Total 17 quality assurance control job vacancies in Quality Assurance / Control category in guildford surrey gu2 4bb

The purpose of this role is to facilitate the development of a culture of continuous quality improvement at Royal Surrey through using expert knowledge and skill in improvement methods. By supporting, coaching and leading people in delivering improvement, the post holder helps to deliver the organisations True North and Breakthrough Objectives. The post holder will provide quality improvement knowledge and expertise to the organisation through training, coaching, and facilitating projects to help make quality improvement the way we do things. They will act as a role model in promoting a culture of improvement and transformation, working with teams at all levels to challenge current practice and deliver significant and quantifiable improvements towards achieving our True North and Breakthrough Objectives. Using lean thinking as the basis, they will be responsible for developing, documenting and disseminating our quality improvement approach so that we build skill and expertise in quality improvement across the Trust. A key part of the role will be to support the development of others in the organisation in quality improvement methods. In addition, they will support pathway improvement activity that addresses defined organisational priorities and address complex challenges by facilitating change at an individual, team and service level.

Control Room Salary £40,000 - Redhill

Are you looking to join a modern, forward thinking, and successful company based in Redhill?

You will play an extremely important support role for the business which is within their control room team. You will be responsible for monitoring operations at various business sites responding to various alarms including systems, intruder and fire alarms. If this sounds like it fits with your experience, please read on...

I have worked with this client for many years now and they have created a fantastic environment… The communications team are undertaking more and more work and therefore needs your help!

The Role:

• You will monitor the in-house security system.
• Monitor the telephone, radio systems and CCTV.
• Have constant communication with customers, authorities and employees.
• Recording all complaints and enquiries through the system.
• Raise emergency jobs and issue the relevant plans to the support teams engineers.
• 12-hour continuous shift rota working some evenings and weekends.

The Person:

• Ability to work at a fast pace and record all data accurately
• A calm nature and able to multitask
• Able to work alone and unsupervised and cope with competing demands and pressures
• You will have a working knowledge of Microsoft office systems.

The Benefits

• A wide range of discounted salary products to choose from
• Up to 10% Company Pension contribution (matched contribution scheme)
• Free parking
• 23 days holiday rising to a massive 27 days + Bank Holidays
• Bonus Scheme

This role is a great way to impart your knowledge and build your career. If this all sounds like a place you would like to be a part of please get in touch with me.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Quality Governance Facilitator (Full Time 37.5hrs) Quality and Safety Department An exciting opportunity has arisen to join our team as a Quality Governance Facilitator. As the Quality Governance Facilitator, you will lead and coordinate Patient Safety Incident Investigations and support the Trust to learn from patient safety events. You will have experience working in patient safety or quality governance and have an understanding of governance techniques, including incident reporting and risk management. Ideally, you will have a clinical background; in this role, you will be working with clinical teams and senior leaders to analyse current practice and identify areas for improvement. This will include analysing data and identifying themes and trends. You will work closely with the clinical teams to produce reports and present information to senior team leaders. You will engage closely with patients, their families and staff with the aim of understanding their experiences and obtaining areas for improvement. You will have excellent interpersonal skills and be able to work effectively and flexibly as a part of a team. If you would like to know more about this position then please contact Lorna Sonley, Senior Quality Governance Facilitator on Lornasonley@nhs.net for an informal discussion about the job.

About the Role: Quality Assurance Business Partner
We are on the lookout for a dynamic Quality Assurance Business Partner to become a part of our high performing Quality & Consistency team. This is a unique opportunity to coordinate, support, and review the implementation of standard QA processes across our faculties.
As a pivotal point of contact for curriculum staff on quality-related matters, you will also undertake the role of Quality Nominee whilst liaising with our partner Awarding Organisations.
You will be instrumental in supporting faculties to uphold best practice in assessment and to assist them in preparing for any external sampling processes. Your responsibilities will include conducting internal reviews and sampling to identify and propose improvement actions.
Your role will also involve developing and implementing robust quality systems to monitor and safeguard our certification, ensuring the highest standards of quality are maintained.
You will co-deliver courses to train new assessors and IQAs, and coach them to achieve relevant accreditation.
This is a permanent, 0.8 role based across our Surrey colleges at Guildford, Merrist Wood, and Farnham.
What do you need to be successful as a Quality Assurance Business Partner at Activate Learning?
The successful candidate must be a qualified IQA and assessor with significant experience as a Lead/Internal Verifier, and a deep understanding of IV/EV systems and processes. Experience in an educational environment is essential, ideally in Further Education specifically, or those who have worked within an awarding organisation.
We are seeking an outgoing individual who can build quickly strong and effective relationships. Your interpersonal skills will be key in this role, as fostering a positive environment and maintaining open lines of communication with teams across Activate Learning and with partners will be integral to our success.
Who we are
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.
We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.
When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.
Together, we will bring out the best version of yourself.
Why work with the Activate Learning Group?
Activate Learning Group Employee Benefits:
Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
Teaching Support: Tailored induction and development programs for teaching staff.
Pension Schemes: Teacher and Local Government pension schemes for Activate Learning staff.
Generous Annual Leave: Up to 6 weeks paid leave.
Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.
Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.
Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

The post holder will support the Divisional Quality, Safety & Learning Team through the provision of tasks relating to Clinical Governance, Assurance & Learning, along with administrative and clerical tasks required to facilitate the improvement of clinical services across the Women's Health & Paediatrics Division.

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are excited to be hiring a new Quality Assurance Officer to join our Quality Assurance Team in Adults, Wellbeing and Health Partnerships. The Quality Assurance Team evaluate the quality of care and support services in Surrey. We work with care and support providers to improve quality, improve the experience of people using care services and promote and share best practice. The position is based in Mid Surrey covering Mole Valley, Epsom & Ewell and Elmbridge, working under an Area Quality Assurance Manager covering services for older people - nursing homes, residential care homes and home-based care services. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team The Quality Assurance Team is a well established and well regarded Team in Adults, Wellbeing and Health Partnerships. We have strong links with internal colleagues as well as our external partners in Health and CQC. About the Role Working with the area Quality Assurance Manager, you will collect and analyse data and information about quality and risk in older persons care and support services within the area, identifying priorities. You will:

• Undertake visits to Care Homes and Home Based Care Agencies producing reports following the visits.
• Gather and analyses data and information about quality and risk of the services in the patch.
• Plan and prioritise your own work and activities, responding to changing priorities as needed.
• Maintain a network of up to date Provider contacts.
• Partake in a rota system to cover the Quality Assurance Team inbox.

Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following:

• Be a driver with a valid UK driving licence and own car and be prepared to drive across the County to support the Quality Assurance Team.
• Willingness to work outside of normal working hours when Care Homes are identified as high risk.
• Experience of working in a front line care or support setting for adults.
• Good communication and interpersonal skills.
• Report writing skills.
• Good IT skills.
• Good analytical skills.

The job advert closes at 23:59 on 04/08/2024 with interviews planned for 22/08/2024. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Essential Pharma are looking for a Quality Systems Manager to deliver the globalisation of QA processes, implement and embed a new quality system and ensure deep collaboration across all teams in the UK, Switzerland and Malta to ensure we can progress with a “one team” mindset. Apply Today!

What You Will Do
• Lead a small team, reporting into the Head of QA, ensuring a collaborative approach to new ways of working and engagement of all teams to ensure a “one team” mindset.
• Deliver the new QMS for Essential, retaining oversight of quality systems processes, maintenance and ensuring that we are audit ready.
• Collaborate with the QA team to manage processes related to QA documentation (GMP, GDP, GCP/GVP), deviations, complaints, CAPAs and change controls.
• Own reporting against KPIs and once live, lead on the administration of the EDMS database (including user training, configuration and withdrawal).

What We Do
Essential Pharma is an international specialty pharmaceutical company dedicated to maintaining access to clinically differentiated, niche medicines in small patient populations. Our high-impact portfolio includes over 300 medicines covering ten therapeutic areas, with a focus on the central nervous system (CNS), gastroenterology, ophthalmology, and rare diseases. Our products treat patients in more than 70 countries.
We are proactive in identifying low volume, difficult-to-manufacture therapeutic products, and late-stage clinical development assets that target rare diseases. Our recent acquisition of Renaissance Pharmaceuticals is a significant milestone for Essential Pharma, the groups second product for treatment of a rare disease, and the first development-stage asset in our portfolio.
Our UK Operations team is comprised of 60 people, based out of our Egham, Surrey office, five minutes’ drive from Egham Train Station situated on the Thorpe Industrial Estate. We also have colleagues based in Malta, France, Spain and Switzerland.
What You Will Bring
• QMS knowledge (Veeva or similar) gained in a project based or management roles where you have implemented or contributed to the implementation of new systems and change management in relation to quality processes.
• GxP knowledge gained working in a pharmaceutical setting, with exposure to US and EEA regulations.
• Eligibility to live and work in the UK.

What We Offer
• Salary – from £65,000.
• Agile Working – we offer flexibility and trust from day one, when you attend the office will be guided by business needs and role requirements. This role requires you to work two days a week from our Egham, Surrey office with flexibility on start/ends times.
• £150 towards your home office – claim purchases back on expenses.
• Healthcare Insurance
• Pension – you contribute 5% and we offer 3%.
• Life Insurance – lump sum (tax free) death benefit of 4 x basic salary.
• Enhanced Family Leave
• Enhanced Sick Pay
• Annual Leave – 26 days plus bank holidays, 3 days shut down between Christmas and NY.
• Discretionary Annual Performance Bonus
• Referral Programme - £1500 for a successful hire!
• Recognition Programme – from shout outs, vouchers and up to £2000 for gold awards!

What To Expect
• We wholeheartedly embrace agile working, recognizing that it enables individuals to bring their authentic selves to work. Our commitment to living by our values forms the bedrock of our inclusive culture, where everyone's voice is valued and respected.
• Treating each other as adults fosters a sense of autonomy and responsibility, while our inherent social nature is nurtured through engaging groups and events. We understand the significance of forging connections in the workplace, and our dedication to facilitating these bonds is underscored by regular access to our CEO. Grounded in the principles of dynamism, responsibility, trustworthiness, and collaboration, our values guide our interactions. Furthermore, our unwavering dedication to employee growth and learning is evident through our commitment to personalized development plans, as we believe in fostering an environment where all individuals can thrive.
• Right from the interview stage, we encourage candidates to ask us questions, as we understand that it's just as important for us to be the right fit for you as it is for you to be the right fit for us.

Join Our Team! - Special Investigations Unit (SIU – Fraud Team)

Position Summary: AXA Partners is looking for a dynamic and experienced professional to join our team as a Special Investigations Unit/Fraud Control Officer. This crucial role, positioned at a medium to senior level (depending on experience), will provide direct support to our Travel Claims and Medical Assistance claims teams, conducting forensic checks on new and ongoing claims to support or deny claims where fraud is suspected or proven.
Location: AXA Partners, Redhill Length of term/Tenure: 6 Months – Secondment Salary:
The successful candidate will be responsible for handling and working on Special Investigations Unit (SIU) claims case referrals, conducting in-depth reviews and investigations to identify potentially fraudulent claims and customers. This role involves using tried and tested techniques, such as forensic reviews of claims and conversation management with claimants, and requires learning end-to-end Travel FNOL, Travel Claims, and other AXA Travel customer-facing teams processes.
Key Responsibilities:
· Analysing and working on new Travel and Medical Assistance claims referred into the SIU workbook/Queue – Auto/manual
· Ensuring cases allocated into personal workbooks are correctly prioritised and managed through the full end-to-end SIU process in a timely manner
· Performing forensic reviews of Travel and Medical Assistance claims to minimize financial risk or loss to AXA Partners UKandI Ltd
· Use of Fraud prevention tooling – Resistant AI/ID Tool (training will be given)
· Maintaining a strong framework of internal controls both internally and via relationships with third-party clients and others
· Proposing and following up on process improvements to support operational teams, improve internal controls, and support future profitability by reducing exposure to fraud
· Liaising with in-house recoveries and associated litigation SMEs when fraud is suspected or indicated
· Supporting Leakage Auditors when fraud is suspected as a causal issue

The starting salary for this role will be £26,852 per annum as a trainee firefighter control, working 42 hours per week, moving to £27,970 per annum as a developing firefighter control upon completion of basic training, rising to £35,791 per annum once you have become a competent firefighter control in Surrey. You will also receive an additional Surrey Allowance of £1,575 per annum on top of your annual salary.

Do you want to make a difference? Can you work under pressure? Are you a team player? If the answer is yes, then this could be the role for you! Surrey Fire and Rescue Service are recruiting for permanent posts for Joint Fire Control Room Operators for vacancies based in Salfords, Surrey, covering the three counties of Surrey, West Sussex and East Sussex. The Joint Fire Control operates 24 hours a day, 365 days of the year providing call receipt, call handling and mobilisation. The Control Room Operators work a rotating shift pattern of 42 hours a week including days, nights and weekends. You will form an integral part of a team whose priority is to receive emergency calls from members of the public, mobilising fire engines and firefighters who respond to a wide range of incidents throughout the three counties, including assisting other emergency services and partner agencies. You will join us as an apprentice and be enrolled onto the Level 3 Emergency Contact Handler Apprenticeship program. Please click here for further information. This role provides you with all the essential training and an opportunity to play a key part in our Service. About the role In this position, you will be doing the following:

• Answer, advise, record and action emergency calls.
• Assist in the continued management of incidents.
• Carry out a variety of emergency and non-emergency tasks to support and maintain an effective Fire Service response.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence that you:

• Have the ability to work under pressure in a fast-changing, disciplined environment.
• Have a positive and flexible attitude to all aspects of work.
• Are able to work as part of a team and act on own initiative
• Have a good level of commitment to own development.
• Have quick & accurate data entry skills, including be able to type 30 words per minute
• Are committed to learn new skills, including examples of how you can demonstrate this and are able to undertake intensive initial training and study in your own time.
• have a confident telephone manner, and that you're able to process often complex information within a short period of time, achieving high standards

Applicants must have the following qualifications:

• GCSE in English Language at grade C or Level 4 or above
• 4 additional GCSEs at grade C or Level 4 or above

A GCSE in Mathematics at grade C or Level 4 is a requirement of the apprenticeship, but there are opportunities to complete this whilst on programme if you do not already have it. About the Service Surrey Fire and Rescue Service has the responsibility of protecting over one million people who live in the 650 square miles of Surrey. The Service employs just under 700 people across the County in a variety of roles. Comprising both uniformed personnel and support staff, they all share one vision: With you, making Surrey safer. We do this by:

• Serving the needs of our community.
• Flexibly responding to a constantly changing environment.
• Recognising and embedding diversity in everything we do
• Solving challenges through intelligence driven collaboration, innovation and improvement.

Surrey Fire and Rescue is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. Our Core Code of Ethics

• Putting our communities first
• Integrity
• Dignity & Respect
• Leadership
• Equality, Diversity and Inclusion

We look forward to receiving your application. Please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Responsibilities:
- Design and build CCTV systems for various applications
- Conduct site surveys to determine the best locations for cameras and equipment
- Install, configure, and troubleshoot CCTV cameras, DVRs, and other related equipment
- Perform system integration with other security systems such as Intrusion Detection Systems (IDS)
- Collaborate with clients to understand their security needs and provide appropriate solutions
- Conduct regular maintenance and inspections of CCTV systems to ensure optimal performance
- Provide technical support and assistance to clients regarding CCTV system operation

Skills:
- Proficient in CCTV system design, installation, and configuration
- Strong knowledge of electrical and mechanical principles related to CCTV systems
- Familiarity with computer networking concepts and protocols
- Ability to use power tools for installation purposes
- Knowledge of computer hardware components relevant to CCTV systems
- Excellent problem-solving skills and attention to detail
- Strong communication skills to effectively interact with clients and team members
- Ability to work independently or as part of a team

Job Types: Full-time, Permanent

Pay: £20,000.00-£45,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Sick pay
Schedule:

Monday to Friday
Overtime
Application question(s):

Do you currently hold or are you able to obtain Enhanced DBS Clearance?
Language:

Fluent English (required)
Licence/Certification:

UK Driving Licence (Maximum 6 points) (required)
ECS Card (preferred)
CSCS Card (preferred)
IPAF Certification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: On the road

Join our client and drive sustainability with your Supplier Quality Assurance skills!

Manpower UK have been instructed by a pioneering Surrey based engineering company, dedicated to sustainable practice and minimising their environmental footprint, to source a Supplier Quality Assurance Engineer to support their company grow towards a greener future. The successful applicant will play a crucial role in ensuring the quality of components from a global supply chain while considering environmental sustainability. Collaborating with your team, you'll enhance supplier's quality and delivery performance.

You'll evaluate component vendor's capabilities to produce defect-free components sustainably, supporting new product introductions. By coordinating flawless product launches and developing supplier's performance reports, you'll minimize production shortages and line stops, reducing environmental impact. Your role involves reviewing and approving PPAPs promptly, maintaining records, and driving root cause analyses to improve quality throughout the product life cycle.
We're seeking candidates ideally with an engineering degree or recognized Quality Management qualification, coupled with ISO 9001 auditing credentials. Previous experience in supplier quality assurance, preferably in automotive manufacturing, is essential. Proficiency in IATF 16949, Core Tools and quality methodologies is beneficial.

Our client is offering a salary up to £45,000 with an attractive benefits package. Apply now to join our client in driving environmental stewardship and make a difference!

Title:

Flow Assurance Manager

Position Title: Flow Assurance Manager– KBR Consulting

Background

KBR Consulting International draws on a heritage of over thirty-five years specialising in the front-end phases of engineering projects from pre-feasibility, up to and including preliminary Front End Engineering Design (FEED) phases. In addition, we undertake small FEEDs as well as providing specialist consultancy to later through to phases of projects. The front-end nature of the work means that we are often involved in developments in areas and technologies new to the engineering industry.

With clients ranging from large internationals to smaller independent companies, we are currently heavily involved globally in the transition from oil and gas to other sources of energy including hydrogen and ammonia, decarbonisation, production of bio-fuels and the move towards minimal manning of offshore production facilities. Other projects include strategy / master plan development (‘Decisioneering’ process), financial modelling, product & energy optimisation, maximising asset performance and petrochemical integration.

Over the years, KBR has provided support for some of the largest industry capital investments in modern times. Moreover, KBR has acted as lender’s advisor on well over 200 projects for a broad range of clients and financial institutions across many sectors including upstream and downstream oil and gas, speciality chemicals, mining, biofuels, pulp and paper, power, and general infrastructure.

The Process Engineering team is at the heart of the design of the project using their technical expertise and problem solving skills to find optimum technical solutions, whilst working alongside other engineering disciplines to ensure a robust, economic and safe design. The Flow Assurance Group sits with the Process Engineering team.

Opportunities within Process Engineering for Consulting

We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions and services. At KBR, we respect and value the diversity of our people. We know that the cultures, ethnicities, religious backgrounds and gender identities that make us who we are as individuals, also make us a better, more socially sustainable company.

We are growing our engineering team and are looking for enthusiastic, self-motivated people with a desire to learn and grow their experience. Working as part of KBR Consulting international will offer you an opportunity to part of a global, diverse, service orientated organisation. 

You will work as part of small project teams developing concept and early project definition in the Oil and Gas sector.

As a Flow Assurance Team Manager your main responsibilities will include:

• Leading the KBR Consulting Flow Assurance Team.
• Contributing and providing guidance to several flow assurance projects at any given time.
• Delivering high quality, accurate work within required deadlines. Provide responsibility for ensuring the quality of flow assurance deliverables developed by others.
• Developing and maintaining customer relationships, ensuring customer satisfaction at project level and resolving any issues.
• Ensuring clear communication between KBR clients and also between KBR inter-disciplines.
• Ability to present work / results to clients in a clear and concise manner through both written and oral communication.
• Acting as Lead Flow Assurance Engineer on a range of upstream projects as required, and lead Flow Assurance studies.
• Providing input to the development of proposals and CTRs; and
• Training, developing & mentoring the next generation of flow assurance engineers.

We provide challenging opportunities for our engineers on projects and help them develop technical and leadership skills. Our aim is to support and invest in the engineer to help them gain a wide range of experience in the many different aspects of consultancy and process design so that they can have a varied and stimulating career.

Working at KBR means being rewarded for your contributions. In addition to competitive compensation programs focused on total rewards, we provide employees with everything they need for success, including on-the-job training and professional development for continued growth.

Requirements/Qualifications

• Industry recognised expert in the field of flow assurance.
• Proven experience with an operating company or technical consultancy is a must.
• Experience on a range of flow assurance projects ranging from Concept through to Detailed Design and Execute.
• A relevant number of years of hands-on experience in the field of flow assurance.
• Provision of expert knowledge and guidance for flow assurance work scopes to a wide variety of projects.
• Expert insight into the application of all industry recognised flow assurance software.
• Proven ability to guide work scopes and interpret results.
• Experience in single and multiphase pipelines steady state and transient hydraulic analyses using industry standard software, e.g., OLGA, PIPESIM, PIPENET etc. is essential.
• Minimum requirement is Chartered Engineer. Fellow is preferred.
• Collaborative working approach and participation in cross fertilisation of work between KBR departments and developing a OneKBR approach to execute projects.
• Must be able to plan resources efficiently across multiple projects.
• Abide by the KBR Code of Business Conduct and business ethics.
• Experience in assessing flow assurance issues including slugging, hydrates, wax, erosion, corrosion etc. by use of simulation software and providing the best mitigation solutions;
• Demonstrate excellent technical report writing and presentation skills;
• An ability to work in a collaborative way as part of a multi-discipline project group with minimum supervision;
• Extensive and thorough understanding of thermodynamics and fluid mechanics.
• Knowledge of applicable regulations, codes and standards.
• Excellent computer skills, as well as excellent oral/written presentation / report writing skills.
• Ability to work well independently and in a team.
• Proven ability to plan and execute studies.
• Ability and experience of presenting to clients.
• Operational experience would be a benefit but not essential.
• Flexible and willing to work extra hours as necessary to accommodate workload peaks.
• Hybrid working although 3 days a week in Leatherhead office is preferred to enable efficient management of resources; and
• Fluent English is a must, additional languages are a plus.

KBR is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

#LI-MB1

Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.

We’re looking for people to join our diverse and energetic team to manage our road networks in the South East region, where you’ll be based at our Regional Operations Centre in Godstone.

You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service.

Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of a variety of shifts.

The starting salary for this role is up to £34,762.50 (made up of base salary plus 25% shift allowance and £1500 retention allowance) increasing to up to £36,262.50 (made up of base salary plus 25% shift allowance and £1500 retention allowance)

What you'll be leading on

Answering emergency roadside calls
Mobilising On Road teams, such as Traffic Officers, Inspectors and Maintenance Contractors, to emergencies and other requests
Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services
Instructing our contractors to repair urgent defects and damage from incidents
Informing other emergency services and utility companies where required.
Monitoring and managing incidents from start to finish
Maintaining accurate incident logs by recording information gathered from multiple sources
Carrying out other administrative duties as required to help the safe running and operation of the network and the Regional Operations Centre
To be successful

We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation

Some skills and requirements we are looking for include:

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications.
Excellent communication skills and telephone manner
Strong administration skills
Ability to work calmly under pressure
A high level of typing proficiency, preferably a minimum of 32 words per minute
Be prepared to work shifts as part of a 24/7 cover

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Senior Quality Assurance Manager - Business Services

Hybrid/Epsom - minimum 2 days per week | Business Services | Permanent | Full-Time: 37.5 hours

Competitive salary, depending on experience

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

The Senior Quality Assurance Manager plays a pivotal role in ensuring the highest standards of overall quality within Business Services. They will set the standards, drive awareness and calibration, and ultimately assure that the work of our broader teams within Business Services reflects those standards. They will lead a team of Quality Analysts that will cover the full scope of all customer contact work spanning all current and future channels. They will set up mechanisms for governance and review that will ensure that our teams are compliant with all regulatory requirements and ensure clear guidelines and templates for customer engagement are created.

As our Senior Quality Assurance Manager, you will:

• Define, develop, and maintain quality standards for customer interactions, both verbal and written, within Business Services. Regularly reviewing and updating the processes and guidelines to align with industry best practices and evolving customer needs.

• Drive adherence to established quality standards by providing ongoing feedback, coaching, and training to Business Services teams.

• Manage a team of 3 Quality Assurance Analysts, providing guidance, support, and mentoring. Ensuring a positive and collaborative team culture that emphasizes continuous improvement and a commitment to excellence.

• Collaborate with the Quality Assurance team to analyse and evaluate customer interactions, identifying areas for improvement, and providing actionable insights and recommendations to Business Services leadership and relevant stakeholders to enhance customer experiences.

• Consult with Training and Development teams to design and deliver targeted training programs for front line Business Service teams, focused on improving quality and customer service skills. Where appropriate, upskilling teams to positively impact overall performance and implement initiatives accordingly.

• Develop and maintain performance metrics to assess the effectiveness of quality assurance efforts and track improvements over time. Preparing regular reports and presentations for management, showcasing trends, improvements, and areas requiring attention.

The work of the quality team will cover all forms of interactional quality, be it service quality over the phone, written communication over emails or chat channels, tone of voices across assisted and unassisted AI channels, and the impact on customer experience across all customer contact channels. They will use insight to drive changes within Business Services to ensure our services are always improving and that we are able to highlight areas that require change within and outside of Business Services to enable our colleagues to deliver to the best of their abilities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme