Job Title: Information & Performance Analyst Team: Management Information / Quality & Risk Base Location: Lexicon House L.....
Job Title: Information & Performance Analyst Team: Management Information / Quality & Risk Base Location: Lexicon House Line Manager: Head of Management Information Hours of Work: 37.5 hours Monday Friday 09:00 to 17:00 Fixed Term Contract Length: 12 months DBS Check Level Required: None Vaccination Requirement Statement: Covid19 double vaccination not required but recommended. This job has been rated as Low Risk for requiring Hepatitis B immunisation. Flu jab recommended and will be offered. Job Purpose: This is a key role within the Management Information Team. The post holder will frequently represent the team as a first point of contact for performance and business reporting requirements, working directly with the operational and corporate directorates to design, develop and provide regular and ad hoc highly complex, specialist analysis reports. This work will support operational & resource management, business planning and deliver external and internal reporting requirements validating the accuracy of outgoing information and communicating complex issues to the appropriate audiences for action. The post holder will apply specialised data analysis and interpretation skills through using current and developing systems, to provide data for and on behalf of Local Care Direct ensuring that the information provided is relevant, accurate and appropriate and produced on time in an easily understandable format. Playing a key role in the future development of the organisations business and performance reporting procedures and systems, the post holder will be expected to present highly complex, specialist analysis to a variety of audiences including senior managers, whilst explaining all report findings and resolving any data issues. KEY RESPONSIBILITIES To produce timely, accurate and informative performance reporting for internal and external purposes to meet internal process and external contractual and statutory standards. To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, which will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format. To be responsible for the production and development of regular reports using appropriate software packages such as MS Excel, MI View (in house MI tool), Power BI and SQL to analyse and interpret organisational performance. To interpret and analyse activity and KPI performance data to produce complex reports, drawing attention to areas of concern and occasionally investigating these, recommending changes to work practices and policy, where necessary. To sometimes extract complex data from multiple organisation systems, on occasion using complex querying methods and languages. To be responsible for the coordination and dissemination of key contractual reporting for multiple services to Commissioners on a monthly and quarterly basis. To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation. To work with the Head of MI on developments and the design of new health related data sets as well as the production of existing dataset requirements to be uploaded into various data portals. To adapt, design and develop reporting processes to support local and national policy and other requirements in partnership with the Head of Management Information. To support the implementation of new systems and liaise with software system providers in respect of performance reporting and data management including design of filters and reports as and when necessary. To provide quality assurance advice to other departments which have responsibility for data production, analysis, and reporting. To support operational managers and Clinicians in the decision making process by ensuring that the information generated by the team is accurate, timely and fit for purpose. The post holder will track and monitor progress and report progress against identified measures on a regular basis to various stakeholder groups and update the team reporting schedule accordingly. To respond to ad hoc questions and requests for reports, which may often have short deadlines, effectively, efficiently, and professional ensuring constant review of priorities and work allocation. To have day to day coaching responsibilities for the Data Analyst and Information Officer and when required supervisory or line management responsibility. To check and distribute reports produced by the Data Analyst and / or Information Officer that may require extra validation. To attend, as and when required, Operational Business / Senior Management Team Meetings on behalf of the department. Ensure all processes used in the production, analysis, reporting and storage of data are documented, reviewed, and stored including appropriate change controls. To identify data quality issues and to work with Information colleagues and operational services to identify and implement solutions. Cross cover other roles within the team during periods of Annual Leave of Sickness. Prioritise and delegate day to day tasks to the Data Analyst. To promote effective cross functional working which supports the achievement of the objectives, standards, and protocols of other directorates. To participate in activities that encourage integration with the surrounding health economy including liaison with other agencies. To support and comply with all instructions and reasonable requests made by line management. To ensure the Management Information team operate within information governance protocols and business confidentiality is maintained at all times. COMMUNICATIONS & RELATIONSHIPS To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities, and changes. To promote effective cross functional working and that the operational team supports the achievement of objectives, standards, and protocols of other LCD areas. To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post. PATIENT CARE To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision. To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services and manage risk within Local Care Direct. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and the dental budget is adhered to and that best value for money is achieved. CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend / complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. MANAGING SELF Ensure that relevant professional practice is evidence based and current. Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective. Ensure that mandatory training is up to date and participate in training as appropriate. Effectively utilise time management, organisational, co ordination and (if required) management skills. Identify own professional development needs through the Personal Development Review process (PDR). The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.
