to prevent future instances, along with any risk and business continuity updates
  
• Logging all incidents on the relevant platform and feeding back summary information to relevant Process Improvement Leads and any other relevant stakeholders to ensure full feedback loops for awareness and further improvement
  
• Working with senior stakeholders for each process to ensure clear, straightforward and easily accessible business continuity plans are in place, aligned to customer, colleague and business requirements, with all relevant parties aware of any actions needed in the event of a business interruption
  
• Driving through any business continuity actions needed across all processes to ensure these are fully effective, with clear understanding across all contributing stakeholders and owners
  

Skills we would love you to have

• Experience of operational incident management, ideally within Claims, Insurance, Utilities or Financial Services
  
• The ability to quickly summarise, risk assess and prioritise immediate impact and requirements and able to remain calm and lead coordination efforts in intense situations
  
• The confidence to engage and clearly communicate with stakeholders at all levels
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Clacton PCN has six member practices: - Eastlynne Medical centre (lead practice), Old Road surgery, North Clacton Medical Centre, Thorpe surgery, Fronks Rd surgery Harewood surgery Together the practices have a patient population of approximately 45,000. The PCN serves an area with pockets of significant deprivation. The population served by member practices is older than the national average. The post-holder will be part of the PCN Management team, working alongside the Clinical Director, Clinical Lead, Digital and Transformation lead, Finance assistant and Network practice members to deliver the Primary Care Networks agenda. The PCN Business Manager is independent of member practices, acting as a source of expertise, to co-ordinate the management of all governance requirements, and to help shape and implement meaningful services in line with national and local policy and contracts, supporting member practices and to achieve improved outcomes for the local population. Please see attached document for full job description.

Work with clinical users to ensure that they obtain the maximum benefit from systems Process map existing and proposed workflow changes, and communicate these to users. Ensure appropriate training plans and development programmes are available to staff to maximise the benefit from the use of IT and ensure own professional skills are kept up to date. Have experience of contract and supplier management; contract negotiation, review, performance management. The post holder will maintain a degree of IM&T training & knowledge such that they can communicate effectively with other IT professionals and that they can carry out their duties in line with acceptable industry standards and best practice. With the Divisional IT Manager, be the joint trust expert in divisional systems For further Narrative, please refer to the Job description .