Junior Finance Assistant within our Income Team
London, QA Higher Education
About our role: Do you have experience within customer service or perhaps debt recovery or credit control? Are you customer focused, used to dealing with high volumes of telephone and F2F enquiries, with strong administration skills?
Your focus: As Income Officer you will be allocated your own Sales Ledger to ensure the timely collection of course fees from our QA Higher Education students. Issuing instalment plans, responding to external and internal communications via email, assisting with high volume of calls and face to face interactions with customers. Reconciling of student data and collection of payments from University partners, advising and assisting customers with finance queries through our daily drop-in sessions.
Naturally, with the collection student fees there will be some difficult conversations to take place, but with your experience, logical thinking, and the ability to problem solve, you will ensure our students understand the desired outcome with limited risk to the business.
Bring your experience: You will have a methodical approach and be able to prioritise your workload as it changes. You will be a great communicator as you will be interacting with both internal and external stakeholders. Problem solving ability is a must alongside strong Excel skills.
Your Learning & Development with QA, how can we support you? Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
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Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!
Closing date 10th December 2023
#Credit control
#sales ledger
#finance
#income
#debt recovery
#collection
#student fees
#LifeAtQA
#highereducation
#London
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