Total 13 customer service job vacancies in Sales / Marketing category in Singapore

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Selects representative samples from the product lots in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares and maintains a variety of reports related to production data and grading results.
• Applies the official standards and regulations to determine the product’s grade and/or condition and directly issues the certificate
• In difficult or unusual cases, prepares a draft certificate with a tentative determination and submits it for higher-level review.
• Draws and examines representative samples of products and determines grade, condition and wholesomeness in accordance with official grade standards, buyer-seller contracts or other specifications.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with SCI sanitation requirements and FDA regulations.
• Observes the raw product material to establish the suitability for processing and advises plant management of the results.
• Instructs technicians and aids in proper grading and inspection techniques.

WHAT IS SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Collection Operations - Andover

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

Service Care Solutions are working with a law firm based in Hamilton, looking for a Solicitor with a knack for debt recovery, commercial litigation and insolvency cases. Do you thrive in a dynamic work environment that values your expertise and offers growth opportunities? If so, we have an exciting opportunity for you!

As an Associate specialising in debt recovery, commercial litigation and insolvency, you will be responsible for managing a varied caseload and will also oversee and mentor a team of legal professionals, including a trainee solicitor and paralegals. We are looking for a detail-oriented individual who is process-driven and has a strong background to date.

Key Responsibilities:

• Manage a caseload in Debt Recovery, Commercial litigation and Insolvency
• Provide support to the senior partner, and effectively be their right-hand person
• Mentor and train junior legal staff
• Drive business development initiatives
• Someone with experience with employment law, to build that area, would be looked on favourably as a candidate

Qualifications:

• Scottish Qualified Solicitor
• 3+ years of experience in Debt Recovery, Commercial Litigation and Insolvency, and experience in Employment law would be desirable.
• Experience with supporting members of the team, and management responsibilities.

Benefits:

• Career Progression: Opportunity to advance to directorship or partnership level
• While based mainly in a modern newly refurbished town-centre office, hybrid working is also available:
• Competitive Salary & potential for profit share/commission structure, by agreement:

If you are a confident legal professional who excels in all things Debt Recovery, Commercial Litigation and Insolvency, with a desire to grow into a management role and contribute to business development, we want to hear from you! Submit your CV to beth.kirby@servicecare.org.uk or call on 01772208969. We also offer a referral bonus if you know anyone else looking for work please pass this information on to them.

WHAT IS THE SMALL BUSINESS / SELF EMPLOYED (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Small Business Self-Employed Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Selects representative samples from the product lots in accordance with prescribed sampling and plans.
• Inspects products to determine the quality, condition, and/or compliance with U.S. Grade Standards or stated contract specifications.
• Prepares and maintains a variety of reports related to production data and grading results.
• Makes observations to determine if plant facilities, operating methods, processing equipment and personnel are in compliance with SCI sanitation requirements and FDA regulations.
• Observes raw product material to establish the suitability for processing and advises plant management of the results.

• The duties may include, but are not limited to:
• Direct subordinates and/or provide; plan work to be accomplished by subordinates, set and adjust short term priorities, and prepare schedules for completion of work.
• Hear and resolve complaints from employees – referring group grievances and more serious unresolved complaints to a higher-level manager.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Make decisions on work problems presented by subordinates.
• Oversee the management and administrative support of the Warehouse and Commodity Management Division.
• Formulate and recommend to the Director and Senior Leadership, critical policies, methods, and procedures for carrying out the warehouse examination, licensing, cotton and price discovery programs.
• Recommend reasonable actions affecting the licenses or storage contracts of the warehouse operations, based on examination results.
• Serve as an agency authority and technical expert providing advice and guidance on all matters relating to division programs, specifically warehouse examination/licensing, warehouse liquidation/marketing, and the USWA.
• Research solutions to improve examination/licensing and other techniques used by the various states with the objective of expediting workflow and enhancing the quality of work.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Duties are performed at Plant Inspection Stations, International Ports of Entry, and other geographical areas within the United States.
• Provide specialized inspection, regulation and clearance of propagative plant material, plant products and pest diagnostic identification services at plant inspection stations and other facilities.
• Interpret and enforce Federal and State domestic quarantines and regulatory orders restricting the inter/intra-state movement of plants, plant products, animal byproduct and other materials.
• Plan, conduct, and/or supervise various treatments such as disinfection, sterilization, fumigation, cold treatment, hot water treatment, irradiation for plant and animal pests and diseases.
• Manage multiple program areas such as: post entry quarantine, biological control, gypsy moth, grasshopper/cricket, noxious weeds, boll weevil, or other pests.
• Review permits, conduct inspections, prepare and execute compliance agreements, enforce policies regarding quarantine, and identify inspection sites.
• Serve as accredited certifying officials regarding export certification for trade facilitation.
• Track the progress and submit reports regarding program operations in specific geographical area assigned.

• The duties may include, but are not limited to:
• Oversees designing and implementing strategic IT initiatives, including the modernization and replacement of AQI data systems.
• Collaborates closely with Customs and Border Protection and other federal partners to develop a cohesive IT strategy that supports the efficient and secure management of AQI data.
• Leads efforts to design, integrate, and enhance IT infrastructure that improves data quality, accessibility, and overall program efficiency, ensuring that these systems support the evolving needs of the AQI program.
• Provides strategic leadership in evaluating program quality and challenges as well as overseeing the development, coordination, vetting, and implementation of appropriate and effective solutions with internal and external stakeholders.
• Leads data management efforts to support the analysis, evaluation, interpretation, and adaptation of AQI program objectives

• The duties may include, but are not limited to:
• Works directly with visiting foreign officials to address work plan compliance and new market access issues.
• Helps provide recommendations on phytosanitary issues, reviewing program activities to ensure alignment with strategic priorities, appropriate resource utilization, and identify deficiencies.
• Provides local and multi-state expertise during international trade negotiating, and interprets negotiated work plans and implements work plans at both a local and multi-state level.
• Serves as a PPQ technical specialist, interpreting foreign quarantine regulations, negotiating to resolve international phytosanitary procedural disagreements, and managing export work plans.
• Coordinates with PPQ Field Operations and S and T and states regarding pest lists, and assists in the development of pest lists of domestic commodities identified for possible export.
• Proficient with export database tools (i.e. - PCIT, Phytosanitary Export Database (PExD), etc.), and notifies PIM, ES of conflicts or confusing language in the database.
• Serves as a point of contact and technical resource for phytosanitary programs in an assigned area, and proficient in agriculture production and commodity management practices in specialized areas.
• Investigates issuances of FPCs for detained shipments for verifying documents, adherence to certification policy and procedures, and conformance with foreign countries' plant import requirements.
• Conducts field audits involving review of facilities to ensure compliance with Federal regulations, policies, and procedures and with PPQ's obligations to bilateral agreements, protocols, and MOUs.