Total 63 Junior Executive pr media communications job vacancies in Sales / Marketing category in Singapore

Responsibilities:

• Establish, design and maintain our accounts across all social media networking channels.
• Design and create digital advertisements for Facebook, Twitter, YouTube, Instagram etc.
• Develop and maintain social media strategies and marketing techniques to increase visibility and traffic for our brand.
• Prepare social media content and be in charge of online correspondence.
• Evaluate effectiveness of online marketing projects, provide report and recommendations based on the results.
• Design and create layout and any required artwork for campaigns and company activities.

Requirements:

• Minimum Diploma/Advance/Graduate Diploma/Degree in Advertising/Media/Art/Design/Creative Multimedia or equivalent.
• Proficient in Adobe Illustrator, Photoshop and major graphic software/multimedia design.
• Working experience in digital marketing experience will be an added advantage.
• Proven working experience in social media or related field with an excellent written and verbal communication skill.
• Excellent writing, editing, presenting and communicating skills with different groups of people.
• Strong creativity and conceptualising skills.
• Positive and dynamic personality with good interpersonal skills.
• Self-motivated, practical and to be able to meet tight deadlines.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

DUTIES AND RESPONSIBILITIES:

1.        Content Creation for the company’s social media platforms:-

a.       To be responsible for developing, creating, and managing content across various platforms to enhance brand awareness, engage the target audience, and drive traffic to the company's digital channels

b.       To create visual content that tells a compelling story, enhances the written content, and engages the audience.

2.        Social Media Management

a.        To manage all of the company's social media platforms, ensuring they are consistently organized and actively updated with content.

3.       Content Planning

a.        To review existing content to identify what has been effective and what needs improvement.

b.       To identify content gaps and opportunities based on audience needs and industry trends.

c.       To develop a content mix that balances different types of content to keep the audience engaged.

4.        Customer Inquiry Management

a.       To address all customer inquiries across various platforms.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Fluent in English, Bahasa Malaysia & Mandarin
• Proven experience as a Content Creator, Copywriter, or similar role.
• Strong writing, editing, and proofreading skills.
• Proficiency in content management systems (CMS), social media platforms, and SEO tools.
• Basic knowledge of graphic design and multimedia editing software (e.g., Adobe Creative Suite, Canva).
• Excellent research, organizational, and multitasking skills.
• Ability to work both independently.

Others :

To perform any other related assignment that may be required by the Management from time to time.

Working hours : Monday - Friday , 8am - 5pm

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore. We’re now excited to introduce our first encyclopedia for Indonesia in 2025.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Indonesia and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English and Bahasa Indonesia, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

Job title : Freelance Sales Executive

Company : Britishpedia Media Group Sdn.Bhd.

Employment type : Part time

Commission : Full Commission Avg earning of RM5000 - RM10000 (unlimited potential earning)

Location : All states ( include Sabah & Sarawak )

About the company :

BPH - British Publishing House was founded in 2013 as a leading publishing house that specializes in sharing the inspiring life stories of successful individual across Europe . We have expanded our operation into Malaysia and Singapore and will be expanding to Indonesia in 2025. BPH offers a dynamic working environment with exceptional earning potential for the chosen candidates. 

Position Overview:

Join our team as a Sales Executive cum Interviewer to embark on an exciting journey to meet with Successful Personality to share their life inspiring stories. Your role includes conducting interview, documenting the achievements and presenting the personality our exclusive range of products offering.

Key Responsibilities :

- Conduct market research to identify interview & selling possibilities and evaluate personality needs

- Invite personality for an interview via various communication channels

- Actively seeking out new sales opportunities for interview invitation through networking & social media 

- Schedule and conduct interviews with personalities in the designated markets (Malaysia, Singapore) following BPH's standardized questionnaires

- Conduct a minimum of 10-15 interviews monthly, both virtually and face-to-face

- Product presentation & offering to the personality

- Drafting the biography & other relevant information in our CRM system

- Follow up with personalities for biography confirmation

- Collaborate closely with the Sales Admin team to achieve both personal and company targets 

Requirements :

1) Must possess at least SPM/ O-Level , Diploma or Degree in any field. 

2) Proven min 2 years sales experience 

3) Proficiency & Fluency in English are essential

4) Fast Learner and passion for sales

5) Strong writing, interpersonal , communication & listening skills.

6) Ambition & Drive

7) Willingness to accept responsibility & to embrace work challenges

8) Self motivated & able to work independently 

Prefer Malaysian applicants.

Benefits :

1) Unlimited earning potential

2) Career development & growth

3) 2 full days training provided

4) Selling materials provided includes encyclopedia book made of Cabra leather

5) Work remotely & flexible hours

DUTIES AND RESPONSIBILITIES:

1.        Content Creation for the company’s social media platforms:-

a.       To be responsible for developing, creating, and managing content across various platforms to enhance brand awareness, engage the target audience, and drive traffic to the company's digital channels

b.       To create visual content that tells a compelling story, enhances the written content, and engages the audience.

2.        Social Media Management

a.        To manage all of the company's social media platforms, ensuring they are consistently organized and actively updated with content.

3.       Content Planning

a.        To review existing content to identify what has been effective and what needs improvement.

b.       To identify content gaps and opportunities based on audience needs and industry trends.

c.       To develop a content mix that balances different types of content to keep the audience engaged.

4.        Customer Inquiry Management

a.       To address all customer inquiries across various platforms.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Fluent in English, Bahasa Malaysia & Mandarin
• Proven experience as a Content Creator, Copywriter, or similar role.
• Strong writing, editing, and proofreading skills.
• Proficiency in content management systems (CMS), social media platforms, and SEO tools.
• Basic knowledge of graphic design and multimedia editing software (e.g., Adobe Creative Suite, Canva).
• Excellent research, organizational, and multitasking skills.
• Ability to work both independently.

Others :

To perform any other related assignment that may be required by the Management from time to time.

Working hours : Monday - Friday , 8am - 5pm

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

DUTIES AND RESPONSIBILITIES:

1.        Content Creation for the company’s social media platforms:-

a.       To be responsible for developing, creating, and managing content across various platforms to enhance brand awareness, engage the target audience, and drive traffic to the company's digital channels

b.       To create visual content that tells a compelling story, enhances the written content, and engages the audience.

2.        Social Media Management

a.        To manage all of the company's social media platforms, ensuring they are consistently organized and actively updated with content.

3.       Content Planning

a.        To review existing content to identify what has been effective and what needs improvement.

b.       To identify content gaps and opportunities based on audience needs and industry trends.

c.       To develop a content mix that balances different types of content to keep the audience engaged.

4.        Customer Inquiry Management

a.       To address all customer inquiries across various platforms.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Fluent in English, Bahasa Malaysia & Mandarin
• Proven experience as a Content Creator, Copywriter, or similar role.
• Strong writing, editing, and proofreading skills.
• Proficiency in content management systems (CMS), social media platforms, and SEO tools.
• Basic knowledge of graphic design and multimedia editing software (e.g., Adobe Creative Suite, Canva).
• Excellent research, organizational, and multitasking skills.
• Ability to work both independently.

Others :

To perform any other related assignment that may be required by the Management from time to time.

Working hours : Monday - Friday , 8am - 5pm

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職責與責任：

1. 公司社群媒體平台的內容創作：-

一個。負責跨不同平台開發、創建和管理內容，以提高品牌知名度、吸引目標受眾並增加公司數位管道的流量

b.創造講述引人入勝的故事、增強書面內容並吸引觀眾的視覺內容。

2. 社群媒體管理

一個。管理公司的所有社群媒體平台，確保它們組織一致並積極更新內容。

3、內容策劃

一個。審查現有內容以確定哪些內容是有效的以及哪些內容需要改進。

b.根據受眾需求和行業趨勢確定內容差距和機會。

c.發展平衡不同類型內容的內容組合，以保持觀眾的參與。

4. 客戶詢價管理

一個。解決各個平台上的所有客戶查詢。

資格：

• 行銷、傳播學、新聞學或相關領域的學士學位。
• 精通英語、馬來語和華語
• 擁有豐富作為內容創作者、文案撰稿人或類似角色的經驗。
• 較強的寫作、編輯和校對能力。
• 精通內容管理系統 (CMS)、社群媒體平台和 SEO 工具。
• 圖形設計和多媒體編輯軟體（例如Adobe Creative Suite、Canva）的基本知識。
• 出色的研究、組織和多任務處理能力。
• 能夠獨立工作。

其他的 ：

執行管理層可能不時要求的任何其他相關任務。

工作時間：週一至週五，上午 8 點至下午 5 點

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Social Media Influencer Duties:

• • Create, develop, and maintain social media brand presence and corresponding content, including video and photo content.
  • Create, develop, and maintain social media accounts, including Facebook, Twitter, YouTube, and Instagram.
  • Need to host TikTok live on Friday and Weekends as designated timing given by the company
  • Identify influencers in relevant industries and areas, collaborating with them to post promotional content and advertisements.
  • Maintain consistent communication, build brand awareness, and develop relationships with relevant people.
  • Evaluate effectiveness and optimize campaign performance.
  • Post relevant content on social media platforms and consistency is needed in posting new contents.
  • Maintain accurate and up-to-date records on online product sales and views.

Social Media Influencer Responsibilities:

• • Collaborate with Product Development Director to set editorial calendar and scheduling requirements, including monthly publishing schedule, product Q&A, and guest posts.
  • Research, write, and edit engaging content related to the company, its industry, and target audience.
  • Monitor brands that were promoted and (potential) customer complaints on social media and respond accordingly.
  • Grow following and create shareable content for company pages, accounts, and other social media tools.

Requirements

• • Bachelor’s degree in Marketing, Communications, or a related field.
  • 2+ years of experience in social media management or digital marketing.
  • Have working experience / knowledge as a Social Media Influencer.
  • Strong knowledge of social media platforms, tools, and best practices.
  • Excellent written and verbal communication skills.
  • Proficiency in social media analytics tools (e.g., Google Analytics)
  • Creative mindset with an eye for design and detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with graphic design software (e.g., Adobe Creative Suite) is a plus.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Regular team activities
• Open culture

Job Description:

• We are looking for an experienced and competent e-commerce executive to join the dynamic team at 23 MEDIA SDN BHD.
• You will play a critical role in optimising our online business operations and providing great service. As an E-Commerce Executive, you will handle all of our sales touch points, including our website, online marketplaces, and aggregators, as well as oversee online sales, manage stock inventories, and improve the overall customer experience.
• If you have a talent for sales, enjoy the internet world, and have a strong desire to provide excellent customer service, we invite you to join our organization. We provide competitive salaries, complete benefits, and possibilities for advancement within the organization.

Objectives of this role

• Develop and implement e-commerce growth strategy to attract new customers and commercial prospects.
• Optimize the whole e-commerce process for clients, including lead generation, conversion and post-purchase support.
• Manage e-commerce systems for product listings, pricing, and inventory management.
• Collaborate with marketing, content, and customer service teams to improve the overall customer experience.

Your tasks

• Conduct market research, outreach, and create customer relationships to increase sales.
• Analyze data and prepare reports to monitor e-commerce performance, detect trends, and offer recommendations for improvement.
• Provide product demonstrations and sales statistics to new clients, negotiate contracts and conclude transactions with stakeholders.
• Collaborate with cross-functional teams (development, marketing, and customer support) to launch web campaigns and promotions to generate leads.
• Monitor customer feedback, reviews, and ratings to improve satisfaction and retention.
• Promote our product and retail sales team by attending conferences, events and trade shows.

Required skills and qualifications

• 3+ years of experience in the e-commerce industry with a proven track record of driving online sales and achieving revenue targets.
• Extensive experience managing product listings, inventories, pricing strategies, and e- commerce operations to improve visibility, customer engagement, and sales conversion.
• Demonstrates strong analytical skills in data analysis, market research and customer behavior to identify trends and growth possibilities.
• Demonstrates strong analytical skills, utilizing data to inform decision-making and propose strategies to increase online sales.
• Excellent writing and vocal communication abilities, including proficiency in English.
• Experience with e-commerce platforms including Tik Tok and Shopee.

Salary Range

RM2,500.00 – RM3,000.00

Job Requirements:

• Candidate must possess Diploma/ Bachelor's Degree in Marketing, Digital Marketing, or equivalent.
• Proficiency in photography, filming, and editing is advantageous.
• Comprehensive knowledge of various social media platforms.
• Strong editing and writing abilities to produce interesting and flawless social media content.
• Inventive, creative, capable of multitasking, and well-aware of and sensitive to market trends.
• Creative, innovative, multitasking & good attention/sensitive to market trend.

Job Description :

1. E Create, curate, and manage published material (written, video, and image) on all social media platforms (FB, IG, XHS, Tik Tok) with an acute eye for content development. and ensure all multimedia content adheres to company guidelines and is of the highest standard.

2. Planning marketing campaigns and launching marketing initiatives Creating a plan for the daily social media postings of information, able to monitor and analyze post-performance, and create advertising across all social media platforms in order to better understand the interests, preferences, and behavior of the target audience. Every product should have a plan, be promoted, and have strategies for social media, the corporate website, advertisements, and product descriptions. Readability should be improved by editing and polishing the text that already exists.

3. Monitor the effect of new media promotion, analysis, and user feedback. Summarize and identify efficient operational strategies to improve user engagement, grow the fan base, and promote more interaction.

4. Plan, execute, and keep an eye on all internet marketing initiatives and advertisements to achieve or exceed established standards.

5. Able to filming and edit short video

6.Maintain and update the company's website and social media platforms with relevant content.

7.Execute ad-hoc tasks assigned by the manager.

社群媒體影響者的職責：

• • 創建、開發和維護社交媒體品牌形象和相應內容，包括影片和照片內容。
  • 建立、開發和維護社交媒體帳戶，包括 Facebook、Twitter、YouTube 和 Instagram。
  • 需要在周五和周末按照公司指定時間進行 TikTok 直播
  • 尋找相關行業和領域的影響者，與他們合作發布促銷內容和廣告。
  • 保持一致的溝通，建立品牌知名度，並與相關人員發展關係。
  • 評估有效性並優化活動績效。
  • 在社群媒體平台上發布相關內容，發布新內容需要保持一致性。
  • 維護準確且最新的線上產品銷售和瀏覽記錄。

社群媒體影響者的職責：

• • 與產品開發總監合作制定編輯日曆和日程安排要求，包括每月發布日程、產品問答和來賓貼文。
  • 研究、撰寫和編輯與公司、行業和目標受眾相關的引人入勝的內容。
  • 監控社群媒體上推廣的品牌和（潛在的）客戶投訴並做出相應回應。
  • 增加關注並為公司頁面、帳戶和其他社交媒體工具創建可共享的內容。

要求

• • 行銷、傳播或相關領域的學士學位。
  • 2 年以上社群媒體管理或數位行銷經驗。
  • 擁有作為社群媒體影響者的工作經驗/知識。
  • 對社群媒體平台、工具和最佳實踐有豐富的了解。
  • 優秀的書面和口頭溝通能力。
  • 熟練社群媒體分析工具（例如 Google Analytics）
  • 注重設計和細節的創造性思維。
  • 能夠在快節奏的環境中獨立工作並作為團隊的一部分。
  • 熟悉圖形設計軟體（例如 Adobe Creative Suite）者優先。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 開放文化

Job Description:

We are looking for an experienced Digital Marketing Executive responsible for assisting with the

strategy, execution, and optimization of our online marketing campaigns. Product and service advertising via digital platforms is a complex process with enormous potential that is becoming increasingly valuable for businesses like ours.

The ideal candidate will be passionate about marketing and technology. You will be well-versed in digital marketing concepts and how the Internet can be a valuable asset in gaining increased revenue. You will be technologically aware and perceptive, with outstanding ideas to strengthen our marketing effort.

Your tasks

• Focus on developing digital strategies to connect with consumers.
• Manage firm social media.
• Prepare online newsletters and advertising emails and distribute them through numerous means.
• Provide creative concepts for content marketing and maintain the website.
• Collaborate with designers to enhance user experience.
• Measure the performance of digital marketing activities utilizing a range of Web analytics tools.
• Gain insight into internet marketing trends and maintain strategy up to date.
• Maintain partnership with media agencies and vendors.

Objectives of this role

• Proven experience as a digital marketing executive or a related function.
• Excellent knowledge of digital marketing principles and best practices.
• Working knowledge of ad serving tools
• Perfect familiarity with web analytics tools.
• Skills and experience in creative content writing.
• Analytic mentality and critical thinking.
• Excellent communication and interpersonal abilities.

Required skills and qualifications

• Proven experience as a digital marketing executive or in a related job.
• A solid understanding of digital marketing principles and best practices.
• Experience using social media, platforms including Tik Tok and Shopee.
• Excellent understanding of online analytics tools
• Experience writing innovative content and possessing analytical and critical thinking skills.
• Excellent communication and interpersonal abilities.

Salary Range

RM2,500.00 – RM3,000.00

職位描述：

• 我們正在尋找一位經驗豐富且有能力的電子商務主管加入 23 MEDIA SDN BHD 充滿活力的團隊。
• 您將在優化我們的線上業務營運和提供優質服務方面發揮關鍵作用。作為電子商務主管，您將處理我們所有的銷售接觸點，包括我們的網站、線上市場和聚合商，並監督線上銷售、管理庫存並改善整體客戶體驗。
• 如果您有銷售天賦，喜歡網路世界，並且有強烈的願望提供卓越的客戶服務，我們邀請您加入我們的組織。我們提供有競爭力的薪資、完善的福利、組織內晉升的可能性。

該角色的目標

• 制定並實施電子商務成長策略，以吸引新客戶和商業前景。
• 為客戶優化整個電子商務流程，包括潛在客戶開發、轉換和售後支援。
• 管理電子商務系統的產品清單、定價和庫存管理。
• 與行銷、內容和客戶服務團隊合作，改善整體客戶體驗。

你的任務

• 進行市場研究、外展並建立客戶關係以增加銷售。
• 分析數據並準備報告以監控電子商務績效、檢測趨勢並提供改進建議。
• 向新客戶提供產品演示和銷售統計數據，與利害關係人談判合約並達成交易。
• 與跨職能團隊（開發、行銷和客戶支援）合作，發起網路活動和促銷活動以產生潛在客戶。
• 監控客戶回饋、評論和評級，以提高滿意度和保留率。
• 透過參加會議、活動和貿易展覽來宣傳我們的產品和零售銷售團隊。

所需技能和資格

• 在電子商務行業擁有 3 年以上經驗，在推動線上銷售和實現收入目標方面擁有良好的記錄。
• 在管理產品清單、庫存、定價策略和電子商務營運方面擁有豐富的經驗，以提高可見度、客戶參與度和銷售轉換率。
• 在數據分析、市場研究和客戶行為方面表現出強大的分析能力，以識別趨勢和成長可能性。
• 展現出強大的分析能力，利用數據為決策提供資訊並提出增加線上銷售的策略。
• 優秀的寫作和口頭溝通能力，包括英語能力。
• 具有使用 Tik Tok 和 Shopee 等電子商務平台的經驗。

薪資範圍

RM2,500.00 – RM3,000.00

職位描述：

我們正在尋找一位經驗豐富的數位行銷主管，負責協助

我們的線上行銷活動的策略、執行和優化。透過數位平台進行產品和服務廣告是一個複雜的過程，具有巨大的潛力，對於我們這樣的企業來說變得越來越有價值。

理想的候選人將對行銷和技術充滿熱情。您將精通數位行銷概念以及互聯網如何成為增加收入的寶貴資產。您將具有技術意識和洞察力，並以出色的想法來加強我們的行銷工作。

你的任務

• 專注於制定與消費者建立聯繫的數位策略。
• 管理公司的社群媒體。
• 準備線上新聞通訊和廣告電子郵件並透過多種方式分發。
• 為內容行銷提供創意概念並維護網站。
• 與設計師合作，提升使用者體驗。
• 利用一系列網路分析工具衡量數位行銷活動的績效。
• 深入了解網路行銷趨勢並保持最新策略。
• 與媒體機構和供應商保持合作關係。

該角色的目標

• 具備擔任數位行銷主管或相關職能的豐富經驗。
• 對數位行銷原理和最佳實踐有豐富的了解。
• 廣告投放工具的運用知識
• 非常熟悉網路分析工具。
• 創意內容寫作的技巧與經驗。
• 分析心態和批判性思考。
• 優秀的溝通和人際交往能力。

所需技能和資格

• 擁有豐富的數位行銷主管或相關工作經驗。
• 對數位行銷原則和最佳實踐有深入的了解。
• 擁有使用社群媒體、Tik Tok 和 Shopee 等平台的經驗。
• 對線上分析工具有很好的理解
• 擁有撰寫創新內容的經驗並擁有分析和批判性思考能力。
• 優秀的溝通和人際交往能力。

薪資範圍

RM2,500.00 – RM3,000.00

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore. We’re now excited to introduce our first encyclopedia for Indonesia in 2025.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Indonesia and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors using the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English and Bahasa Indonesia, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided