Serco Environmental Services, a division of Transport and Community Services, is at the forefront of delivering essential municipal waste collection, street cleaning, and grounds maintenance services across England. With a combined turnover of approximately £140m per annum, our focus is on continuing to transform our business to enhance operational efficiency, modernize workforce practices, and drive sustainable growth. As we embark on this journey, we are looking for Performance and Compliance Director to help us drive productivity, efficiency, and compliance to achieve those goals.
Flexible (South ideally to accommodate contract visits)
Serco Environmental Services, a division of Transport and Community Services, is at the forefront of delivering essential municipal waste collection, street cleaning, and grounds maintenance services across England. With a combined turnover of approximately £140m per annum, our focus is on continuing to transform our business to enhance operational efficiency, modernize workforce practices, and drive sustainable growth. As we embark on this journey, we are looking for Performance and Compliance Director to help us drive productivity, efficiency, and compliance to achieve those goals.
As the Performance and Compliance Director, you will play a pivotal role in steering our Environmental Services sector towards its strategic goals. Reporting directly to the Managing Director for Environmental Services, this position offers the unique opportunity to shape the future of our services and make a significant impact on our success.
Your Role and Responsibilities
- Strategic Leadership: Contribute to the development of sector strategies and plans, ensuring alignment with our growth objectives and operational excellence.
- Growth and Financials: driving financial performance across the sector, ensuring the achievement of revenue and risk management whilst also working with colleagues in our Growth function to successfully prosecute bids, winning new business and retaining existing contracts.
- Operational Excellence: Lead the transformation activities to standardize processes, improve data use, and ensure commercial and operational compliance across the sector.
- People and Culture: Foster a culture of continuous improvement, innovation, safety, and inclusivity, developing a team of leaders and professionals who are engaged and motivated to excel.
What We're Looking For
- Demonstrable leadership experience in complex outsourcing or operational environments, with a track record of driving change, developing organisational culture and delivering results.
- Highly numerate with strong strategic thinking and analytical skills; with the ability to communicate effectively at all levels.
- Experience in managing commercial performance, with a focus on growth and operational excellence.
- A commitment to our values, with the capability to inspire and develop a high-performing team.
- Level 5 Management qualification, and Yellow/Green Belt or PMO Qualification preferred.
- Experience of leading and motivating teams at all levels
- High impactful, articulate and a strong relationship builder with the ability to influence at all levels
Why Join Us?
- Impact: Play a key role in transforming environmental services for communities across England.
- Growth: Be part of a sector with significant opportunities for expansion and innovation.
- Flexibility: Enjoy the benefits of a flexible location and hybrid working arrangements.
- Culture: Join a team that values diversity, innovation, continuous improvement and is committed to making a difference.
What we offer
- A competitive six figure salary
- Company car or car allowance
- Bonus potential of up to 30%
- 10% contributory pension
- 25 days holiday a
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
