Hours of Work :
40
Days Of Week :
5
Work Shift :
Job Description :
Job Title:
Epic Trainer : 90670-1492
Primary Location:
Methodist Charlton Medical Center
Reports To:
Manager of Health Informatics Training
Job Summary:
FLSA: Exempt
Category A: Employee with no patient impact
This position is responsible for conducting training for providers primarily using Epic in the inpatient setting, under the direction of the Health Informatics Training (HIT) Director, HIT Manager or Epic Trainer Team Lead. Proficiency or credentialed in the Epic’s Orders module is preferred. Training is conducted in both the classroom setting and virtually, via Zoom. The Epic Trainer is assigned application(s) and is responsible for achieving an in-depth understanding of the software, policies and procedures, and workflows for each application.
Responsible for the preparation of the training classes they are scheduled to facilitate, including all needed training materials/supplies. Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the module’s Principal Trainer, Team Lead, Manager or Director.
This position will represent the Health Informatics Training department, as the initial point of contact, for the respective Epic end users. A pro-active stance to bring a favorable impression of Epic and the Health Informatics Training team is a paramount responsibility of this position. Attention to customer service is expected and the ability to explain, especially when decisions are contrary to that of the requester. Development of working relationships with clinic and hospital based partners to improve upon the Epic reputation will be an on-going expectation of this role.
Epic Trainers are members of enterprise and/or local system project teams and participate in discussions regarding building, testing, and maintaining the training environment, as well as the development and maintenance of training materials for the training program. They will support the analysts and Health Informatics teams in technological competency assessments. In addition to training end-users within the hospitals, this Epic Trainer will also train additional trainers within the organization, maintain policy/procedure documentation, provide training for new hires, and coordinate training for new software releases and updates.
Due to the nature of this job there could be occasions when this role will be expected to work weekends and after-hours, especially during software upgrade roll outs.
Epic Trainers ensure alignment of all application training activities with cultural and clinical transformation objectives. They identify and manage resistance to change, as related to their respective application(s) of responsibility.
Responsibilities
- Schedules and provides Epic desktop and mobile apps training for onboarding and current providers and other Epic users
- Continually assesses educational needs and provides additional training based on rounding and results shared from Epic’s productivity reports.
- Collaborates with the Health Informatics Training Director, Manager, Team Lead and other team members to conduct Epic’s usage efficiency (Thrive) training
- Assists Principal Trainers in validating the training environment, developing training curriculum, training videos and testing workflows for various end user roles
- Responds and troubleshoots end user Epic issues that are reported via electronic systems and software used by the department. Identifies opportunities for process improvement in support of Epic initiative
- Responsible for keeping current with system changes and enhancements to ensure a thorough knowledge of the clinical information systems as they relate to both physicians and clinical staff.
- Meets routinely with site specific leaders to gather feedback and identify training priorities
- Attends physician and other Epic end user group meetings as scheduled and follows up on issues brought up in those meetings
- Escalates encountered situations to the responsible area/ supervisor, with detailed and accurate information, thereby contributing to the efficient operation of the Epic Project and consistent with the philosophy and goals of the organization
- Actively participates in customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
- May be called upon as a resource by other project teams or for providing on-call support, when scheduled during non-business hours.
- Other duties as assigned
Skills and Knowledge
- Preferred knowledge, experience and skills:
- Healthcare Operations
- Epic
- Zoom (or other conferencing apps)
- Cherwell (IT ticketing solutions)
- Clinical Operations
- Medical Information
- Must be able to train providers and other users on Epic Systems applications.
- Must be able to troubleshoot basic PC issues.
- Ability to coordinate multiple priorities and issues.
- Must be able to logically read and comprehend technical and/or functional manuals and instructions.
- Excellent communication skills
- Excellent interpersonal and team skills
- Ability to effectively adapt to changing curriculum
Experience
- Bachelor’s degree in related field preferred.
- Certification as an Epic Credentialed Trainer is highly preferred.
- Healthcare experience highly preferred; clinical experience / license desired.
- Experience facilitating classroom and one-on-one learning in a clinical setting preferred.
- Strong “people skills” and effective presentation, communication and organization skills required.
- Previous Informatics experience and experience with training during Epic implementation preferred
- Proficient in Microsoft software (Outlook, SharePoint, PowerPoint, Word, Excel etc)
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:
- Magnet® designations for Methodist Dallas, Methodist Charlton, Methodist Mansfield, and Methodist Richardson Medical Centers
- 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
- Top 10 Military Friendly® Employer, Gold Designation, 2023
- Top 10 Military Spouse Friendly® Employer, 2023
