Primary City/State:
Tucson, Arizona
Department Name:
Alignment Team-Corp
Work Shift:
Day
Job Category:
Strategy and Improvement
You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today!
Join the Post Acute Services team! This department works as a collaborative team with business development and operations to ensure that we bring the best care to patients that we service. We are a integrative health care system that has a robust post-acute continuum of care that sets us apart from the competition.
As a Post Acute Access Specialist, you will be optimizing our referral development for Home Health, Home Medical Equipment, Hospice, and Home Infusion Therapy. Bring your healthcare sales experience utilizing cold calling, virtual marketing component, and excellent organizational skills! You will be able to identify and develop new clients, while managing current accounts to optimal levels.
Work Schedule: Monday- Friday 8:00am-5:00pm, no weekends or Holidays.
Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.
POSITION SUMMARY
This position is responsible for optimizing referral development for assigned service lines within Banner’s Home Care AZ department, contributing to growth for the department and Banner Health. Identifies and develops new clients, while managing current accounts to optimal levels. Works in collaboration with Banner Home care operations to ensure our provider customers have a clear understanding of how to access our services, receive patient results and make Banner Homecare their provider of choice. The PAAS will develop strong sales tactics that have demonstrated ROI, document, track and report results. Strong understanding of customer preferences, referral patterns, growth goals and maintain client database with this intelligence. Must have strong knowledge of governmental regulations, Medicare eligibility requirements and comprehensive understanding of potential care plan needs for the patient in order to effectively communicate opportunities to referring providers and facilities.
CORE FUNCTIONS
1. Increase referral volume within the assigned accounts and meet or exceed growth targets. Develops and maintains contact with key physician practices, skilled nursing, assisted living facilities, discharge planning services, case management and clinical staff to provide ongoing updates on Banner Home Care services available in the market.
2. Supports the development of alignment and sales strategies to incorporate provider, and other business-to-business targets for growth of organization’s market share, including digital sales opportunities.
3. Maintains market awareness and prepares competitive updates as needed to achieve sales objectives.
4. Serves as a communication resource in the delivery and messaging to assigned internal and external stakeholders. Provides bi-directional communication for service lines and programs and product offerings, including identifying opportunities for additional or improved services to address customer needs.
5. Ensures effective communication and collaboration with colleagues and operations and actively participates in regular team meetings. Brings relevant data, reports, as well as information regarding changes within accounts and referral sources. Identifies opportunities for and participates in performance improvement activities. Demonstrates competent professional practices and engages in opportunities for professional growth. Assists with new staff orientation and physician orientation program as directed.
6. This position may be assigned as a “Field Sales” or “Inside Sales” Representative or a combination of both, dependent on the needs of the department. Position duties, routines and requirements or goals may vary dependent on assignment.
7. Works independently under general supervision. The position’s customers are internal and external – Internal: Department Directors and other managers and staff involved with assigned program(s); External: physicians, physician offices, social workers, community-based organizations, and, in general, anyone who might refer a patient to the assigned program(s). This position requires making decisions related to patient care coordination throughout various facilities and with various specialty practices.
MINIMUM QUALIFICATIONS
Must possess a bachelor’s degree in business, healthcare or related field required or equivalent experience and education.
Must have a valid driver’s license and insured vehicle for daily travel requirements. Travel expenses will covered through daily mileage reimbursement according to Banner Travel Policy.
This position requires the skills, knowledge and abilities in healthcare services sales and marketing typically acquired over three or more years of related sales experience and education. The work requires a high degree of organization, the ability to manage time and resources effectively, and the self-starter ability to work independently to achieve goals. Effective negotiation, conflict management, customer service and interpersonal relations skills are necessary. The ability to communicate effectively verbally, in writing and through common computer software is required.
PREFERRED QUALIFICATIONS
Home health and/or hospice experience preferred. Additional related education and/or experience preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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