| Responsibilities: * Provide governance and lead proactive continuous improvement of quality systems (and all related documentation), food safety, food defence and relevant QS/FS training programmes to meet the client's customer and third-party audit standards. * Implement Quality and Food Safety policies set by business and customers at the sites and provide support for the development and continuous improvement of these policies. * Responsible for the management of the internal audit programmes and pro-actively lead continuous improvements where necessary. Publish monthly audit results, KPIs and trending data conducting reviews with the sites' leadership teams. * Responsible for the management of all technical third party and customer audit programmes. * Manage corrective action programmes to ensure appropriate handling, response and resolution of internal and external audits. Identify and implement continuous improvement to the programs to prevent recurrence of the issues. * Responsible for the management of complaints including technical support for the investigation and implementation of appropriate corrective actions, maintenance of customer and corporate portals, publish monthly KPIs and trend data. * Manage relevant quality and food safety training programmes for the site ensuring that all operational staff receive adequate training and achieve the minimum agreed understanding and how it applies to their role. * Provide QS/FS governance and support to further enhance the food safety and quality culture at the site. * Deputise as appropriate for the Technical Manager during absence / holidays, including leading incident / Crisis management if required. * Lead communications interdepartmentally to understand and ensure company and customer expectations are met. * Any other reasonable management requests to meet the needs of the business. | 
