Total 3 Quality Assurance / Control job vacancies in CR0 6XE

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:
We have an excellent opportunity for a highly motivated, experienced, and talented compliance lawyer to join AS Watson UK’s legal team (“Team Legal”). You will act as the lead Privacy, AI & Compliance lawyer for three beloved retail business units (Superdrug, Savers and The Perfume Shop). Reporting to our Deputy General Counsel (Neil Humphryes), you will work cross-functionally with business and legal colleagues across our Europe and Asia to develop effective strategies and policies related to privacy, AI and compliance.

The role can be full-time (3 days in the office) or part-time (2 days in the office).

A typical day in this role includes:
Building relationships and interacting with a variety of stakeholders in the business units and legal across our Europe and Asia.
Being the principal specialist legal advisor on Privacy, AI & Compliance matters.
Creating an agile strategy designed to support an effective and efficient compliance approach, ensuring the business units can evolve in the fast -paced environment in which we operate.
Developing a robust and engaging training programme to ensure the business units are educated to deliver legally sound initiatives promoting a culture of good conduct and legal risk mitigation.
Working collaboratively in cross-functional teams to support the delivery of new business initiatives.
Building a strong network of relationships with peers to benchmark legal approach, share best practice and promote the interests of the UK business units.
Developing your relationship with relevant regulatory bodies (e.g. ICO) to keep abreast of a changing regulatory landscape and support the business unit operations.
Building proactive plans to manage potential risk from changes to legislation.
Keeping technically up to date, especially in the fast-moving areas of data privacy, AI and cyber-security.

This job is a good fit for you if:
You enjoy working in a fast paced, ever-changing retail environment
You are dynamic, flexible, pragmatic, relatable and inspire trust and confidence from stakeholders at all levels and all areas of the business
You have strong interpersonal skills, a commercial mindset and a proven ability to effectively influence with sensitivity and credibility
You rise to a challenge and remain calm and composed during times of uncertainty and stress
You have a passion for what you do, meaning you always stay up to date with what’s going on in the world of data privacy, AI and cyber-security
You can manage a project through to completion and are able to close projects effectively and promptly, while ensuring quality and attention to detail
You are at your best when problem solving
You can operate at both a strategic and operational level
You have developed the ability to use a blend of data and great instincts to make decisions
You are tech savvy and understand the importance of technology for enabling our operations and as a strategic pillar for your growth
You like an international flavour to your work – the AS Watson Group is a global business – and you enjoy liaising with colleagues in different operations to deliver/receive support.

What you’ll need:
License to practice law in the UK, Europe, US or other common law jurisdiction
At least 5 years PQE experience focused on privacy and compliance gained at a top law firm and/or in-house.


The team: We are a diverse team of 9 lawyers on a mission to provide best in class support to the UK business by following our Team Legal Tenets, which are:

Anticipate We proactively identify, monitor and offer options to mitigate potential legal and regulatory risks.
Synergise:
We are collaborative and trusted business partners. We communicate clearly and set realistic timescales. We prioritise what is most important to AS Watson UK.
Work smart: We continuously innovate and simplify to improve our efficiency and effectiveness.
Advocate: We encourage high standards of compliance, ethics and integrity. We build confidence in our relationships with regulators.
Think big: We support decision making which is data-driven, customer obsessed and in the best long-term interests of the AS Watson Group.
Solutions-orientated: We are problem-solvers who help to identify the root cause of issues and offer pragmatic solutions.
Ownership: We are owners who go the extra mile to drive results.
Ownership: We are owners who go the extra mile to drive results.
Nurture: We lead with empathy. We are supportive, compassionate and kind. We encourage and respect diverse perspectives

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/