Total 12 Manager level Quality Assurance / Control job vacancies in NW1 2BU

Please review the attached Job Description and Person Specification for further details regarding this role.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

The post holder will be responsible for managing compliance with the Information Governance and Data Protection agenda across the North London Mental Health Partnership and will take the lead in the development and management of compliance with the Information Governance Framework. The post holder will be responsible for developing, implementing, monitoring and auditing Information Governance compliance incorporating Data Protection, Confidentiality and, where appropriate, Information and Cyber Security. The post-holder is responsible for the effective management and coordination of medical records and information requests and will provide leadership in the appropriate management of Subject Access Requests and Freedom of Information request to meet legislative timeframes.



Vacancy sites: St Ann's Hospital / St Pancras Hospital

Please review the attached Job Description and Person Specification for the main duties of this role.

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts’ values and cultural pillars:
• We are kind
• We are respectful
• We work together
• We keep things simple
• We empower
• We are proudly diverse

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Please review the attached Job Description and Person Specification for further details regarding this role.


This advert closes on Wednesday 18 Sep 2024

A Vacancy at University College London Hospitals NHS Foundation Trust.


UCLH has a world class cancer service and is one of the largest stem cell transplant and CAR-T centres in Europe. We are very excited to be further expanding our service into Oncology and we are seeking maternity cover for our Assistant Quality Manager to help maintain our quality management system, including assisting with setting up trials and helping with the preparation for external audits and inspections.

The post holder should have excellent IT skills, be well organized and methodical with good communication skills. On the job training for Quality Management software will be provided.

Applicants with backgrounds in clinical trials, or experience of working in a clinical or research laboratory environments are welcome to apply.

The post holder will work in direct support of the Quality and Service Improvement Manager and other members of the quality team including the Quality Manager for Cellular Therapies and the Quality Manager for HSCT. The role will also include working with the wider cancer management team to ensure that service objectives are achieved in a timely fashion, in line with Trust Priorities and prevailing best practice or accreditation, licensing or regulatory requirements.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425



This advert closes on Wednesday 11 Sep 2024

Proud member of the Disability Confident employer scheme

Please review the attached Job Description and Person Specification for further details regarding this role.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in womens health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. UCLH has a world class cancer service and is one of the largest stem cell transplant and CAR-T centres in Europe. We are very excited to be further expanding our service into Oncology, particularly with tumour-infiltrating lymphocytes (TILs) and non-malignant indications.The post holder will work in direct support of the Lead Cancer Quality Manager and other members of the quality team including the Quality Manager for WCTU, the Quality Manager for HSCT and the Assistant Quality Manager for Cellular Therapies. The role will also include working with the wider cancer management team to ensure that service objectives are achieved in a timely fashion, in line with Trust priorities and prevailing best practice or accreditation, licensing or regulatory requirements. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

A talented and motivated Quality Manager is sought to work closely with the WCTU Laboratory Director (HTA Designated Individual) and WCTU Laboratory Manager to ensure that the stem cell laboratory meets HTA regulatory requirements and JACIE standards. The post holder will also work closely with the wider cellular therapies team to obtain a HTA license for tissue procurement and support the establishment of treatment pathways for TIL therapy.

The post holder will work alongside a team of quality managers to maintain the quality management system on behalf of the Stem Cell Transplant Programme. The post holder will be required to lead/co-lead on regulatory inspections and JACIE inspections, and where necessary partake in trial or licensed product onboarding as required.

In addition, the post-holder will work towards obtaining a HTA license for tissue procurement for starting material of Oncology Advanced Therapy Medicinal products (ATMPs), with an additional opportunity to become the designated individual for the license once obtained.

The post holder must have excellent IT skills, be well organized and methodical with good communication skills. On the job training for our quality management software (Q-Pulse) will be provided.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Wednesday 21 Aug 2024

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

£54,474pa (inclusive of April 2024 pay uplift)

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations (Complaints) and Quality Assurance Manager

As our Customer Relations (Complaints) and Quality Assurance Manager you’ll take direct ownership and oversee the performance of our centralised Customer Relations Team who manage customer complaints.

The successful candidate will be a highly skilled and experienced complaints manager who leads their team in a dynamic and responsive way that focuses on delivering excellent customer service and resolving complaints, whilst building trusted and valued relationships with customers. The manager will also take the lead on how we learn from complaints so that we’re reducing the root causes of complaints at source.

What you’ll do

You will:

Lead a team of Customer Relations (Complaints) Officers to respond to complaints in a responsive, dynamic and effective way in line with the Housing Ombudsman Complaint Handling Code and internal SLA’s.
Coach and develop a high performing team that has high levels of customer satisfaction and genuine customer centricity.
Produce reports and data that ensures the business have good oversight of complaints.
Drive continual service improvement by identifying and sharing lessons learnt from complaints to the wider business.
Deliver training to your team to improve the quality of investigations and communication whilst building a continuous improvement culture within the team.
Skills and experience we'd like you to have

We’re looking for someone who is:

An experienced, authentic manager who is a natural at working in a dynamic, fast paced and highly responsive way and with a high level of resilience.
Has proven experience of leading a customer complaints function
Experienced at coaching, providing feedback, motivating, and developing a high performing team.
Possesses good report writing skills and excellent data literacy with experience in using data and insight to drive service improvements and customer satisfaction.
Demonstrates strong communication skills with an excellent ability to produce comprehensive written resolution outcome letters and providing feedback to others to enhance theirs as well as deal with escalated customer complaints with empathy and build relationships with residents and stakeholders.
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A competitive salary of £54,474pa inclusive of our April 2024 pay award.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Customer Relations (Complaints) & Quality Assurance Manager, outlined above.

Closing date for applications: Wednesday 27 March 2024


1 hour online assessments will take place at some point between the days of: Tuesday 2 April and Friday 5 April 2024


Face to face Interviews and written assessment will be held: Week commencing Monday 8 April 2024 , in person, at our office at Eversholt Street, London.





Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.