Total 12 Manager level Quality Assurance / Control job vacancies in Epsom, Surrey, KT19 9BH

Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


Transport Compliance Manager
Lambeth, SE24 0JF
Full Time, Permanent (37.5 hours per week)
Salary
- £35,000
- £40,000 per annum plus benefits (dependent on experience)
Here at Serco, we partner with governments to provide public services across Defence, Justice & Immigration, Transport, Health, and Citizen Services. We are currently recruiting for a Transport Compliance Manager to join our Fleet team to support the associated Contract Management Team and/or onsite CPC holder, to deliver a compliant fleet service ensuring the contracts legislative obligations of the Operators licences.

As our Transport Compliance Manager, you will follow all vehicle maintenance requirements ensuring all vehicles and plant are serviced and maintained to the specification outlined under the manufactured guidelines and the Operator licence conditions. You will liaise with all third-party service providers to ensure all daily defects, breakdowns and punctures on our vehicles and plant are registered and dealt with within the relevant timeframe.

Main responsibilities of the role include:


- Proactively manage the yearly maintenance planner to ensure the vehicle fleet is maintained, services, and managed in accordance with the manufacturer’s guidelines.
- Daily management of the vehicle requirements for all relevant departments across the contract(s).
- Ensure the legislative obligations of the Operator’s Licences are fully complied with within the defined contract/regional area. In particular the General Undertakings and the requirements for “continuous improvement and effective control” of the associated ES Contract(s).
- Ensure the contract meets all legislative obligations, undertakings and requirements outlined in the Operator licence which all includes the General Conditions covered under section 22 of the goods vehicle licencing of operators act 1995.
- Highlight, record and notify the Contract Manager, Contract CPC Holder, and Fleet Capability and Strategy Manager of any departments failing to comply with the Company Policies and Directives relating to Road Transport and Dangerous Goods, including Animal by Products.
- Monitor third party service providers to ensure their compliance with the contract SLA and their legislative obligations.
- Ensure the daily availability target of the core fleet is maintained at 100% (excludes accident damage and vehicle related negligence by drivers or operators).
- Maintain and keep updated the fleet inventory and fixed asset register, including current asset locations, through FMS.
- Ensure all MOT results are reported, and failures investigated.


What you’ll need to do the role:


- Thorough understanding of UK and EU road transport legislation.
- Ideally will hold a Transport Manager CPC or possess equivalent knowledge (training will be provided to achieve this qualification if not already held).
- Previous experience in a fleet management role.
- Effective communication skills and ability to build strong professional relationships with stakeholders.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

What we offer:

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Flexible working options.
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.

· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

Are you an experienced and passionate Internal Audit Manager or an Operational Manager looking to join an Internal Audit team?

(with significant commercial experience within Construction / Major Projects / Build Environment sector) with a knack for delivering high-quality internal audit reviews or reports. Join us as an Internal Audit Manager, where you'll play a pivotal role in supporting the Group Head of Internal Assurance to deliver a complex, risk-based audit plan.

This dynamic role will involve evolving our internal audit methodology and aligning assurance activities across the group, ensuring our audit function remains at the forefront of industry standards. Key Responsibilities of the Group Internal Audit Manager: Audit Plan Execution (60%) : Lead and execute high-calibre internal audit assurance and operational reviews from planning through to reporting, ensuring timely and efficient delivery monthly.

Audit Plan Development: Support the ongoing development of a risk-based audit plan and approach, reviewed annually.

Assurance Support: Assist the Group Head of Assurance in quarterly audit committee reporting and other assurance activities. Methodology Development: Enhance the internal audit methodology to align with the operational framework and IIA requirements monthly.

Technical Review: Conduct technical reviews of audit work to ensure quality and compliance with methodology monthly. Team Coaching: Provide coaching and support to the audit team, promoting best practices and enhancing technical output as required.

Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


Transport Compliance Manager
Lambeth, SE24 0JF
Full Time, Permanent (37.5 hours per week)
Salary
- £35,000
- £40,000 per annum plus benefits (dependent on experience)
Here at Serco, we partner with governments to provide public services across Defence, Justice & Immigration, Transport, Health, and Citizen Services. We are currently recruiting for a Transport Compliance Manager to join our Fleet team to support the associated Contract Management Team and/or onsite CPC holder, to deliver a compliant fleet service ensuring the contracts legislative obligations of the Operators licences.

As our Transport Compliance Manager, you will follow all vehicle maintenance requirements ensuring all vehicles and plant are serviced and maintained to the specification outlined under the manufactured guidelines and the Operator licence conditions. You will liaise with all third-party service providers to ensure all daily defects, breakdowns and punctures on our vehicles and plant are registered and dealt with within the relevant timeframe.

Main responsibilities of the role include:


- Proactively manage the yearly maintenance planner to ensure the vehicle fleet is maintained, services, and managed in accordance with the manufacturer’s guidelines.
- Daily management of the vehicle requirements for all relevant departments across the contract(s).
- Ensure the legislative obligations of the Operator’s Licences are fully complied with within the defined contract/regional area. In particular the General Undertakings and the requirements for “continuous improvement and effective control” of the associated ES Contract(s).
- Ensure the contract meets all legislative obligations, undertakings and requirements outlined in the Operator licence which all includes the General Conditions covered under section 22 of the goods vehicle licencing of operators act 1995.
- Highlight, record and notify the Contract Manager, Contract CPC Holder, and Fleet Capability and Strategy Manager of any departments failing to comply with the Company Policies and Directives relating to Road Transport and Dangerous Goods, including Animal by Products.
- Monitor third party service providers to ensure their compliance with the contract SLA and their legislative obligations.
- Ensure the daily availability target of the core fleet is maintained at 100% (excludes accident damage and vehicle related negligence by drivers or operators).
- Maintain and keep updated the fleet inventory and fixed asset register, including current asset locations, through FMS.
- Ensure all MOT results are reported, and failures investigated.


What you’ll need to do the role:


- Thorough understanding of UK and EU road transport legislation.
- Ideally will hold a Transport Manager CPC or possess equivalent knowledge (training will be provided to achieve this qualification if not already held).
- Previous experience in a fleet management role.
- Effective communication skills and ability to build strong professional relationships with stakeholders.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

What we offer:

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Flexible working options.
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
· A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
· A safe and supportive culture.

· A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

Essential Pharma are seeking a QA Manager with deep GMP knowledge. You will be responsible for the operational management of quality assurance activities related to the subcontracted manufacturing operations of Essential Pharma products, ensuring compliance with regulatory requirements, and maintaining high standards of product quality and safety. As a market authorization holder, you will be ensure our responsibilities are fulfilled and that any product related quality events are under control. Apply Today!

What You Will Do
Reporting into the Associate Director QA –GMP Operations, you will participate in the maintenance of the Quality Management System (QMS) in compliance with regulatory standards (e.g., FDA, EMA, ICH).
Ensure that all QA processes and procedures are documented, followed, and continuously improved.
Conduct internal / external audits and participate to regulatory inspections .
Ensure that all products comply with relevant regulations and guidelines.
Stay updated with changes in regulatory requirements and ensure timely implementation of new regulations.
Prepare for and participate in regulatory inspections and audits, including visiting CMO partners.
Manage risk, documentation and reporting.
Collaborate with cross-functional teams, including manufacturing, supply chain, MSAT, R&D, and regulatory affairs, to ensure product quality throughout the product lifecycle.
Drive continuous improvement, train and embed best practice within quality across the company.

What We Do

Essential Pharma is an international specialty pharmaceutical company dedicated to maintaining access to clinically differentiated, niche medicines in small patient populations. Our high-impact portfolio includes over 300 medicines covering ten therapeutic areas, with a focus on the central nervous system (CNS), gastroenterology, ophthalmology, and rare diseases. Our products treat patients in more than 70 countries.
We are proactive in identifying low volume, difficult-to-manufacture therapeutic products, and late-stage clinical development assets that target rare diseases. Our recent acquisition of Renaissance Pharmaceuticals is a significant milestone for Essential Pharma, the groups second product for treatment of a rare disease, and the first development-stage asset in our portfolio.
Our UK Operations team is comprised of 60 people, based out of our Egham, Surrey office, five minutes’ drive from Egham Train Station situated on the Thorpe Industrial Estate. We also have colleagues based in Malta, France, Spain and Switzerland.

What You Will Bring

Bachelor’s degree in Pharmaceutical Science, Biologics, Biotechnology, Biochemistry, or a related field.
Proven experience in quality assurance within the pharmaceutical industry. Experience in manufacturing operations of medicines is essential, biological products is a plus.
Deep knowledge of Good Manufacturing Practice.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and priorities in a fast-paced environment.
Certification in quality assurance (e.g., ASQ Certified Quality Manager) is a plus.

What We Offer
Salary – from £50,000
Agile Working – we offer flexibility and trust from day one, when you attend the office will be guided by business needs and role requirements. This role requires you to work a least two day per week from our Egham, Surrey office or if you are situated in France, two days from a Lyon office, with flexibility for business needs and company events. You must be flexible to travel when required to our CMO partners.
£150 towards your home office – claim purchases back on expenses.
Healthcare Insurance
Pension – you contribute 5% and we offer 3%.
Life Insurance – lump sum (tax free) death benefit of 4 x basic salary.
Enhanced Family Leave
Enhanced Sick Pay
Annual Leave – 26 days plus bank holidays, 3 days shut down between Christmas and NY.
Discretionary Annual Performance Bonus
Recognition Program – from shout outs, vouchers and up to £2000 for gold awards!

What To Expect

We wholeheartedly embrace agile working, recognizing that it enables individuals to bring their authentic selves to work. Our commitment to living by our values forms the bedrock of our inclusive culture, where everyone's voice is valued and respected.
Treating each other as adults fosters a sense of autonomy and responsibility, while our inherent social nature is nurtured through engaging groups and events. We understand the significance of forging connections in the workplace, and our dedication to facilitating these bonds is underscored by regular access to our CEO. Grounded in the principles of dynamism, responsibility, trustworthiness, and collaboration, our values guide our interactions. Furthermore, our unwavering dedication to employee growth and learning is evident through our commitment to personalized development plans, as we believe in fostering an environment where all individuals can thrive.
Right from the interview stage, we encourage candidates to ask us questions, as we understand that it's just as important for us to be the right fit for you as it is for you to be the right fit for us.

Essential Pharma are looking for a Quality Systems Manager to deliver the globalisation of QA processes, implement and embed a new quality system and ensure deep collaboration across all teams in the UK, Switzerland and Malta to ensure we can progress with a “one team” mindset. Apply Today!

What You Will Do
• Lead a small team, reporting into the Head of QA, ensuring a collaborative approach to new ways of working and engagement of all teams to ensure a “one team” mindset.
• Deliver the new QMS for Essential, retaining oversight of quality systems processes, maintenance and ensuring that we are audit ready.
• Collaborate with the QA team to manage processes related to QA documentation (GMP, GDP, GCP/GVP), deviations, complaints, CAPAs and change controls.
• Own reporting against KPIs and once live, lead on the administration of the EDMS database (including user training, configuration and withdrawal).

What We Do
Essential Pharma is an international specialty pharmaceutical company dedicated to maintaining access to clinically differentiated, niche medicines in small patient populations. Our high-impact portfolio includes over 300 medicines covering ten therapeutic areas, with a focus on the central nervous system (CNS), gastroenterology, ophthalmology, and rare diseases. Our products treat patients in more than 70 countries.
We are proactive in identifying low volume, difficult-to-manufacture therapeutic products, and late-stage clinical development assets that target rare diseases. Our recent acquisition of Renaissance Pharmaceuticals is a significant milestone for Essential Pharma, the groups second product for treatment of a rare disease, and the first development-stage asset in our portfolio.
Our UK Operations team is comprised of 60 people, based out of our Egham, Surrey office, five minutes’ drive from Egham Train Station situated on the Thorpe Industrial Estate. We also have colleagues based in Malta, France, Spain and Switzerland.
What You Will Bring
• QMS knowledge (Veeva or similar) gained in a project based or management roles where you have implemented or contributed to the implementation of new systems and change management in relation to quality processes.
• GxP knowledge gained working in a pharmaceutical setting, with exposure to US and EEA regulations.
• Eligibility to live and work in the UK.

What We Offer
• Salary – from £65,000.
• Agile Working – we offer flexibility and trust from day one, when you attend the office will be guided by business needs and role requirements. This role requires you to work two days a week from our Egham, Surrey office with flexibility on start/ends times.
• £150 towards your home office – claim purchases back on expenses.
• Healthcare Insurance
• Pension – you contribute 5% and we offer 3%.
• Life Insurance – lump sum (tax free) death benefit of 4 x basic salary.
• Enhanced Family Leave
• Enhanced Sick Pay
• Annual Leave – 26 days plus bank holidays, 3 days shut down between Christmas and NY.
• Discretionary Annual Performance Bonus
• Referral Programme - £1500 for a successful hire!
• Recognition Programme – from shout outs, vouchers and up to £2000 for gold awards!

What To Expect
• We wholeheartedly embrace agile working, recognizing that it enables individuals to bring their authentic selves to work. Our commitment to living by our values forms the bedrock of our inclusive culture, where everyone's voice is valued and respected.
• Treating each other as adults fosters a sense of autonomy and responsibility, while our inherent social nature is nurtured through engaging groups and events. We understand the significance of forging connections in the workplace, and our dedication to facilitating these bonds is underscored by regular access to our CEO. Grounded in the principles of dynamism, responsibility, trustworthiness, and collaboration, our values guide our interactions. Furthermore, our unwavering dedication to employee growth and learning is evident through our commitment to personalized development plans, as we believe in fostering an environment where all individuals can thrive.
• Right from the interview stage, we encourage candidates to ask us questions, as we understand that it's just as important for us to be the right fit for you as it is for you to be the right fit for us.

Compliance and Estates Development Manager
£35,859.00 – £38,724.00 dependent on experience
Required ASAP
Hours and weeks to be negotiated
NOR: 1960 (11-18) (450+ in Sixth Form)
We are seeking a proactive and positive Compliance and Estates Development Manager to ensure that our two schools are fully Health and Safety compliant, putting in place clear processes, systems and monitoring to ensure a safe and high-quality learning environment. The successful candidate will work with the senior leadership and premises teams to develop a long-term estates plan, maximizing our footprint and planning for resource alignment. They will ensure that all Health and Safety training and policy is up to date, and to ensure that all statutory checks are undertaken to schedule with clear record keeping. The post-holder will ensure compliance and estates best practice at both George Abbot School and Burpham Primary School, maximising economies of scale and efficiencies where possible.
This is a rewarding and varied role that is an essential part of the support service provided our schools. The post-holder must provide an efficient and high quality service, have excellent administrative skills, be competent manipulating data and record keeping, be organized and have a secure understanding of Health and Safety legislation.
Please contact Georgie Newman, to organise a school tour or for an informal discussion about the role.
George Abbot School is an 11-18, mixed comprehensive, with an established reputation for high academic standards and exemplary pastoral care. George Abbot are an innovative school with strong progress outcomes at both GCSE and A Level. Burpham Primary School is a happy, thriving and ambitious school within the Learning Partners Academy Trust for children between the ages of four and eleven with a KS1 Specialist Centre for children with communication and interaction needs (COIN). Both schools work hard to look after our staff and are restless to serve our communities to the highest standard. They are within easy reach of the town, the A3 and London Road railway station.
George Abbot School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share and demonstrate this commitment. The successful applicant will be subjected to an enhanced DBS Check via the Disclosure and Barring Service.
We want to attract the broadest range of talented people to be part of Learning Partners Academy Trust. We aspire to have a diverse and inclusive workforce and particularly welcome suitably qualified applicants from a wide range of backgrounds to join our trust.
How to Apply
If you are interested in applying for this exciting role, please use the links provided to access the full job description and person specification.
Please note, your application will take to you to our ATS system (Face-Ed) where you will be required to enter your details again to fully complete your application process. If you have any questions or would like to discuss this role further, please contact Polly Jacobs, Headteacher’s PA via email.Important Information
• The closing date given is a guide only. There may be some occasions where we close a vacancy due to a high a volume of applications being received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
• When completing the application form please ensure that you clearly evidence your relevant skills and experience in relation to the requirements detailed in the job description.
Closing date: 9am on 28 June 2024
Interview date: w/c 1 July 2024
We reserve the right to appoint ahead of the closing date for an exceptional candidate.

Interim Compliance Surveyor/Manager

3 month contract - ongoing

Circa. £40/hour

Surrey/South London

Summary

Morgan Hunt are working with a social housing provider, who are currently looking for a Compliance Building Surveyor to join their Property Services Team

You will be responsible for ensuring the organisations assets, including housing stock and buildings, are safe, clean, and compliant. This role involves supervising repairs, conducting condition surveys, managing compliance with statutory regulations, and providing technical advice.

Key Responsibilities

• Supervise and manage repair and renewal works for Council properties.
• Conduct condition surveys for residential and non-residential properties.
• Prepare specifications, drawings, and cost estimates for construction works.
• Manage contracts for planned and cyclical works, ensuring compliance with standards and regulations.
• Support compliance areas such as fire safety, asbestos management, and water safety.
• Provide technical advice to Council teams and maintain up-to-date knowledge of relevant legislation.

About you

• Degree or vocational qualification in a construction-related discipline.
• Minimum of two years' experience in building surveying.
• Professional Membership of the Royal Institution of Chartered Surveyors (desirable).
• Strong knowledge of property-related compliance and building services.
• Proficiency in CAD drawing, project procurement, and contract management.
• Full driving license and use of a car.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Job Title: Head of Quality
Location: Home based with regular national travel
Salary: £65000. Plus £5000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays.
Closing date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Head of Quality, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Head of Quality will play a crucial role in driving continuous improvement through audit and data analysis, and by making recommendations for improvement in response to trend and theme reviews as part of the internal quality assurance framework. This leadership position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape. A strategic leader with the ability to influence and drive change through an evidence-based approach is required to ensure our operational teams are empowered to drive and maintain improved client outcomes and exceed expectations in person centred care delivery. The successful candidate will demonstrate the ability to safeguard the company against risk through internal audit and quality markers, analysis of incidents and robust quality improvement planning which demonstrates improvements in care outcomes which are clearly measured.

Responsibilities:

• Lead the quality and compliance team in the delivery of the internal quality assurance framework.
• Ensure that any changes to the regulatory requirements of CQC, GDPR, SSSC and Care Inspectorate are
  quickly and accurately reflected in changes to systems and processes.
• Act as an expert advisor and lead on improvement activity; supporting operational leadership teams in
  identifying and learning from areas of good practice and offering target advice and support where practice
  requires improvement.
• Provide detailed and evidence-based quality reviews of service delivery against internal and external quality
  standards, providing recommendations and constructive feedback for improvement at both local and
  provider level.
• Lead the collection, analysis, interpretation and dissemination of all audit and quality assurance management
  information to a wide-ranging audience including senior leadership and branch teams.
• Work in partnership with the Head of Risk Management to identify and respond to business risk.
• Ensure that high standards are met across the business and that care is delivered in line with CQC/CI
  regulations, and other statutory and legislative requirements.
• Ensure policies and procedures are reviewed and implemented in line with legislation and best practice
  guidelines.
• Act as the ISO lead for the business effectively working with external partners to maintain ISO 9001
  accreditation.
• Act as the point of contact for managing Data Subject Access Request in line with GDPR requirements.
• Act as the Caldicott Guardian for the business.
• Develop, enhance and maintain the complaints process to ensure complaints are managed effectively.
• Support the planning, delivery and roll out of electronic care planning.
• Ensure systems and processes are standardised and provide robust data for review of service delivery and
  continuous improvement.
• Work in partnership with the Head of Nursing to develop and chair the Clinical Governance Committee.
• Work in partnership with the Head of Risk Management and Head of Nursing to develop and execute effective
  incident management reviews; cascading learning across the branch network.
• Act as a point of contact and representative for Prestige Nursing and Care at quality forums both internally
  and externally.
• Work collaboratively with operations and I.T teams to review systems and processed to support safe and
  efficient care delivery.

Accountabilities:

• Ensure a safety through learning culture is established and maintained throughout the business.
• Ensure branches maintain an internal audit rating of meeting expectations as a minimum requirement.
• Ensure all branches drive continuous improvement through the development and implementation of action
  plans following audit activity.
• Cascade learning from audit activity, regulatory inspections and trends and themes analysis; clearly defining
  and capturing improved client outcomes and service delivery.
• Maintain ISO accreditation.

Person Specification:

Essential

• At least 5 years quality management experience within Homecare and a track record in senior quality and
  compliance management.
• Experience of multi-site quality and compliance coverage.
• A proven track record in leadership and motivation of staff with demonstrable understanding of and
  commitment to achieving company objectives.
• Excellent understanding of regulatory frameworks and compliance requirements such as CQC, CI, Health and
  Social Care Act, DoLS/LPS, Mental Capacity Act and other relevant legislation and sector best practice
• Exceptional leadership, communication, and interpersonal skills.
• Auditing skills
• Ability to develop and implement quality measures and standards.
• Demonstrated ability to drive strategic quality initiatives and manage change effectively.
• Ability to analyse and interpret complex data sets, providing evidence based reports.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Ability to travel and stay overnight when required.

Desirable

• Educated to degree level.
• Operational experience within Homecare and/or Complex Care

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Title:

Flow Assurance Manager

Position Title: Flow Assurance Manager– KBR Consulting

Background

KBR Consulting International draws on a heritage of over thirty-five years specialising in the front-end phases of engineering projects from pre-feasibility, up to and including preliminary Front End Engineering Design (FEED) phases. In addition, we undertake small FEEDs as well as providing specialist consultancy to later through to phases of projects. The front-end nature of the work means that we are often involved in developments in areas and technologies new to the engineering industry.

With clients ranging from large internationals to smaller independent companies, we are currently heavily involved globally in the transition from oil and gas to other sources of energy including hydrogen and ammonia, decarbonisation, production of bio-fuels and the move towards minimal manning of offshore production facilities. Other projects include strategy / master plan development (‘Decisioneering’ process), financial modelling, product & energy optimisation, maximising asset performance and petrochemical integration.

Over the years, KBR has provided support for some of the largest industry capital investments in modern times. Moreover, KBR has acted as lender’s advisor on well over 200 projects for a broad range of clients and financial institutions across many sectors including upstream and downstream oil and gas, speciality chemicals, mining, biofuels, pulp and paper, power, and general infrastructure.

The Process Engineering team is at the heart of the design of the project using their technical expertise and problem solving skills to find optimum technical solutions, whilst working alongside other engineering disciplines to ensure a robust, economic and safe design. The Flow Assurance Group sits with the Process Engineering team.

Opportunities within Process Engineering for Consulting

We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. At KBR, we respect and value the diversity of our people. We know that the cultures, ethnicities, religious backgrounds and gender identities that make us who we are as individuals, also make us a better, more socially sustainable company.

We are growing our engineering team and are looking for enthusiastic, self-motivated people with a desire to learn and grow their experience. Working as part of KBR Consulting international will offer you an opportunity to part of a global, diverse, service orientated organisation. 

You will work as part of small project teams developing concept and early project definition in the Oil and Gas sector.

As a Flow Assurance Team Manager your main responsibilities will include:

• Leading the KBR Consulting Flow Assurance Team.
• Contributing and providing guidance to several flow assurance projects at any given time.
• Delivering high quality, accurate work within required deadlines. Provide responsibility for ensuring the quality of flow assurance deliverables developed by others.
• Developing and maintaining customer relationships, ensuring customer satisfaction at project level and resolving any issues.
• Ensuring clear communication between KBR clients and also between KBR inter-disciplines.
• Ability to present work / results to clients in a clear and concise manner through both written and oral communication.
• Acting as Lead Flow Assurance Engineer on a range of upstream projects as required, and lead Flow Assurance studies.
• Providing input to the development of proposals and CTRs; and
• Training, developing & mentoring the next generation of flow assurance engineers.

We provide challenging opportunities for our engineers on projects and help them develop technical and leadership skills. Our aim is to support and invest in the engineer to help them gain a wide range of experience in the many different aspects of consultancy and process design so that they can have a varied and stimulating career.

Working at KBR means being rewarded for your contributions. In addition to competitive compensation programs focused on total rewards, we provide employees with everything they need for success, including on-the-job training and professional development for continued growth.

Requirements/Qualifications

• Industry recognised expert in the field of flow assurance.
• Proven experience with an operating company or technical consultancy is a must.
• Experience on a range of flow assurance projects ranging from Concept through to Detailed Design and Execute.
• A relevant number of years of hands-on experience in the field of flow assurance.
• Provision of expert knowledge and guidance for flow assurance work scopes to a wide variety of projects.
• Expert insight into the application of all industry recognised flow assurance software.
• Proven ability to guide work scopes and interpret results.
• Experience in single and multiphase pipelines steady state and transient hydraulic analyses using industry standard software, e.g., OLGA, PIPESIM, PIPENET etc. is essential.
• Minimum requirement is Chartered Engineer. Fellow is preferred.
• Collaborative working approach and participation in cross fertilisation of work between KBR departments and developing a OneKBR approach to execute projects.
• Must be able to plan resources efficiently across multiple projects.
• Abide by the KBR Code of Business Conduct and business ethics.
• Experience in assessing flow assurance issues including slugging, hydrates, wax, erosion, corrosion etc. by use of simulation software and providing the best mitigation solutions;
• Demonstrate excellent technical report writing and presentation skills;
• An ability to work in a collaborative way as part of a multi-discipline project group with minimum supervision;
• Extensive and thorough understanding of thermodynamics and fluid mechanics.
• Knowledge of applicable regulations, codes and standards.
• Excellent computer skills, as well as excellent oral/written presentation / report writing skills.
• Ability to work well independently and in a team.
• Proven ability to plan and execute studies.
• Ability and experience of presenting to clients.
• Operational experience would be a benefit but not essential.
• Flexible and willing to work extra hours as necessary to accommodate workload peaks.
• Hybrid working although 3 days a week in Leatherhead office is preferred to enable efficient management of resources; and
• Fluent English is a must, additional languages are a plus.

KBR is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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Senior Quality Assurance Manager - Business Services

Hybrid/Epsom | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom - minimum 2 days per week | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager

Hybrid/Epsom | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme